I recently spent 5 nights at this hotel on a business trip. Let me say up front that the staff were all very friendly.
Here's the issue; the place was filthy. I've stayed in hotels all over the world and this ranks down there with one of the worst in terms of cleanliness. I'm not a germaphobe, but other than making my bed each day and replacing the towels, that was pretty much the extent of housekeeping. The sinks, tub and toilet were never touched, the trash was emptied once, and the ice bucket and plastic insert was changed out once. The carpet was never vacuumed during that time as well.
The first morning as I was leaving, I dropped a coffee stir on the floor, and being in a hurry, made a mental note to pick it up when I returned. That night, it was still there, prominently displayed in the middle of the floor, indicating that the floor had not been vacuumed. So I thought I'd try a little experiment and see what would happen if I left it; nothing is what happened!
On my second night there, I still hadn't figured out why the desk lamp wouldn't work, so I asked the desk clerk. Since it was after 5, she said she'd have maintenance look at it first thing in the morning. It was fixed on my fourth night there; too little too late.
They advertise a fitness center. This consists of a small multi-station weight machine, an elliptical machine and 2 treadmills. One treadmill was broken, the other wouldn't hold anything near a constant speed, and I was afraid to try the other two based on the condition of the treadmills.
There were numerous other people that stayed there this week and the comments were all pretty consistent; dirty rooms, towels not being replaced, the list goes on.
Other than the cost of repair of the workout equipment, there is not ONE issue that costs anything other than time to do things properly. There is simply no excuse for a hotel and its management in this day and age to allow this lack of cleanliness and believe that customers would find it acceptable. I do not believe this is a temporary issue either, based on the others comments, and the general condition of the hotel.
I've stayed at four other hotels in Huntsville priced on either side of this one, and they were all better. This is not a good value.
Like my momma used to say, all the soap in the world won't do any good if you don't use it.
- Official Description (provided by the hotel):
- The Comfort Suites® is conveniently located just two miles from Sam Houston State University. This Huntsville, TX hotel is minutes from Huntsville State Park, the Walker County Fair, the Sam Houston Memorial Museum, the Texas Prison Museum and the Huntsville Municipal Airport. ... more less
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- Also Known As:
- Comfort Hotel Huntsville
- Huntsville Comfort Suites