The noises never stopped. This hotel is not soundproof at all. Between door slamming, or even just opening, some constant banging, loud voices and street noises it is not where I'd recommend if you are trying to sleep. Try to get as far away from the elevator.More
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Nice hotel attached to the mall. Rooms were clean and well equipped. The over all hotel was feeling a bit tired but Houston as a whole was feeling a bit tired. The staff were very nice and very helpful.
Greetings Stephen G,
Thank you for your feedback regarding your most recent stay at the Westin Oaks Houston. We are delighted to be awarded a high ranking but regret to know the aesthetics of our hotel and city obstructed your overall view. As we transition into renovations at the Westin Galleria Houston, we will soon be seeing the Westin Oaks Houston going through an uplift. We hope we are awarded an opportunity to welcome you once more and provide a truly elevated and renewed experience.
Daisy M.
Westin Experience Specialist
The Westin Oaks Houston
Although the layout of the hotel is a bit confusing - it's not intuitive to know that the gym is on 1, lobby on 2 and mall entrance on 3 due to a lack of signage inside or immediately outside the elevators - I really loved the location, how quiet the rooms were and how friendly the staff is. Even though the hotel was fully booked with other guests, every time I ordered room service it was instantly delivered. Great business traveler hotel.
Greetings CDavid212,
Thank you in taking the time to provide us valuable insight regarding your recent stay at the Westin Oaks Houston. It fills us with joy to know our friendly staff and serene atmosphere awarded us a perfect 5 star rating! I regret to know the signage was confusing but feel enlightened to know this did not obstruct your overall satisfaction. If your travels bring you back to Houston, we would be honored to welcome you once more!
Daisy M.
Westin Experience Specialist
The Westin Oaks Houston
We made the mistake of planning our trip to Costa Rica with a stopover in Houston at the same time as Super Bowl so hotel prices were way too expensive. We managed to book a room at the Westin because we wanted to see and experience the excitement despite our scheduling error. The Westin is nice, but it needs some upgrades. Staff are very friendly as most people we had the pleasure of meeting while in Houston. We had wished that rooms came with free wifi as cellular data rates are very expensive for Canadians roaming, but we had to pay $10 for one night which we thought was ridiculous.
Greetings
Thank you for sharing your feedback on your recent stay with us. It is so wonderful to hear that our staff was friendly. Just want to keep you informed that we are currently refreshing our rooms. We hope we have the opportunity to welcome you back to the Westin Galleria. Please contact me directly if you have any questions.
Be Well,
Cliff Sunajo
Complex Director of Front Office.
The check in process was horrible. I thought I would right a review before I even completed my stay They were busy, but then when we came to check in at 3:30 (after check in time) they told us they did not have our room ready, and they had not idea how long it would be until it was available. We had an event we needed to get ready for but could not shower etc before hand. So we begrudgingly checked our luggage with the concierge and left our number with the front desk with their promise they would call us as soon as the room was ready. We then ate and shopped, and had not received a call back at 5:45 so we went to go find out if they had an estimate in time. we found out they had our room available and they never called!! it made us very rushed and almost late for our event (later than we would have liked to arrive). The rest of the stay was ok, the bathroom was not very clean and becoming pretty dated. But the room was comfortable and the location was very nice for the Galleria area.
Thank you for providing us feedback regarding your recent stay at The Westin Oaks Houston. We sincerely apologize for the situations you have experienced and can assure you that this does not meet our standards. Your feedback is a very important tool to guide our teams to grow and improve our services. We will be sure to share your comments along to the rest of our teams. We hope to have the opportunity to welcome you back. Please contact me directly at Clifford.sunajo@westin.com if you have any questions.
Be Well
Cliff Sunajo
Complex Director of Front Office
We stayed here this month for one night for my daughter's 16th birthday. It was a nice, clean room. Comfortable beds. Loved the location in the mall, where we could go to the room if we needed to. Friendly, helpful staff. We would definitely stay there again.
Greetings ronzobonzo,
Thank you in providing us your valuable candor regarding your most recent stay at the Westin Oaks Houston. We are delighted to know our convenient location elevated an truly comfortable and upscale service. It is thrilling to know our Heavenly beds optimized your nightly sleep and hope, if your travels allow, to welcome you once more into a refreshing Westin ecperience!
Warm regards,
Daisy M.
Westin Experience Specialist
The Westin Oaks Houston at the Galleria
