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“Not bad...”

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Hilton Garden Inn Las Colinas
Ranked #13 of 77 Hotels in Irving
Certificate of Excellence
Texas
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Not bad...”
Reviewed January 11, 2014

This location is in a convenient area and not hard to find at all. The grounds were well kept and the lobby and hallways were very clean. Check in girl was very friendly and informative. I was placed in room 114, which was pretty clean and quiet until later in the week. The only issues with the room were : Dirty coffee mugs. These appear to have been simply covered back up with the paper tops rather than switched out. When I purposely left them in the sink to be replaced, I got two more, but only one was clean. The k-cup maker was pretty nice though. Also, the ironing board really needed to be replaced, and was pretty beat up making ironing hard to get right. The morning breakfast was pretty nice, and offered omelets and pancakes made to order along with the standard hotel breakfast items. The cost of this was $5.95, and although reasonable, many other hotels offer this for free. Thursday the area above me was either being remodeled or was a laundry room as there was loud banging and noise there until bedtime.

Aside from these minor issues, the room was pretty clean, there were plenty of towels, the internet was free, and the bathroom amenities were nice as well. Food and drink quality at the restaurant/bar was great as was the service there, and checkout was friendly and painless. There are plenty of places to eat and shop nearby, and main highways were also very close. This is a nice place to stay on business, as you have pretty much everything you need. A few minor issues and it would be perfect. I wouldn't mind staying here again.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bxb4784f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review, August 25, 2016
Thank you for your review! I will share your feedback with our team so we can continue to improve our customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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506 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • German first
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  • Any
English first
Knoxville
Level Contributor
78 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 11, 2014 via mobile

Stayed one night. My initial observation on entering the hotel was the fact it was a HGI acquisition and conversion. The front desk staff was quite accommodating and met all the Hilton guest arrival standards by the book. The hotel is clean and very large. The suite I was assigned was very large and well kept. All the standard amenities were included along with the Keurig coffee maker upgrade. Being able to choose mattress firmness is a draw for me and at this location the system worked. Sheets were crisp and there were more than enough towels. My only complaint with the room is based on personal preference. The heating and cooling system at this location is the older style enclosed within the wall with a vent at or near the ceiling. These older style systems are not efficient and I did wake up a few times due to it being either too cold or too warm in the room. If you don't mind antiquated heating and cooling systems you should find the rooms excellent. This location needs to review their breakfast situation. I woke up early to eat and upon arrival at the breakfast dining area found it to be packed. No seats at tables or the bar. Considering this location is at least three times the size of a normal HGI the dining accommodations should be much larger. I opted to wait a few minutes and was never approached or asked if I needed anything or wished to sit down to eat. This should actually bring the review down to 3.5 stars though no half's are available. Upside, 7 minutes from DFW car rental return and at the terminal in under 20 minutes from leaving the HGI parking lot.

Stayed December 2013, traveled on business
Helpful?
Thank East_TN_Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review, August 25, 2016
Thank you for your review! I will share your feedback with our team so we can continue to improve our customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 8, 2014

Found the hotel clean and comfortable and the staff very helpful & friendly . Would definitely recommend to others and stay in the hotel again . The hotel is also well located next to a mall and places to eat etc.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Prabhakar C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review, August 25, 2016
Thank you for your review! I will share your feedback with our team so we can continue to improve our customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
91 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 2, 2014

Took a trip with my wife-to-be's side of the family. When the rooms were reserved by her sister and her sister's significant other, we were under the impression that the hotel was in Arlington, TX, only to find out the day of arrival, that it was not. Had I known this at first, we would have booked the rooms ourselves at the Hilton Garden Inn near AT&T Stadium in Arlington. The rooms are average are okay for your standard family trip. The hotel itself is near a lot of shopping and restaurants, so it was very convenient to get around.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Walter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review, August 25, 2016
Thank you for your review! I will share your feedback with our team so we can continue to improve our customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 29, 2013

I had to make a quick business trip to DFW area and stayed one night here. The lobby area a main spaces on the first floor are nice.

The location of the hotel is perfect for shopping, dining and movies. Very centrally located to lots of all of them.

Hotel staff was incredibly nice and accommodating to any of my needs.

The only suggestion would be to update the bathrooms. They are clean and nice but I would like to see newer tile and finishes.

Overall = nice and clean place to stay.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bmatt86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review, August 25, 2016
Thank you for your review! I will share your feedback with our team so we can continue to improve our customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
Reviewed December 12, 2013

We were there during the recent ice storm and thus, our stay was extended. We found the staff to be extremely courteous. They were always polite and smiling despite whatever personal problems they might have had getting to work. The manager, Steve Rackman, is a jewel and was so attentive. Restaurant staff, front desk staff, Marcy, everyone was great. We were extremely blessed to have had such a wonderful place to stay during the extreme weather conditions.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Patricia Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review, August 25, 2016
Thank you for your review! I will share your feedback with our team so we can continue to improve our customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 12, 2013

I was stranded in Irving Texas due to an ice storm and stayed at this hotel. The hotel staff was very nice and the hotel overall was clean and the locaton was within walking distance to many restaurants and retail establishments.

  • Stayed December 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review, August 25, 2016
Thank you for your review! I will share your feedback with our team so we can continue to improve our customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Las Colinas

Property: Hilton Garden Inn Las Colinas
Address: 7516 Las Colinas Blvd, Irving, TX 75063-7500
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Irving
#8 Family Hotel in Irving
#11 Business Hotel in Irving
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Las Colinas 3*
Number of rooms: 173
Official Description (provided by the hotel):
The Hilton Garden Inn Las Colinas hotel is convenient to DFW International Airport and many local attractions. You’ll be within walking distance of shopping , restaurants, and major employers. Ride our courtesy shuttle anywhere within a 5-mile radius. Enjoy a refreshing drink in our Pavilion Lounge, a relaxing swim in our pool, or a delicious meal at The Great American Grill. If work beckons, enjoy complimentary Wi-Fi and remote printing, or make use of our business center and meeting rooms. ... more   less 
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Also Known As:
Hilton Garden Inn Las Colinas Hotel Irving
Hilton Garden Inn Irving
Hilton Irving
Las Colinas Hilton Garden Inn
Irving Hilton Garden Inn

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