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“Can't miss with these Great Rooms!”

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Westin Oaks Houston at the Galleria
Ranked #127 of 517 Hotels in Houston
A TripAdvisor Member
Tulsa, OK
214
Reviewed November 11, 2004

This hotel has obviously undergone renovations since the other reviews were submitted. I recently (Nov 2004) spent one night there, and my room was really beautiful. The beds were great, with new-looking pillows and white comforters, quality linens, and extremely comfortable mattresses. The bathroom looked new, as well, and the entire place was very clean. The closet has a safe--an added plus--and room service is available 24 hours a day. Another bonus, of course, is being a part of the Galleria shopping mall.

  • Stayed: January 2005, traveled on business
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678 - 684 of 760 reviews

A TripAdvisor Member
214
Reviewed August 6, 2003

I was a manager in the Rooms division of the Westin Oaks and Westin Galleria almost ten years ago, and we were dealing with complaints from guests about the extremely sorry state of the rooms even then - and there has been no renovation of this hotel since I moved to a better hotel company. The reason this hotel has not been renovated is simple - it, combined with its sister hotel, the Westin Galleria, is the largest hotel in Houston, and stays at 90%+ occupancy with convention business.
Even during traditionally "slow" periods for hotels - the holiday season - the Westins stay full because of huge numbers of shoppers who come in from Mexico City. When we would pass the complaints up the management chain, we were given a quite simple answer as to why the hotel was not renovated - occupancy levels are so high that there is no reason to spend the money to renovate, as they will sell the rooms anyway. Kudos to the Sales and Convention Services departments for keeping this sorry hotel full, but it's to the detriment of the guests.

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A TripAdvisor Member
14
Reviewed May 8, 2003

Room was dirty, whole bulding smelled like smoke, appliances were no working, HOTEL NEEDS MAJOR REMODELING!!!!

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Reviewed 6 days ago via mobile
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Stayed: September 2017, traveled on business
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Mark W, General Manager at Westin Oaks Houston at the Galleria, responded to this reviewResponded 4 days ago

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Reviewed 1 week ago via mobile
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Stayed: October 2017, traveled with friends
Thank Gabriel C
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Mark W, General Manager at Westin Oaks Houston at the Galleria, responded to this reviewResponded 5 days ago

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Reviewed 2 weeks ago via mobile
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Stayed: October 2017
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Management response:Responded 2 weeks ago

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Reviewed 3 weeks ago via mobile
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Stayed: September 2017, traveled with friends
Thank Isaac C
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Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this reviewResponded 3 weeks ago
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Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd., Houston, TX 77056-5602
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Luxury Hotel in Houston
#112 Business Hotel in Houston
Price Range: $130 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Official Description (provided by the hotel):
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria District and offers the perfect setting for those who are seeking the ultimate in leisure, dining and entertainment. ... more   less 
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin

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