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“Personal item stolen from room”

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La Quinta Inn & Suites Houston Bush Intl Airport E
Ranked #5 of 37 Hotels in Humble
Certificate of Excellence
Reviewed January 6, 2011

I am so unhappy with the customer service of this hotel! The front desk & manager are incredibly rude! My daughter had an item "missing" from our room and when I brought it to the attention of the front desk they could have cared less! We had to catch our flight and was assured the manager would call once he checked with house keeping. NO one ever called me! And after several calls I finally got the manager on the phone who then let me item was recovered and then refused to mail to me!!! He stated it was my financial responsibility and to send him a ups label and hung up on my husband!

  • Stayed: December 2010, traveled with family
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4  Thank hillclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (346)
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330 - 336 of 346 reviews

Reviewed December 20, 2010

We reserved 2 rooms from 4-7 december. The purpose of our trip was to do some shopping. We usually go to McAllen, Texas , driving there from Monterrey, Mexico. However due to the insecurity at the border, we decided to fly from Monterrey to Houston instead. This hotel is located at Humble, Texas, a small town with a large shopping mall (Deerbrook Mall), and also stores as WalMart, Target, Best Buy, Ross, Marshall´s, Michaels, and many more. The mall and the other stores are a 15 minute drive from the hotel.
The hotel is clean, near to the highway 59 who takes you straight to Houston downtown in about 35 minutes. Wi-Fi and parking are free, rooms have a fridge, and are good sized and priced (we paid $62.57 each day including taxes, per room); reserved thru Expedia). You will hear ocasionally planes taking off the airport but in general the sound insulation is good enough.
The complimentary breakfast included waffles, yoghurt, muffins, bread, boiled eggs, cereal, juice, coffee.
A downside was the cleaning room service; they did not clean the rooms properly, and one day that we left the room at 12:00 am, they left it uncleaned. The front desk said the maids leave at 1:30 pm and there was not enough time.
Other problem we had was the fridge in one of our rooms failed and wasted an USD$150 allergy prescription.
The staff hotel (front desk, maids, continental breakfast) looked absent-minded, was not very friendly, they never said at least hello, or asked if we needed anything.

  • Stayed: December 2010, traveled with family
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1  Thank ruizvicentello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2010

Check-in/check-out was fast and the staff was very friendly and offered helpful advise about the surrounding area. Room was spacious and very clean. Continental breakfast was standard for the hotel industry but a few more offerings would have enhanced the experience. Hotel access from the highway is limited to one entrance/exit which makes it difficult to navigate if you miss the entry drive. Not a lot of places to eat in the immediate area but there are numerous places within one mile. Local area was safe and well-lit.

  • Stayed: November 2010, traveled as a couple
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Thank akrebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2010

This brand new hotel is an excellent choice for stay in the Houston area. It is minutes from the airport. The rooms are nicely done and very large! We had a suite and it was beautiful. We had lots of space to move around. Breakfest was excellent. The hotel has been very nicely furnished.

  • Stayed: March 2010
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1  Thank shopaholic87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2010

This appears to be a very new place so it was very clean. Furnishings were very nice, and seemed to be above par for LQ. Very convenient to airport. There are not restaurants within walking distances other than a Burger King that is attached to a nearby gas station. Short drive to restaurants. Distant airport parking was very close by, and there was a shuttle as well.
We were not going to airport but to Mercer Botancial Gardens and it was fairly convenient.
Travel on busy highways during rush hour is easy to avoid when going from this motel to nearby restaurants or shopping.

  • Stayed: March 2010, traveled as a couple
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1  Thank AustinTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2017
Google Translation

Stayed: June 2017, traveled with family
Thank ikoyumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2017 via mobile
Google Translation

Stayed: June 2017, traveled solo
Thank Octavio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP6268, Operations Director at La Quinta Inn & Suites Houston Bush Intl Airport E, responded to this reviewResponded July 4, 2017

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Additional Information about La Quinta Inn & Suites Houston Bush Intl Airport E

Address: 18201 Kenswick Dr, Humble, TX 77338-8152
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Humble
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 37 Hotels in Humble
Price Range: $76 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Houston Bush Intl Airport E 2.5*
Number of rooms: 78
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