I ordered a cake by phone for a girl's 3rd birthday with a Hello Kitty puff picture. Everything went well up until the day I picked it up. I was in a rush and they could not find the cake. It took almost 10 minutes for them to locate it and by then I had 20 people just about on my doorstep for the party. They finally found the cake and flipped open the top quickly and gave me the total. I paid quickly and left. After 3PM we went to open the cake and it said Happy 3rd Birthday Saith! Her name is FAITH! As in Faith, Hope and Charity.
I was so excited to order a cake for this party and have had many wonderful cakes from this shop over the years through a friend who brings them into work. My cake had little flavor and it was not fresh tasting like they normally are and had about 3 pounds of frosting. It was not what I expected.
I called this morning and talked to someone who basically said "too bad you didn't catch it" and there is nothing I can do for you. I will NOT be ordering from them in the future and I will tell my friend not to in the future as well. Our company ends up having at least 5 cakes per month from this bakery but I don't think they care about losing the business. I wouldn't bother in the future.
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