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Traveler rating
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3 - 8 of 685 reviews
Reviewed 4 weeks ago

Great location. Walking distance to a variety of awesome restaurants. Doesn't work well with corporate booking company. No more points for Hilton Rewards members when the stay is booked anywhere that isn't Hilton

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 579ryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fearless06730145810, Manager at Hilton Garden Inn Las Colinas, responded to this reviewResponded 4 weeks ago

Dear 579ryan,

Thank you for taking the time to share your feedback, we're glad you enjoyed your stay with us but hope to wow you on your next visit. 'Just OK' is positive but we will do what we can to exceed expectations on your next visit. We hope to be able to welcome you back to our property soon.

Sincerely,
Tim Bryan
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This hotel seems to have gone downhill a tad, in service, cleanliness, and front desk employees, since the last time I stayed. I will give it one more try, before I move on to another hotel. I hope they will take note of this review.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Dream740674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM75063, General Manager at Hilton Garden Inn Las Colinas, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact any of our management team if there is anything we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2019

Do not stay here as the GM and front desk does not know how to take care of guests. My colleagues and I asked politely to resolve the issue and the GM was not interested in resolving our billing rate issue.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank GuestSL2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM75063, General Manager at Hilton Garden Inn Las Colinas, responded to this reviewResponded 4 weeks ago

We are sorry we were not able to adjust your room rate and your colleagues at checkout. We will be very happy to assist you with booking future reservation and ensure the rate we offer is acceptable by you. We hope you will consider staying with us in the future. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2019

Nice lobby for a Garden inn with a bar and outside patio. Staff very welcoming at check-in and during stay. Rooms comfortable. Location close to many food outlets and a 15 minute drive if you arrive from DFW.

Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
Thank TexanAbroad23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM75063, General Manager at Hilton Garden Inn Las Colinas, responded to this reviewResponded 4 weeks ago

Thank you for your feedback in regards to your recent stay at the Hilton Garden Inn Las Colinas. We are happy to hear that you enjoyed your stay with us and found our staff friendly. I’ll make sure to share your comments with our team members.
Thank you again for choosing Hilton Garden Inn Las Colinas. We look forward to welcoming you back soon.

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Reviewed September 9, 2019

Family trip to the Dallas/Fort Worth area. Really enjoyed the hotel and staff. Perfect location to all the attractions we did in the Dallas/Fort Worth area. Very clean and comfortable rooms, newly renovated.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank jenniferJ7912GW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM75063, General Manager at Hilton Garden Inn Las Colinas, responded to this reviewResponded 4 weeks ago

Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Las Colinas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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