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“Executive stress”

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Hilton Houston North
Ranked #74 of 504 Hotels in Houston
Grosmont, United Kingdom
Level Contributor
451 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
“Executive stress”
Reviewed December 23, 2012

Overall, this is a good Hilton, well situated near the Airport, with ample parking, but not without its faults.

The rooms are upto the standard that one would expect for Hilton, but the executive lounge was below the normal standard, as the drinks were covered by an honesty bar, rather than a free happy hour, and there was no computer facilities in the executive lounge.

The computer facilities downstairs were not really up to scratch either.

The front reception staff could be better customer focussed too.

Breakfast in the main restaurant was good also.

Room Tip: Rooms not overlooking the front carpark are better.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Cwyfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jpaduano, Director of Sales at Hilton Houston North, responded to this review, January 21, 2013
Hello kmcattrell!

Thanks for taking the time to submit a review and we are glad you enjoyed our hotel even though we did fail you in a couple of ways. I am sorry our Concierge Lounge does not have a complimentary bar in the evening. Hilton gives the hotels the option of doing the Honor Bar or going free. Many charge and many do not.


Based on your suggestion, we are looking into the possibility of putting in a computer into the lounge.

Our complimentary Business Center is not run by us but an outside company. We will share your feedback with them. They do upgrades to the equipment periodically.

Once again, thank you for taking the time to fill out a review on our hotel. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,052 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (115)
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English first
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 20, 2012 via mobile

This is the first time in a Hilton property. Lets start with the hotel itself. The lobby is huge! A Starbucks, cafe etc... A great place to meet with friends or even people watch. The front desk staff is great. Friendly, professional, dressed well. Very polite and helpful. They gave me exactly what I asked for even though I don't frequent Hilton's. the rooms are very clean and updated with nice linens and flat screen tv's. Even a in room safe which I think is important. I did have room service one night. Even though the price was very high the food was great. Overall I was very pleased with my stay for a week. The hotel is centrally located. Right next to the interstate, airport, and activities. However the location is not in the best area. Very sketchy at times. That would be the only drawback about this property. I would stay in this property again.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cswhite1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patchogue, New York
Level Contributor
162 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed December 20, 2012

This hotel was clean, staffed with incredibly friendly people, and had great food at the restaurants. The executive lounge is the best that I've ever been in, with a fantastic coffee machine that made anything from a regular cup, to cappucino, to lattes. The food was fresh, the lounge was actually staffed (which is definitely what made it tremendously better than other lounges I've been in), and they had a manager's reception that we were invited to that had outstanding food and drinks. We would stay here again.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zug, Switzerland
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 18, 2012

I was pleasantly surprised at the Hilton North Houston. The outside of the hotel looks different and attractive. The rooms are really great, comfortable and quiet as well (an interesting approach with the separated seating area). The price for the stay is a bargain. The gym is functional. However during the weekend the food options in the hotel and that neighborhood are limited. Overall I had a great stay at this hotel.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PCD63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
151 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 17, 2012

This property located near Houston Intercontinental airport. As a Diamond, I was upgraded to a Studio suite on the 14th Floor and given access to the Executive Lounge on the 16th Fl. Our flight arrived Houston early and we had no problem checking in at 9:30a. I also requested an extended check-out at 2p the next day and it wasn’t a problem either. The Studio suite is clean and has ample space, with a separate sitting area. The executive lounge provided the standard continental breakfast: bagels, sponge cake, assorted cereals, juices and a machine that makes all kinds of coffee drinks ie. Café mocha, cappuccino, espresso, etc. Outside the breakfast hours there are soft drinks and water available for the taking. Staff is friendly and we had no noise problem during our stay. There was a soccer team from Tulsa staying at the hotel. The hotel gave each of its room a letter asking for self-restraint in terms of noise, reflecting the management’s proactiveness in ensuring a quiet stay for everybody. As for airport-friendly, they have their fleet of airport shuttles providing complimentary rides to/from Intercontinental

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank banjo518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nacogdoches, Texas
Level Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 16, 2012

This hotel is very nice. I bid for a 3 1/2 * and got it for $40----$53 and change total on Priceline. I can't think of anything negative, except parking was tight. Employees were very friendly. Rooms nice.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RayNacogdoches_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dyersburg, Tennessee
Level Contributor
108 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 12, 2012 via mobile

Nice stay for $79/night with AAA discount for two queen room. Room was nicely appointed and clean. Slept well in the bed. They had a pack-n-play waiting in the room as requested. No breakfast included and breakfast looked kind of expensive. Has a Starbucks in the huge lobby but it isn't open on the weekend which was a huge bummer. The house coffee was terrible. There is only an outdoor pool so no swimming for the kids in December. If you want a newspaper have the desk put one by your door in the morning or they may be out by the time you get down stairs,

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randymagoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Houston North

Property: Hilton Houston North
Address: 12400 Greenspoint Dr, Houston, TX 77060-1902
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Family Hotel in Houston
#43 Business Hotel in Houston
#51 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Houston North 3.5*
Number of rooms: 480
Official Description (provided by the hotel):
Less than 25 minutes from downtown Houston and the George R. Brown Convention Center, the Hilton Houston North offers the perfect location - less than 8 miles from George Bush Intercontinental Airport (IAH), in the heart of the Greenspoint business district. Our north Houston hotel is close to major corporate offices such as Halliburton, GE Oil & Gas, ExxonMobil and ABS. All 480 guest rooms and suites feature the largest rooms in the IAH area - 400 sq ft! All rooms are connected to high-speed internet access and have 37" LCD televisions. Keep up with work at the flexible work desk with Herman Miller ergonomic chairs. Refrigerators available upon request. Full service Starbucks in the lobby gets you started in the morning. Over 25 restaurants with in walking distance and our local shuttle can take you to even more! Great shopping & entertainment at the Woodlands Mall, Market Street and Cynthia Woods Mitchell Pavillion all located in the Woodlands. Old Towne Spring offers great shopping and restaurants. Splash on down to Splashtown Water Park just 5 mi north of the hotel. ... more   less 
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Also Known As:
Hilton Houston North Hotel Houston
Hilton Hotel Houston North
Wyndham Houston
Houston Hilton

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