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“Great Wedding location”

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The Westin Dallas Fort Worth Airport
Ranked #7 of 77 Hotels in Irving
Certificate of Excellence
New Richmond, Wisconsin
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Wedding location”
Reviewed June 20, 2013

Recently stayed at the Westin for a wedding and found the hotel to be very accommodating for our needs. The only negatives were too soft of a mattress (says more about my back I guess) and bad luck on parking; uncle to the bride had his truck stolen from the parking lot. Bar and restaurant overpriced IMO but pleasantly surprised at the presence of Starbucks and complimentary Wall Street Journal for guests.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IronGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (211)
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English first
Chicago, IL
Level 5 Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 20, 2013 via mobile

I have stayed at several Westin hotels over the years and am usually happy with them - this one, however, was sub par.

The wait to get checked in dragged on even though the line was not that long. My Platinum status was briefly touched on but I wasn't offered an upgrade, although the hotel may have been packed so maybe one wasn't available.
I got to my room, which was a standard king, and noticed that the sink handle was broken. It still worked, but with some jiggling. No biggie.
I went downstairs to the bar, which was packed, for some overpriced drinks but great bartending service.
When I went back to the room to shower, I noticed that the shower/bath handle was all broken and weird, too. I made it work, but it also took some time.
The next day I used the gym, which wasn't too bad - clean with new equipment. From the gym you can see the rooftop pool, which was cool as it was on the roof, but it was very small.
I went down to have my key reprogrammed as I asked for a late checkout. After a long wait in the unusually slow line, I got it and went upstairs only to find that it didn't work. So back downstairs to another unusually long and slow line.
Back up and it worked again - post gym shower after some serious water handle jiggling and again to the airport after yet another long line to check out. See a recurring problem?
The shuttle driver was very courteous and informative.
I probably won't stay here again - the Element is always much better for Starwood properties, and the Hilton DFW Executive Lakes is not bad, either.
But avoid this place if you have a choice.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RICJ72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, July 30, 2013
Thank you for taking the time to lets us know about your experience while visiting our hotel. Our goal is for each guest to leave us refreshed and renewed. I regret that your experience was not perfect and I assure you that we take all guest feedback very seriously and work hard to continually improve our service and hotel. We do value your Platinum Starwood Status and would love the opportunity to welcome you back and provide the outstanding service that our hotel prides itself on.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 5 Contributor
76 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 17, 2013

I decided to spend a little more money for a Westin and was terribly disappointed. The room was ok overall but nothing special, shower and bathroom was 2 star.

The staff on duty at midnight could not find my reservation until I read them my confirmation number...no refrigertator in room (except one they wanted 15 USD a night for). Wireless did not work and when I complained the staff was rude but finally sorted it out for me.

I would not waste my time or money here if I was you, go across the street to the Sheraton or even the Comfort Inn.

Room Tip: Free shuttle from Airport but most hotels give you that. My best tip is dont waste your money go els...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, July 24, 2013
Thank you for taking the time to write a review. I have been made aware that you experienced an inconvenience during your stay. It is our goal to meet and exceed our guest’s expectations.It is imperative that we resolve issues quickly and with a spirit to serve. I hope that you will allow us another opportunity to provide outstanding service that our hotel prides itself on.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durango, Colorado
Level 6 Contributor
141 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed June 17, 2013

I stayed at this hotel for a business meeting. Hotel provides a 24 hr airport shuttle and will transport to restaurants within 5 mile radius upon request (and a tip for the driver). Room was very clean and the bed comfortable. I did hear the airport noise- planes taking off and landing but wearing earplugs helped. Room service was good- I had the veggie burger. The only issue I had was that there are 4 elevators and only 2 were operating. Not good for a group of 250 needing to get to their high rooms. The wait for some was 20-30 minutes! When asked to turn on the other two, the request was refused.

Room Tip: Maybe the noise would have been less if my room did not face airport?
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corona, CA
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 14, 2013

Most Westin's look alike and the décor is nice but the room we got assigned on the 2nd floor was terrible. It overlooked the A/C's and in the morning the noise was so loud from doors being shut and closed by housekeeping staff. It must have been there main entrance. Wouldn't stay there again.

Room Tip: Request a room on higher floors for better views.
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amo2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, July 30, 2013
Thank you for taking the time to let us know about your experience while visiting our hotel. Our goal is for each guest to leave us refreshed and renewed. I regret that your experience was not perfect. We recently completed a refresh of our Westin Workout and added brand new equipment along with state of the art 42"HD LED TV's in every room. We would love the opportunity to have you as our guest again and provide the outstanding service that our hotel prides itself on.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 12, 2013

Hotel is nice but rooms are tiny. Most of the staff is very snobby, hotel is full of wanna be rich people and i guess that went to the staff's head. Housekeeping ladies were wonderful! Did a great job and were always friendly. The little valet parking guy along with the preferred front desk guy feel to good to greet you if you don't look rich. The restaurant and bar is totally overpriced, the breakfast is a joke and tastes just old. BTW the breakfast does not come with the room, actually not even free coffee or water in the lobby comes with the room. Parking is a disaster. They do have a rooftop pool, which is a very neat feature. The gym was great too. Staff needs to come down to earth and realize they are nowhere near the Hyatt or Sheraton scale. All in all would not stay here again, felt unwelcome the whole stay.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stpalmsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, July 31, 2013
Thank you for taking the time to write a review. I regret that your experience was not perfect. It is our goal to meet and exceed our guest’s expectations. I will be sure to address these issues with my team.We recently completed a refresh of our Westin Workout and added brand new equipment along with state of the art 42"HD LED TV's in every room. I hope that you will allow us another opportunity to provide the outstanding service that our hotel prides itself on.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keller, Texas
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 8, 2013

We recently stayed at westin dfw to attend a wedding. The hotel is well kept with good service, the bar/resturant serves great drinks and food with awesome staff only complaint is they close too early on weekends. The parking lot is not well lit or in my opinion very secure,on Westins side there is a sign that says lock your car car and hide your belongings,but the two nights we where their one night the brides uncle for Minnesota had his pickup stolen and the next night another person came out to their Mercedes up on blocks with a missing wheel! Like I said hotel is good beware of the parking area.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MNtraveler2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Dallas Fort Worth Airport

Property: The Westin Dallas Fort Worth Airport
Address: 4545 W John Carpenter Fwy, Irving, TX 75063-2302
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Irving
#5 Business Hotel in Irving
#9 Romantic Hotel in Irving
#17 Family Hotel in Irving
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Dallas Fort Worth Airport 4*
Number of rooms: 506
Official Description (provided by the hotel):
Raising the bar among airport hotels, the Westin Dallas Fort Worth Airport is a chic, comfy retreat where you can relax and revive. Our Dallas airport hotel is adjacent to DFW International Airport and offers free shuttle service to/from for guests. Take a refreshing dip in our outdoor heated pool, or get your pulse racing in our WestinWORKOUT(R) Fitness Studio. Perk up with a fresh cup of Starbucks (SM) Coffee at our in-house cafe, pick up a snack at our Market, or enjoy a Southwestern-style meal at our BlueFire Grille restaurant. Each of our 506 guest rooms and suites are beautifully decorated and equipped with contemporary amenities like Wireless High Speed Internet Access. Enjoy a peaceful night's sleep in our signature Heavenly(R) Bed and refresh in our spacious bathrooms. ... more   less 
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Also Known As:
The Westin Dallas Fort Worth Airport Hotel Irving
Westin Hotel Irving
Westin Irving
Irving Westin

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