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“Great hotel in a not-so-great area :-/”

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Hilton Houston North
Ranked #75 of 511 Hotels in Houston
Casper, Wyoming
1 review
“Great hotel in a not-so-great area :-/”
Reviewed June 26, 2013

I love the hotel and especially the grand entrance. So beautiful. I stayed here for 2 months for training and I enjoyed myself. The Vino is great and after two months you get to know the staff...Virginia, Maurice, Lydia and Celso. All were so kind. The downfall is that the hotel is in a bad area of town and its not safe to go out walking around or even go to the mall. That was hard when you don't have a car...work, hotel, sleep, work, hotel, etc. I would recommend this place to anyone that has their own transportation.

  • Stayed June 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jess23mc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,103 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Houston, Texas
Level 6 Contributor
219 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed June 23, 2013

This property runs like a well-oiled machine. Repeat guest, this is a very fine hotel with wonderful staff. They always go way above and beyond! Massive lobby, quick, easy elevators. Even if there is a line at the check-in queue, you are helped right away. That tells me the staff is trained properly. Spotless rooms, very updated. My traveling companion said of the breakfast spread, "this is the gold standard for breakfast buffets." Very friendly concierge. This property really values their guests. I truly look forward to my next stay.

  • Stayed March 2013, traveled with friends
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Helpful?
Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon Springs, Texas
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 22, 2013

We had a bad weather delay that caused an overnight stay in Houston. The Hotel was very nice in all respects, especially the price ($106 Saturday night) and the 5 minute free shuttle to the airport (IAH). The food and drinks in the bar/restaurant were good and reasonably priced.

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank DiegoandDoraExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 19, 2013

We only stayed over one night, but the hotel was very impressive! Gorgeous and huge lobby makes you feel you are in a 5 star hotel. The room was quiet and very comfortable. Enjoyed the service in Vino - Virginia Sifuentes was a wonderul waitress who catered to our every need. She even treked across the hotel to grab me some crushed red pepper. Would definitely stay here again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsGeissler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billings, Montana
Level 5 Contributor
90 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 14, 2013 via mobile

Rooms very clean and spacious. Staff extremely pleasant at check in. Hotel across the street from a mall and movie theaters. All in all, a decent place to stay! Plus, there is a Starbucks in the lobby!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank treycarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 8, 2013

I stayed at the HIlton Houston on business recently and cannot speak highly enough about the wonderful service this hotel provides. The Guest Services Manager, Gino, is the most visible, outgoing, and personable GSM I've ever encountered. He is always out and out and really takes a personal interest in ensuring everything is running smoothly for his guests. He went out of his way multiple times to offer me assistance with anything I needed. I cannot say enough good things about him. The staff at the front desk were also top notch - always smiling and greeting us as we walked by. Any request we had was handled efficiently and professionally. Service at Vino was also excellent. Jorge was friendly, prompt, and made some outstanding cocktails. The hotel itself is great with a large airy and open lobby (including a Starbucks!) and nice pool area. I highly recommend this hotel and look forward to returning.

  • Stayed June 2013, traveled on business
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Helpful?
Thank Chase C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jpaduano, Director of Sales at Hilton Houston North, responded to this review, June 12, 2013
Dear Chase C,

Thank you so much for your glowing review of our hotel. I email every review we receive to the whole hotel team. Gino and Jorge will certainly enjoy reading your review.

Customer reviews, whether good or bad are important to us. We enjoy reading the good ones like yours and we take any critical reviews very seriously.

Thank you for taking the time to write your review of our hotel. We look forward to seeing you next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
2 reviews
Reviewed June 2, 2013

I stay at the hotel one week every two months and the staff at Vino's make you feel at home as soon as you enter room. Virginia is especially attentive, greeting you by name, and asking about your family. That is the type of service that keeps you coming back.

  • Stayed May 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C_DMac_Edm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jpaduano, Director of Sales at Hilton Houston North, responded to this review, June 3, 2013
Dear C_DMac_Edm,

Wow. We recieved 3 great reviews in a row about Vino and yours was one of them! Thank you so much for taking the time to share your experience in Vino. I will make sure we give accolades to Virginia.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Houston North

Property: Hilton Houston North
Address: 12400 Greenspoint Dr, Houston, TX 77060-1902
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Family Hotel in Houston
#43 Business Hotel in Houston
#51 Romantic Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Houston North 3.5*
Number of rooms: 480
Official Description (provided by the hotel):
Less than 25 minutes from downtown Houston and the George R. Brown Convention Center, the Hilton Houston North offers the perfect location - less than 8 miles from George Bush Intercontinental Airport (IAH), in the heart of the Greenspoint business district. Our north Houston hotel is close to major corporate offices such as Halliburton, GE Oil & Gas, ExxonMobil and ABS. All 480 guest rooms and suites feature the largest rooms in the IAH area - 400 sq ft! All rooms are connected to high-speed internet access and have 37" LCD televisions. Keep up with work at the flexible work desk with Herman Miller ergonomic chairs. Refrigerators available upon request. Full service Starbucks in the lobby gets you started in the morning. Over 25 restaurants with in walking distance and our local shuttle can take you to even more! Great shopping & entertainment at the Woodlands Mall, Market Street and Cynthia Woods Mitchell Pavillion all located in the Woodlands. Old Towne Spring offers great shopping and restaurants. Splash on down to Splashtown Water Park just 5 mi north of the hotel. ... more   less 
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Also Known As:
Hilton Houston North Hotel Houston
Hilton Hotel Houston North
Wyndham Houston
Houston Hilton

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