I am so unhappy with the customer service of this hotel! The front desk & manager are incredibly rude! My daughter had an item "missing" from our room and when I brought it to the attention of the front desk they could have cared less! We had to catch our flight and was assured the manager would call once he checked with house keeping. NO one ever called me! And after several calls I finally got the manager on the phone who then let me item was recovered and then refused to mail to me!!! He stated it was my financial responsibility and to send him a ups label and hung up on my husband!
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