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“Good location, service ok”

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Hilton Garden Inn Las Colinas
Ranked #18 of 77 Hotels in Irving
Certificate of Excellence
Pittsburg, California
1 review
“Good location, service ok”
Reviewed March 14, 2013

During my stay on Friday 03/08 it would of been great to have my bedding made up correctly instead of having the blankets and comforter laying on the chair when I enter the room after breakfast with a guess. On saturday 03/09 after telling the front desk and witnessing them calling house cleaning to clean my room when I left to enjoy my vacation. When I return with a guess my bed wasn't made up no clean sheets, no fresh towel to shower, no coffee for the morning to brew, and when I contacted front desk that evening they brought up towels but no face towels. Sunday was my was my last night in the hotel and service was done correctly "Question" is there a reason me the customer has to inform the hotel of there service to really enjoy one and a half night out of 4 nights? I'm now back in california wondering is this the expectation of service if I was to choose to stay at one of the location in San Francisco Ca.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Porge_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review, August 25, 2016
Thank you for your review! I will share your feedback with our team so we can continue to improve our customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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513 reviews from our community

Traveler rating
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    49
    23
    14
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Alpharetta, Georgia
Level 4 Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 4, 2013

I stay here frequently and each time I come here I am refreshed by friendly and professional staff and the comfortable rooms. I highly recommend this hotel for business travel. Its a great value and very nice facility

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review, August 25, 2016
Thank you for your review! I will share your feedback with our team so we can continue to improve our customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maple Grove, Minnesota
Level 4 Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 24, 2013

I stayed for 2 days at the HGI in Irving and it was a wonderful property! The location was convenient to both the office I was visiting, as well as a ton of shopping and restaurants. The lobby was gorgeous, the rooms were comfortable and clean, and the staff was incredibly nice and helpful. I would definitely recommend this property!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review, August 25, 2016
Thank you for your review! I will share your feedback with our team so we can continue to improve our customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pierport, MI
Level 5 Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 11, 2013

Very nice rooms that look to have been renovated recently. Everything worked well and check-in check-out was smooth. For some reason my room smelled faintly like BO (and no it wasn't me). Wifi Internet was fast. I would stay here again.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pierport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review, August 25, 2016
Thank you for your review! I will share your feedback with our team so we can continue to improve our customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleves
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 30, 2013

Best hotel in Los Colinas. Staff is extremely helpful and friendly. Facilities are top notch. Rooms spacious and always clean. Breakfast with made to order eggs are always good. They treat all guests, regardless of Hilton Status, with the same high level of customer service. I can't stay here enought.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WorfDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review, August 25, 2016
Thank you for your review! I will share your feedback with our team so we can continue to improve our customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Level 6 Contributor
363 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed January 28, 2013 via mobile

I was staying at this hotel last weekend of January while attending convention in Dallas. The hotel is located very close to both airports and 15 miles from convention center. I was greeted with big smile at the reception and offer to try their cookies. It was only chance I had in 2 days. Cookies go fast and I know why. The room was clean and large. Everything worked. AC worked too hard making too much noise, but mot enough to ask for another room. The breakfast was good and reasonable. There are plenty restaurants around with walking distance. Internet was working with acceptable speed. No noise from street. During summer try not to get room 107. Large condenser and few small one to close. If will be in Dallas again, would stay at this hotel.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VSPE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review, August 25, 2016
Thank you for your review! I will share your feedback with our team so we can continue to improve our customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level 5 Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 25, 2013

Stayed here for a business trip in December 2012. Well maintained property with very friendly staff. They upgraded me and gave me a wonderful welcome package for my Hilton Diamond status. Large, comfortable room. The first room they gave me on top floor had a noisy heater, and they quickly moved me to another suite which was much quieter. I didn't have to go back down to front desk - just a quick call and it was all taken care of. Super breakfast with all the fixings and great service. Great location just S of DFW and near all the major highways.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greygypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review, August 25, 2016
Thank you for your review! I will share your feedback with our team so we can continue to improve our customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Las Colinas

Property: Hilton Garden Inn Las Colinas
Address: 7516 Las Colinas Boulevard, Irving, TX 75063-7500
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Irving
#8 Family Hotel in Irving
#11 Business Hotel in Irving
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Las Colinas 3*
Number of rooms: 173
Official Description (provided by the hotel):
The Hilton Garden Inn Las Colinas hotel is convenient to DFW International Airport and many Irving, TX attractions. Ride our courtesy shuttle to points of interest within a five-mile radius. At our Irving, TX hotel, you’ll be within walking distance of a wide variety of shopping venues, restaurants and numerous corporate offices. Appreciate standard amenities such as a hot breakfast, adjustable bed and complimentary high-speed internet access. Feel at home in your room that includes a microwave, refrigerator and coffeemaker. Melt away the day’s stress in the heated outdoor pool and work on your exercise program in our 24-hour fitness center. Let our experienced planners assist you with your event in our 3,100 sq. ft. of flexible meeting space. With other features such as a 24-hour business center and proximity to businesses and attractions, our Las Colinas hotel is an excellent choice. Whether you stay here for leisure or business, you’ll find we’ve handled all the details for you. Enjoy the thoughtful amenities, convenient location and warm hospitality of our Hilton Garden Inn Las Colinas hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Las Colinas Hotel Irving
Hilton Garden Inn Irving
Hilton Irving
Las Colinas Hilton Garden Inn
Irving Hilton Garden Inn

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