Very clean and comfy rooms, easy access to Hwy 59. Staff not very friendly. Office and breakfast area smells. So if you plan on eating breakfast elsewhere go for it. This is the second time I've stayed at this Motel this last December and In January 2012 Close to Hwy 59 for shopping and dining.
I had a prepaid reservation for the Humble Texas Super 8, for 2 nights, Dec 21 & 22 2012. I got their from the airport before 1:00 PM. The manager was rude and abrupt with me. I asked if I could wait on the couch. 10 minutes later he was yelling at me, I could not believe it. I attempted to redirect his anger by asking if my room was ready. He still wanted to yell because he apparently did not like the way I was sitting on the couch, I looked to comfortable.
He actually called me names.
I asked for the manager, he seemed to get even more made yelling that he was boss (his english was not very good) I told him that I was called Super 8 headquarters but he still kept yelling.
When I was on the phone with Super 8 customer service, he was still yelling and the girl on the other end could actually hear him yelling.
Then because I called to complain about him, he started yelling that he was canceling my prepaid reservation.
The Customer Service and Super 8 were surprisingly not helpful to me, they did call the manager while I was on hold, then told me that the manager could do what ever he wanted to and that she could do nothing for me.
The worst experience of poor customer service I ever experienced.
I have attempted without success to inform the owner of that hotel what his manager did but without luck.
It really leave a bad feeling for Super 8 and Houston in general, not sure I want to visit Houston again and I certainly do not want to trust Super 8 again.
Would never stay here again.! I gave this place 1 star for clean sheets and two queen size beds. The room had a weird, digusting odor. The bathroom smelled like urine and had black mold on the wall where the tub was leaking. Only stayed because we only slept here, did not stay during the day. Would not refer this motel.