Just stayed at the Westin Oaks for 1 night. A SPG Platinum, it was nice not to have to ask for an upgrade or be surprised because I got a regular room. My biggest issue with this hotel, based on comments from this forum and Tripadvisor.com was the hope to get a “renovated” room.
1. Checked in at 3:50pm. My Plat was recognized, and I was told that I was upgraded to the Regency Suite. Nice, I thought. He then told me the room was not ready, and asked me to wait 30 minutes. I gave an annoyed look-I thought pre-blocked rooms would be done first; he then responded to my face and called housekeeping to check, and politely asked me to wait 10 minutes. Ten minutes passed, and I was called up by another front desk clerk that my room was ready.
2. Neither points nor amenity was offered at checkin.
3. The renovation is continuing, at least in the lobby, but appears about done. Lobby is small, but nice. The Regency Suite is on the 21st floor.
4. The first time, I got onto an elevator that didn’t seem quite completed. I honestly couldn’t tell, which is scary. Two big warning stickers were on the doors, and it looked either new or very clean. The carpet appeared new.
5. Every other time (maybe 2 elevators?) was part Aloft and part The Plaza meet Ritz Carlton. I guess they aren’t done yet…I'm not sure of the "fabulous" elevators mentioned in a previous post, but I guess they were not operating, or I did not get lucky.
6. The door opened around the 17th floor and a woman entered. When the doors opened, I thought I was on the roof; the floor appeared to be cement, and the walls very bland. No…it was a renovated floor. Very light colors seemed to look unfinished to me.
7. I got up to 21, and to the left was “the roof”, which seems to be a meeting/party room. To the right was a set of swinging metal double doors that were closed. It looked like the back of the house entry. I had to take a third look to realize that is where the rooms were.
8. A short hallway with about 8 doors and 3 suites or so led me to the Regency Suite. Am I back at Hyatt?
9. The Regency Suite is a very large, mostly built for entertaining/receptions than a guest room. A ½ bath is on the left, and down the end of a long hallway is the bedroom. Slightly larger than average with a flatscreen, floor to ceiling windows (very nice) and a desk with outlets on the side.
10. Turning out of the bedroom and down another hall is a small, room-size sitting area with two sofas, a stereo and flatscreen. A small butler area with a fridge and typical Westin coffee machine is also next to the room.
11. The next room is a huge living dining area also with a flatscreen TV, two chaise lounges (with trays that are pretty much useless because of their height), a good size sofa and a fireplace. Floor to ceiling windows make for a great ambiance as well, but west facing it was very very hot.
12. I started to hang out in the big room, but it was just too much. I moved to the smaller sitting area.
13. Overall, I think the room is semi-renovated. Newish carpet and the furniture appears new as well. Bathroom are clearly the original, and tile/grout is quite stained. While I wouldn’t expect there to be usable balconies, there is space, but in at least one room a cable acted as the balcony railing—a little tacky. Very difficult to get the temperature right due to the size, windows and many controllers.
14. Grabbed dinner at Chili’s, a beer at Shuckers. 22oz beers always $3.25 at Chili’s. Shuckers, that has a good sports bar atmosphere, has a $5 22oz beer special until 7pm…$6.25. Go to Chili’s on the bottom floor.
15. No turndown. 1 bottle of water for night.
16. Shower was only a 1 head, although the sticker showed the instructions for the Heavenly shower. This was disappointing. The other disappointing thing was when I looked up from the shower, the ceiling tile had been moved so someone could peer right down. Now, I have nothing to hide, but would be very concerned if I were a woman. At this time I noticed most the tiles in the ceiling were old and filthy.
Too bad, because this hotel has so much potential. I hope that the renovations fix these things, but they just can’t happen fast enough. I’ll come back, but will probably request no upgrade and a renovated room, as previous posters have indicated.
- Official Description (provided by the hotel):
- The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more less
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- Also Known As:
- Westin Oaks Houston At The Galleria Hotel Houston
- Westin Hotel Houston
- Westin Hotel Oaks
- Westin Houston
- Houston Westin