STAY AWAY!!! Our TRUCK WAS STOLEN on the VERY FIRST NIGHT we left it. The hotel was nice, but the staff and security definitely need some work! My wife and I stayed here the night before flying out for our honeymoon and problems began as soon as we walked in the door. Our room was booked online so I was hoping for a quick check in. Turns out their system was down and none of my cards OR EVEN CASH would work. The attendant tried to blame it on my cards which I assured her was not the issue, we were leaving for our honeymoon the next morning and I had already let my bank know of our travels and everything was good to go. After waiting 30 Minutes the clerk gives me a room card, which didn't work. I go back down stairs and get a new card, and try again. I did this 3 times, my card not working a single time. I go back down one last time and am switched to a different room, which my card didn't work AGAIN!!! They finally had to send security up there to let me in with their card, meaning that once in the room we had to stay in there or leave the door open. We definitely expected a little more from a Westin. Then to top it all off I signed up for the hotels park and fly service while we were gone. It sounded great, we would just grab the shuttle in the morning, they would take us straight to the terminal, no hassle involved. I was assured by the hotel staff that the parking lot had people monitor the lot at all times and had cameras as well. I parked our vehicle in a very well lit spot, RIGHT OUT IN FRONT OF THE MAIN DOOR, assuming this would be the safest place, I guess I was wrong. Dallas PD contacted us the next morning after our flight had left telling us the truck was found completely stripped in south Dallas. After getting off the phone with the PD and my insurance company I call the hotel to get an explanation for their "security" and the manager had no clue about the incident. After going through his apologetic speech that he's required to say he assured me that he would look into the situation further and call me back as soon as he had more details, that would have been acceptable except for the face that he NEVER CALLED BACK! When arriving back at DFW my first visit was back to the Westin for an explanation. Once again the staff was clueless about the incident, mildly apologetic, and could care less about giving any compensation. I argued over and over with the hotel supervisor about them being at fault. After over and hour of arguing they finally offered to reimburse my parking and hotel costs, and even offered a weekend stay at the same hotel, which was laughable. What in their right mind makes them think I would want to stay there again?!?! I will never stay or recommend a Westin again, especially at the DFW Westin, home of the worst hotel experience of all time. HIGHLY DISAPPOINTING EXPERIENCE!!!!!
- Official Description (provided by the hotel):
- Raising the bar among airport hotels, the Westin Dallas Fort Worth Airport is a chic, comfy retreat where you can relax and revive. Our Dallas airport hotel is adjacent to DFW International Airport and offers free shuttle service to/from for guests. Take a refreshing dip in our outdoor heated pool, or get your pulse racing in our WestinWORKOUT(R) Fitness Studio. Perk up with a fresh cup of Starbucks (SM) Coffee at our in-house cafe, pick up a snack at our Market, or enjoy a Southwestern-style meal at our BlueFire Grille restaurant. Each of our 506 guest rooms and suites are beautifully decorated and equipped with contemporary amenities like Wireless High Speed Internet Access. Enjoy a peaceful night's sleep in our signature Heavenly(R) Bed and refresh in our spacious bathrooms. ... more less
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- Also Known As:
- The Westin Dallas Fort Worth Airport Hotel Irving
- Westin Hotel Irving
- Westin Irving
- Irving Westin