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Omni Mandalay Hotel at Las Colinas
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Reviews (2,545)
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All reviewsmokara spaselect guestlas colinaslake carolynbeautiful hotelchocolate covered strawberriescorner suiteturn down serviceself parkingroom servicebreakfast buffetbusiness meetingfitness centergreat roombed was very comfortablefour seasonsdfw airport
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Reviewed January 18, 2013

My husband and I stayed here while visitng the Grapevine area for Christmas. We absolutely loved our stay. The rooms are beautiful and very spacious - and, we had a gorgeous view of the Dallas skyline. The hotel staff was very efficient and friendly. The hotel was decorated beautifully for the Christmas season. The hotel is located in a very quite location. We enjoyed a nice walk along the canal. And, there are several nice restaurants within walking distance. One perk we really enjoyed was the free parking - and the parking garage is really close and convenient. If you have a car, I highly recommend this property. It is an easy drive to Grapevine, downtown Dallas and the Northpark Mall area . It was a perfect location for spending a few vacation days in the Dallas/Ft. Worth area.

  • Stayed: December 2012, traveled as a couple
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Thank MsSylviaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this reviewResponded January 21, 2013

We are delighted to hear you had such a wonderful stay and appreciate you taking the time to share your feedback with us. We hope the Omni Mandalay will be your hotel of choice for future visits to our area!

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Reviewed January 10, 2013

For Christmas Eve & Christmas we decided we wanted to camp out someplace with room service and a nice view, and watch a bunch of movies. This was an unbudgeted spur of the moment thing & I was not looking to spend $400-500 a night at the RC or Mansion, so checked online to see what kind of specials I could find. Since we were planning to spend most of our time in the room, I wanted it to be big and comfortable, preferably a suite.

I'd stayed at this hotel many years ago when it was a Four Seasons and had been very impressed. They were offering an amazing rate of $127/night for corner suites so I was in.

Next I started working with hotel staff to ensure we had a DVD/Blu-ray player in the suite. Over the course of several days, emails & phone conversations went back & forth between me and the concierge, Daniel. He was incredibly helpful and went way beyond my expectations. He took care of everything impeccably and also made reservations for us in their restaurant for Christmas day.

The room was very quiet, clean, comfortable and a good size. Though not up to FS standards, it exceeded my expectations on every parameter. For the price, it was an exceptional value and I would certainly consider it again for an in-town weekend get away.

A special commendation to Daniel. I've stayed in many Four Seasons, Ritz Carlton and Rosewood properties and his level of performance and attention was equal to any I've seen.

Finally, for all you out there staying in nice properties, if you're not already doing so please leave a daily tip for the maid. It doesn't have to be much, and no one from the hotel will ever say anything about it, but it's considerate and in my experience, ensures a great experience.

Room Tip: Get a Mandalay suite on an upper floor. They're quiet, about 700 sq ft, and a great value. Since this is primarily a business hotel, my guess is they frequently run weekend specials to fill rooms when business travelers are at home.
  • Stayed: December 2012, traveled as a couple
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Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this reviewResponded January 21, 2013

Thank you for submitting such a wonderful review! We are very pleased that you chose to join us for Christmas and that your stay was so exceptional. We are delighted to hear that our staff ensured all of the special touches and specific requests were taken care of prior to your arrival and that Daniel's attention to detail during your stay exceeded your expectations. Thank you once again and we look forward to welcoming you back to the Omni Mandalay Hotel soon!

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Reviewed January 1, 2013

Had a beautiful room with a gorgeous view of the city. The room is spacious and well laid-out, the bed is super comfortable, and the room was very clean. It was the perfect setting for a very romantic New Year's Eve with my love. We could have gone running around the city, but decided to stay in because our room was so awesome. Service was great! I dare you to try the peanut butter and chocolate dessert through room service...wow....delish. One of the servers who brought our room service actually sort of bowed to us. ?!? We don't wanna leave....let us move in forever....
Also, the robes here make your wildest dreams come true!

Room Tip: Higher floors= Better views!
  • Stayed: December 2012, traveled as a couple
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Thank Haras W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this reviewResponded January 21, 2013

We are thrilled to hear that your “best New Year's ever” was spent at the Omni Mandalay Hotel! Thank you for the kind words and for taking the time to submit your review. We hope to see you for many more special occasions or anytime you just need to get away for a little R&R!

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Reviewed December 27, 2012

very nice hotel.. workout room. is great. very nice next to the canal. great running path. nice sized rooms. the only downside would be the beds. not very big at all! and not as comfortable as they could be....otherwise, very nice hotel. staff is wonderful!

  • Stayed: December 2012, traveled with family
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Thank KrisH88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this reviewResponded January 21, 2013

Thank you for your review. We are delighted to hear you had such a nice stay and found our staff to be wonderful. We hope to see you again if your travels bring you back to Las Colinas.

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Reviewed December 24, 2012

My husband and I are completely sold on Omni hotel brand based on our positive experience at Omni Mandalay in Irving, TX. We are already planning other trips to places where there's an Omni!

They did not even neglect the parking garage stairway and had an air freshener installed and scented with pine trees so it actually smelled pleasant walking the stairway. And the staff - exceptional! From the time I called to ask questions before booking to our checkout, EVERY single staff member was respectful, courteous, and helpful. I would love to know their secret to having such great staff. They must treat their employees very well!

Our room was of decent size. I would have rather book a suite with a king bed as we got two doubles in a standard room because our four year old needed a bed for himself. Their deluxe room didn't offer a sleeper sofa as I was told. The standard room was very roomy though and our son was able to spread out his toys on the floor and play while he watched PBS on their free tv service.

The location was very quiet and I appreciated this very much. The holiday traffic was not a problem there in Irving so no stress. In fact we visited the Gaylord Hotel in Grapevine and were thinking of staying there prior to booking at Omni and I'm so glad we didn't! It was a madhouse!! It was like going to an airport with all the crowds and traffic. So I think whether intentionally or not, it was very wise to choose the Irving location to build the hotel for those travelers who are not interested in staying where all the activity is.

There are some minor things I will point out about our experience only so they could improve. I didn't notice survey/comment cards to tell of our experience so I'll leave them here.

- the popcorn ceilings were dirty by the vents (I'm also not a fan of popcorn ceiling for that reason - too hard to clean and easily gets dirty)
- the sink and bathtub seems clogged. It took a while to drain the water from our washing hands and showering leaving a slimy residue.
- the Morsels store was very slow in service. There were two people ahead of me and it took the lady who is an older Phillipino woman a long time to get the orders for coffee and checkout. She seemed easily frazzled. Also my husband's regular coffee was lukewarm.

All in all, we had a wonderful experience at Omni and would not hesitate to stay again and highly recommend it to others!

  • Stayed: December 2012
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Thank vister72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni Mandalay Hotel at Las Colinas, responded to this reviewResponded January 18, 2013

We are delighted to hear that you are "sold" on the Omni Mandalay Hotel and the Omni Hotels & Resorts brand overall based on your recent stay! We take pride in our customer service so we are happy to hear you found the staff to be so exceptional and we look forward to seeing you again on your next trip to the Irving area or to any other Omni Hotels & Resorts property.

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