I stayed at this hotel and got bit by some type of bug. I reported this bite to the night clerk as I was checking out in the morning and I even showed him the swelling and bite.
He said he would forward this to his General Mgr. Denise Chastaine. Well I waited over a week before I reached out to her because she never called me. Well I had to provide a detail of the incident to her i submitted it and again had to reach out to her 2 weeks later because as she stated"I didn't forget about you" then she said she would refund the Dr's visit and antibiotic prescription for a total of $105.00 out of their cash drawer.
Well I waited another couple of weeks and noothing then I recalled her and now she wanted a Notarized statement letter. I sent that to her and then she requested receipt of the Dr's visit thats where I just gave up on her and the Hampton Brand.
I am a Diamond member and on average pay $2,000 a month to the Hilton brand in room rental charges.
This has left a bad taste in my mouth and I will advise not to stay at this Hampton Inn as they clearly don't take care of there Diamond Members let alone a typical guest.
A month has gone by and not contact from the GM as of yet (very unprofessional)!
- Official Description (provided by the hotel):
- The Hampton Inn Houston/Humble hotel is conveniently close to the Bush Intercontinental (IAH) Airport. The hotel offers a free shuttle service to the airport and other nearby locations. Each hotel room has free high-speed internet and WiFi, mini-fridge, microwave, and a clean and fresh Hampton bed. Enjoy the free hot breakfast and evening snacks every day. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Travelocity, Orbitz, Priceline, TripOnline SA, Cancelon and HotelQuickly so you can book your Hampton Inn Houston/Humble-Airport Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hampton Inn Humble Hotel Humble
- Humble Hampton Inn