This hotel is no better than a decent, older Holiday Inn. If you pay for and expect Westin quality, you will be disappointed. I note (after my stay, of course) that the manager has posted responses on this site saying that upgrades are coming, but that does not help when you're already there and is no consolation to the guests you have hoodwinked. You should either advise travelers up front when a reservation is made, or change the Starwood brand to something else. Even if this had been branded a Sheraton property, I still would have been disappointed.
The decor is old and tired. The furniture is beat up. My "heavenly bed" wasn't even very comfortable and the white duvet cover is dirty. The bathroom was a bit dingy. The air conditioner is very loud and runs almost constantly.
I had to participate in a conference call while there, but my cell phone could not hold a signal in my room, so I used the phone. The charge was $45 for a 10.5 min call. I challenged this, and they agreed that they had made a mistake and it should only have been $21. They claim AT&T charges $1.75 per minute. I asked for support for this (they had to know how much to charge, right?) but could not produce it. I gave my business card to the manager on duty, Cathalin and she was supposed to call me but has not (it has been 10 days).
Additionally, I believe someone tried to rob me. I was in my room and the phone rang. I was busy and did not answer it. Later, there came a very light tap on the door. Through the peephole I could see someone with a blue blazer and a badge. He tapped lightly again, but I did not acknowledge it. The next thing I know, he opens the door, even though it was deadbolted. He seemed quite surprised and said that some of my "friends" were looking for me, and that he was doing a "wellness check" since I did not answer my phone. I was at a conference, but didn't really know many people there, and none that would ring my room. I asked around and no one was looking for me. I advised the manager but opted not to call the police.
The only pluses are the location and the rooms are very large. Starwood should gut this hotel, fire management and start over.
- Official Description (provided by the hotel):
- The Westin Oaks Houston at the Galleria is located in the Uptown Galleria District and offers the perfect setting for those who are seeking the ultimate in leisure, dining and entertainment. ... more less
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- Also Known As:
- Westin Oaks Houston At The Galleria Hotel Houston
- Westin Hotel Houston
- Westin Hotel Oaks
- Westin Houston
- Houston Westin