A rating of 1 out of 5 is too generous.
2 separate one-night stays on either end of our vacation. First night stay was fine, no issues, easy check in, shuttle was prompt the next morning and got us to the airport in about 15 minutes.
Then we got back a week later. Completely different experience. Long story short, 4 phone calls (one of which the front desk hung up on me, UNACCEPTABLE for any business) and an HOUR AND A HALF wait later, we opted for a taxi because it was after midnight. After a 20 minute check in dealing with the apathetic, unapologetic, rude, and aggressive front desk employee, we finally made it to our room to find (again) the AC set to 86 degrees.
I have left all of my contact information with the GM, Sanjay Varna, to contact me regarding a reimbursement for the taxi, but have not been contacted yet.
Mr. Varna, I know you read these reviews because I have seen that your responses are for 95% good reviews and 5% "average" reviews. I extend an invitation for you to respond to my "terrible" review and address the issue of rude staff, horrible shuttle service, and lack of communication. PLEASE for the sake of your patrons, buy a van, hire a driver, and your business will expand 3 fold. Customer service is 75% of the hotel business, invest in some.
If you contact all of your patrons with a complaint within the last week, you will speak to me; however I can only assume that list is rather long, and using customer satisfaction as a predictor, the likelihood of you actually taking the time to address complaints is slim.
PS- Do your guests a favor and leave the in-room AC at a decent temperature. Nobody wants to walk into a hotel room that is 86 degrees.
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- Also Known As:
- Wingate By Wyndham Dfw / North Irving Hotel Irving
- Wingate Irving Dfw Airport