Management, please don't tell me how sorry you are about my experience. Just fix the problem. By fix, I mean hire a reputable exterminator and close this place until you've irradiated your MASSIVE bedbug problem. I know for a fact that housekeeping and other customers have made you aware of it several times. If I bring bedbugs back to my home, my lawer will send you the bill.
The only ratings sbove 1 are for location (out of your control) and for the poor, mortified, but very courteous front desk girl. Give her a raise.More