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“Close to the airport, but could be better..” 3 of 5 bubbles
Review of The Westin Dallas Fort Worth Airport

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The Westin Dallas Fort Worth Airport
Ranked #7 of 78 Hotels in Irving
Certificate of Excellence
Middle Village, New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Close to the airport, but could be better..”
3 of 5 bubbles Reviewed September 2, 2013

The hotel is very close to the airport which is convenient.We did not realized how far we were from downtown Dallas it was a bit off the beaten path. There was a Denny's across the street for breakfast and lunch and a Waffle House not too far away.
We went to the hotel for a convention my friends were attending. The lobby was lovely and the room was excellent..beds were comfortable as was the pillows. Bathroom was modern and spacious. However for a Westin there were a few things that we thought to be a little cheesy. The refrigerator was locked and if you wanted to use it you would have to pay $5.00 a day! That is ridiculous, especially for a Westin!!! There was limited free wifi for the room but at least they did have an option.

  • Stayed August 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Christina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,222 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Port Angeles, Washington
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed August 22, 2013 via mobile

This hotel started off fine. They had a free shuttle from the airport and that was nice. I stayed there for a convention, and the convention part of my stay was great fun, but I attribute that to those running the convention. Sadly, service from the hotel side of my stay was almost nonexistent. For breakfast they offer a $10 buffet. We were seated and no one came to the table. I was not having the buffet and wanted to order off the menu. My husband went up and got the buffet and ate his entire breakfast and still no one came over. I tried to flag someone down but was unsuccessful. 20 minutes later and we could not even get a check. They apologized and waived the bill, great, but I still had nothing to eat and it was time for the convention. This level of service continued on two other occasions when we tried to grab a bite in their restaurant. And no, they were not busy. 2/3 of their tables were empty.

The rooms were not cleaned until late in the day, early evening. Except on the day we checked out when they kept knocking twice before 9 am?!

On the second night my husband found a clump of brown hair in his bed after they cleaned the room. It was definitely not ours.

Overall, it is clean and the lobby is fine. Location is convenient to the airport and the price is fair. Just being your own food so you don't need service from them and you will be fine. Otherwise, bring a book for the waiting you will endure.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank PeninaSagadiev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
4 of 5 bubbles Reviewed August 22, 2013 via mobile

excellent service very clean, the restaurant is reasonably priced. Breakfast is buffet and have enough variety. there is nothing to do around. only bad thing is there is no access to car pool. but overall it is a good hotel. delicious food. employees are friendly and helpful.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mafe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
Level Contributor
253 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
4 of 5 bubbles Reviewed August 11, 2013

2 things in general you need to know about booking a hotel at the DFW airport. 1) the major roads are under construction and if you don't know the area it is confusing to get around, and 2) most of the hotels that claim to be airport hotels really aren't that close to the terminal. To be fair, they may really be next to the airport property, but this is a big airport and a major number of the "airport" hotels are on the backside of the property and actually take awhile to get to. This is true with the Westin. You can see the runways, but it takes about 30 min to get back and forth (with traffic). They do offer a shuttle and that is better than driving if you don't have to have a car.

That little misconception aside, this is a nice Westin. It's clean, the folks are friendly, and for an airport location its priced fairly reasonable. It's right beside a major highway intersection and easy to get to both Dallas and Fort Worth. However if I had business in either city, I would stay in the city and not here. However if you're looking for just a quick night between flights this is a good as any and better than most in the area. Rooms are typical Westin, good size, appointed nicely and with good beds. Parking was a little squirrely until you got used to it, then it was no big deal.

Would I stay here again? For a quick stay yes.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RC30319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 6, 2013 via mobile

Our company recently had training here. Food was great. Internet was slow. However rooms were awesome, great bed, lots of room, awesome service and location. Pool was cloudy and hot tub broken. Food great, but tea was placed on tables one hour prior to dinner. Ice melted and tea watered down. Other than that great stay.

Stayed March 2013, traveled on business
Helpful?
Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed July 30, 2013

The hotel is fantastic for business travel. We were promptly greeted by the valet offering assistance with luggage and parking. We decided to self park because the parking lot was near the property (not underground or limited). The front desk staff was friendly and efficient during checkin. The best part is the rooms were very well maintained, and clean. This isn't always the case at airport hotels. The staff was also very accommodating to our late checkout request, which allowed us to change into comfortable travel clothing after our meetings. I do have one suggestion for the management....leave the parking in front of the building for guest rather than valet parking. Valet services typically park the cars in remote areas leaving the closer parking for guests that self park. The self parking area wasn't far; rather, I think it would enhance the guests experience.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SFWolff888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, August 5, 2013
Thank you for very much for taking the time to give us your feedback. We appreciate the wonderful comments! We are pleased to hear you enjoyed all our amenities on property. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, PA
Level Contributor
140 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed July 29, 2013

Stayed here one night due to missing a connecting flight. We were very tired upon arriving after a long day and all of the airport issues. The front desk staff couldn't have been nicer. They even gave us a coupon for a free drink at the hotel bar (which was greatly needed by then). The room was spacious, clean and was very quiet. The bathroom was beautiful and also very clean. This hotel offers a free shuttle to and from the hotel and airport, and the breakfast was amazing! Probably one of the best hotel breakfasts I've ever had. Pretty much anything you could want, including freshly made to order omelets. I wish I could have stayed longer, and will definitely stay here again when visiting the DFW area.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wilson60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Dallas Fort Worth Airport

Property: The Westin Dallas Fort Worth Airport
Address: 4545 West John Carpenter Frwy, Irving, TX 75063
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Irving
#5 Business Hotel in Irving
#9 Romantic Hotel in Irving
#17 Family Hotel in Irving
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Dallas Fort Worth Airport 4*
Number of rooms: 506
Official Description (provided by the hotel):
Raising the bar among airport hotels, the Westin Dallas Fort Worth Airport is a chic, comfy retreat where you can relax and revive. Our Dallas airport hotel is adjacent to DFW International Airport and offers free shuttle service to/from for guests. Take a refreshing dip in our outdoor heated pool, or get your pulse racing in our WestinWORKOUT(R) Fitness Studio. Perk up with a fresh cup of Starbucks (SM) Coffee at our in-house cafe, pick up a snack at our Market, or enjoy a Southwestern-style meal at our BlueFire Grille restaurant. Each of our 506 guest rooms and suites are beautifully decorated and equipped with contemporary amenities like Wireless High Speed Internet Access. Enjoy a peaceful night's sleep in our signature Heavenly(R) Bed and refresh in our spacious bathrooms. ... more   less 
Reservation Options:
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Also Known As:
The Westin Dallas Fort Worth Airport Hotel Irving
Westin Hotel Irving
Westin Irving
Irving Westin

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