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“Good people, average hotel”

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Best Western Plus Intercontinental Airport Inn
Ranked #4 of 35 Hotels in Humble
Certificate of Excellence
South Shields, England, United Kingdom
Level Contributor
77 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Good people, average hotel”
Reviewed November 11, 2013

Stayed 4 nights on business at short notice. Staff friendly and helpful, rooms were clean and tidy. Aircon was a little noisy. No restaurant and self service buffet breakfast was just about acceptable but serving on paper plates and cups is not. Fitness room was small and the equipment seemed quite old but in working order.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Barry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlus-IAH, Management Team at Best Western Plus Intercontinental Airport Inn, responded to this review, January 15, 2014
Thank you for taking the time to give us a review.

We apologize that you were not happy with our use of paper plates and cups. I understand that it may not be the same case in the United Kingdom but most midscale hotels here in the United States do not use actual dinnerware or flatware as we do not have a restaurant within our hotel. We are however, trying to implement the use of glassware with our breakfast in order to lessen the waste and will look into trying to make further changes in the future.

Regarding our fitness center, we have recently added a Pro-Maxima 3 station 2-stack Multi Gym along with our existing treadmills, stationary bike, and elliptical machine. We hope you can take advantage of this next time and hope you give us another chance to earn your business whenever you fly into the Houston area again.


Sincerely,
Sapna Bhakta
Property 44485
Management Team
BEST WESTERN PLUS Intercontinental Airport Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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349 reviews from our community

Traveler rating
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    20
    16
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Beaumont, United States
2 reviews
Reviewed November 10, 2013

Hotel staff from desk to housekeeping are wonderful! The location is easy to get to and close to a wide variety of dining and shopping opportunities. Wireless internet is good but sometimes signal is "iffy".

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Calvert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlus-IAH, Management Team at Best Western Plus Intercontinental Airport Inn, responded to this review, November 11, 2013
Thank you for taking the time to give us a review and thank you for your kind words.
Please let us know if you have issues with the internet in the future, sometimes all it takes is a router reset! :) We look forward to your next visit in the Houston area and the opportunity to serve you again! Take care.

Sapna Bhakta
Management Team
BEST WESTERN PLUS Intercontinental Airport Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 8, 2013

This hotel was clean, they had a decent breakfast, good internet, and they had lots of channels on the TV! I really couldn't have asked for more.

It was really clean, and it showed. We have to thank the maids for that. Much cleaner than similar Best Westerns, and I stay at a lot of them. One of the maids actually had maintenance fix something in my room, which I hadn't even had the chance to complain about! That is good service.

There was a pool and fitness room, which I appreciated. The wireless internet was excellent. The breakfast was decent, better than the usual. They had a rockin' cable package, better than I have at home.

Checking in and out was a no-hassle experience, as it should be. I really enjoyed my stay there.

Stayed November 2013, traveled on business
Helpful?
Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlus-IAH, Management Team at Best Western Plus Intercontinental Airport Inn, responded to this review, November 11, 2013
We strive to be the best and we are glad to have guests that notice! Thank you for taking the time to give us a review and thank you for your kind words. We are happy to hear that you were able to take advantage of our amenities and we look forward to serving you during your next visit to Houston!

Sapna Bhakta
Management Team
BEST WESTERN PLUS Intercontinental Airport Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
alberta
Level Contributor
117 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed November 2, 2013

I was having the most difficult time trying to find a decent place to stay while in Houston. I had wanted to visit downtown but transportaion was ridiculous.

Anyhow... based on a great service through emails (La Quinta never replied once) and a good internet rate (79$) I finally decided to just book and cross my fingers.

After near 3 weeks in Belize I was hoping for a comfy bed and decent sleep.

The service was awesome right from the first call for the shuttle to the very end. The shuttle arrived in less than 15 mins with a super great driver. Check in was easy and she was super helpful. They gave an extra hour check-out and had a few options for the next day depending on weather.

There is a great little retro waffle house right next door... right on edge of Best Western parking lot... great diner food... easy little walk... perfect. Also a Sonic next to it and another place right close. Many airport hotels are so isolated. This Best Western was AWESOME !! Nice hot breakie in morning. Decaf and reg coffee in room.

Room was spotless...the TV was a huge 50" flat screen and with HD it was like being in a theatre lol. Comfy bed and wonderful pillows. Bathroom well appointed and very nice details. Fresh wrapped remote... sanitary wrappings and bags...just a great hotel !!!

Plush leather chair at desk... mini fridge ... I stayed in room 208 and not one complaint.

Pool area was really nice but stayed during wicked storm. So hotel offered a mall shuttle for 18$ combined with my late layover. They took me to the local Deerfoot mall then picked me up when I requested later... they brought my luggage at pick up and took me to airport from mall.

Great service from all staff.

After having such a hard time finding a legit great place...I def recommend this Best Western in Humble.

Perfect !

Room Tip: I stayed on second floor ... it was great
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlbertaPeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlus-IAH, Management Team at Best Western Plus Intercontinental Airport Inn, responded to this review, November 11, 2013
I would like you to know that it is people like you who drive us to do our best. We are thankful to be the hotel that you ended up choosing to stay with and that we were able to meet all of your expectations. We hope to have another chance to serve you in the future and thank you once again for all your extremely kind comments. Take care.

Sapna Bhakta
Management Team
BEST WESTERN PLUS Intercontinental Airport Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 2, 2013

We stayed at this hotel while in the Humble area visiting family. Room was VERY nice, clean and quiet. In a good location and convenient. We ate breakfast next door at the Waffle House which was yummy. Will definitely stay here again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 571kandicet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlus-IAH, Management Team at Best Western Plus Intercontinental Airport Inn, responded to this review, November 11, 2013
Thank you for your kind words and we are glad you gave us the chance to serve you. We look forward to seeing you the next time you are back to visit your family! Take care.

Sapna Bhakta
Management Team
BEST WESTERN PLUS Intercontinental Airport Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Or, United States
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 24, 2013

Pleasant, clean room, good bed, very quiet, Wi-Fi, accommodating staff. Houston and my Frontier Airlines were awful, this hotel was superb. Since the weather was nice, I sat by the pool and that was lovely, too. Because I had an early shuttle, they made me a breakfast goody bag. Excellent value.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Christine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlus-IAH, Management Team at Best Western Plus Intercontinental Airport Inn, responded to this review, November 11, 2013
Thank you for your kind words and we are happy to hear you loved our service and had the opportunity to take advantage of our pool. We hope to have the opportunity to serve you again in the future!!

Sapna Bhakta
Management Team
BEST WESTERN PLUS Intercontinental Airport Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagle River, Alaska
Level Contributor
126 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed October 10, 2013

The website photos of the rooms look a bit fancier than I remember this property, but the rooms were nice, the air conditioning worked (yay!) and there was a small refrigerator in the room. Fresh fruit in the lobby was nice, and a small grocery store next door has all the basics and then some.
Nothing fancy here - just a good clean room and a quiet night's sleep.

Room Tip: This is probably one of the nicest places in Humble, but you don't come here for the view. It se...
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Live2TravelReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlus-IAH, Management at Best Western Plus Intercontinental Airport Inn, responded to this review, October 12, 2013
We are glad you hear you had such a pleasant stay with us and we thank you for your kind words. We hope to have the opportunity to serve you again in the future!!

Sapna Bhakta
Management Team
BEST WESTERN PLUS Intercontinental Airport Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Intercontinental Airport Inn

Property: Best Western Plus Intercontinental Airport Inn
Address: 7114 Will Clayton Pkwy, Humble, TX 77338-8170
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Humble
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Humble
#5 Business Hotel in Humble
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Intercontinental Airport Inn 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
The BEST WESTERN PLUS Intercontinental Airport Inn is located off Highway 59 just two miles east of the airport providing free shuttle from the airport 5:00 a.m. until midnight and free scheduled morning airport drop-off. At our hotel start every day with a free newspaper and enjoy our complimentary hot breakfast. In your room, work on your spacious desk with wired and wireless free high-speed Internet access or relax on your five star pillow top bed watching your flat screen 42 inch LCD television equipped with 140 plus HD channels. For your well being a fitness center is provided, with a treadmill, stationary bike, and elliptical machine. The meeting facility is perfect for small functions accommodating up to 40 people. Everything that you need in the way of restaurants and shopping are easily accessible from the BEST WESTERN PLUS Intercontinental Airport Inn, your home away from home. ... more   less 
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Also Known As:
Best Western Plus Intercontinental Airport Hotel Humble
Best Western Humble
Humble Best Western

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