a 61st wedding anniversary "get-away". Hotel was selected because of reviews, amenities and lovely lake location. Check in went fine. Bellman friendly. Room was a king corner suite. Very large and quite lovely.
the view something else.???? On ther 8th floor we looked down on a small portion of lake ?? a very busy street, and unfinished mono-rail system. I mentionedd this to Bellman and he called FrontDesk to e about moving us to a higher floor on the opposite cornr.
front desk said since no rooms were available then, they would move us the next morn. after Housekeeping and check-outs were done. we left everything packed...grabbed some "nighties" and went to sleep. much noise from busy street. I am a verylight sleeper so it bothered me.
next morn I called front desk o check on our "moving. I was assured wewere to be moved to #2111.for us tojust go onto Fort Worths Kimball
Art Museum, ad they would move usand have our new key waiting when we returned.I eagerly looked forward to returning to our "new" room on the 21st floor with a better view. Alas, when we returned, went to Front
Desk to get new key....they looked at me like I had "lost my mind"!!! No one knew anything abut a move, and we were still in ourr original room with our luggage still unpacked>I should have gone to the night Mgr on duty but, instead wasted time and energy with man on duty at front desk. . He needs a lot of PR work.. F iNally found us a room on a higher floor ( which was for the handicapped with the exact same view. as a comp he offered us a drink in the bar !!!! Wasn't that a great comp after "promise broKen" ?????
no possibility of checking out as i had Prepaid for 3 nights.
The lobby is beautiful an very comfortable.
We ate all three nights at the hotel once in the bar area, and twice in the dining room. The bar-food was Minestroni soup. Luki warm.
Two nights in dining room...food was excellent. Nice amibence, looked out onto the "green" and "lake". Very nice waiters and serrvice. Would eat there again.
As far as an Omni Hotel you will never see us again, and I shall te(which happened to be a "handuicappedll all who will listen about "broken promises". sorry, will never return. And, Thanks for a "memorable" 61st anniversary get-away> Mary S
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