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“Excellent location, good hotel to stay”

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Westin Oaks Houston at the Galleria
Ranked #133 of 517 Hotels in Houston
Reviewed May 6, 2014

We stayed here because we wanted to stay at the Galleria area. The hotel is very nice, they have made an effort to update it, the rooms are really nice, the bathrooms and door knobs need a little update but overall we enjoyed our stay here. The late check-out on sundays is much appreciated

  • Stayed: April 2014, traveled with family
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Thank Nydia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this reviewResponded May 24, 2014

Dear Nydia B,

We sincerely appreciate your kind review of the Westin Oaks. We are thrilled to hear that you were able to enjoy and utilize the late check-out from our Westin Weekends promotion. We hope to be able to continue hosting and providing you and your family with a rejuvenating stay during any future travels to the Houston Galleria area.

Best wishes,
Jennifer Rincon

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303 - 309 of 752 reviews

Reviewed April 23, 2014

We stayed here for ten nights and this was our fourth time here, nice large room.
Fair amount of traffic noise but we just put ac on, parking is fine and it's great to be able to walk into the Galleria Mall. The location is excellent and the rooms are nice and clean.

  • Stayed: April 2014, traveled as a couple
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Thank Dennis1903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Analia C, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this reviewResponded April 26, 2014

Dear Dennis1903,

We appreciate taking the time in reviewing your recent stay at the Westin Oaks and thank you for your 5-star review. It delighted us that our location and heavenly Westin room assisted in providing you with an instinctive and memorable Westin Experience. It would be our privilege to host you in the future and look forward to attributing to many more memories.


With kindest regards,


Analia Croatto
Guest Relations Coordinator

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Reviewed April 21, 2014

Facilities were OK, plenty of space in our room. Easy to get to from the airport. since parking is shared with the Galleria it may take you some time to find a spot. You'll have to deal with some stairs before reaching the elevators that take you to the lobby / your room.

Tip: Try to arrive when the shops are closed.

Stayed: April 2014, traveled as a couple
Thank Laurens R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Analia C, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this reviewResponded April 24, 2014

Dear Laurens R,

Thank you for taking the time in reviewing your recent stay at the Westin Oaks. We value all guest feedback as it allows us a platform to provide better service. We are elated to know that you enjoyed our large heavenly Westin room. However, we regret to learn of the challenges you experienced with parking and how it negatively impacted your stay with us. We share our parking areas with one of the largest malls in the country and I certainly understand your frustrations with locating a parking spot. You may be interested to know that the Westin Galleria and Westin Oaks Houston both offer complimentary parking that is accessible 24 hours a day to our guests. We recommend the Blue Garage in front of Tiffany’s or Valet. There is also the Orange parking garage, a larger parking structure on McCue and West Alabama, which has direct access to the mall. We sincerely apologize if these options were not effectively communicated to you by our staff and that this caused a disruption in your stay.

We hope you will allow us the privilege of hosting you in the future so that we can provide you with the full Westin experience. If your travels should bring you back to the Galleria area, please do not hesitate in contacting me so that I may personally assist in proving you with a renewed impression of our hotel.

With kindest regards,

Analia Croatto
Guest Relations Coordinator

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Reviewed April 20, 2014

I love this hotel. It has a fantastic location and provides convenient access to a fabulous mall in Houston. My only complaint is they charge for printing and on top of that they charge $5.50 for every 10 minutes you use the computer while printing (even if you are not using the internet? - i.e. printing a file from a usb key). The charge ended up being $32.00 (for ~40 pages) which is a real irritant considering there are many comparable Starwood properties in Houston that don't feel the need to charge gold or platinum guests for printing at their business centers.

Great stay, marred slightly by the sticker shock on the lobby printer. Please consider letting gold and platinum business travelers print documents for free.

Room Tip: The sunlight pours into these spacious rooms in the morning. Really beautiful!
  • Stayed: April 2014, traveled solo
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1  Thank HotelDeeDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Analia C, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this reviewResponded April 24, 2014

Dear HotelDeeDee,

Thank you for your 4-star review of the Westin Oaks. We are elated that you enjoyed your recent stay with us. We are thrilled to know that our location provided you convenient access to the Galleria Mall. We strive in providing each of our guests with a personal and instinctive stay, and we are delighted that we were able to provide that for you. However, it is regretful to hear that you were dissatisfied with our Business Center. Unfortunately complimentary use of the Business Center is not a benefit of the Starwood Preferred Guest program .It is disappointing that this was not effectively communicated and that this impacted your experience. Please be assured that all of your comments and suggestions will be shared with our Director of Information Technology.

Again we apologize that your interaction with our Business Center impacted your stay at our hotel. If your travels should bring you back to the Galleria area, please do not hesitate in contacting me so that I may personally assist in proving you with a renewed impression of our hotel. If I can be of any further assistance please feel free to contact the hotel directly and ask for Analia Croatto.

With kindest regards,

Analia Croatto
Guest Relations Coordinator

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Reviewed April 18, 2014

I stayed at the hotel during a business trip and I was pleasantly surprised. The room was spacious and clean. Service from the start was very good. Loved the fact that for $5 dollars - total - I was able to get New Balance work-out gear (top, pants, shoes and socks). Not $5 dollars a day; but in total. So I didn't have to take up extra room in my suitcase for work-out gear. Awesome. Then the hotel cafe had fresh green goddess juice each morning. Yes, it was too expensive; but it was delicous and I enjoyed it both mornings of my stay after working out. The hotel is attached to the Galleria Mall which was pretty neat. The Mall is very nice and had some very high-end stores, so I just window shopped. Enjoyed my stay very much. Would consider staying here again; but do know that the hotel is not in the city centre.

  • Stayed: March 2014, traveled on business
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Thank KMD41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Analia C, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this reviewResponded April 24, 2014

Dear KMD41,

Thank you for taking the time to review your recent stay at the Westin Oaks. We are very appreciative for your 4-star review. We are thrilled to know that our staff and our large heavenly Westin room assisted you in providing with a memorable stay with us. It is exhilarating to hear that we were able to aid you with our Westin Gear Lending and that you enjoyed our fresh juice each morning after working out.

We are glad that our location was advantageous to your visit and hope to continue being able to provide you with a rejuvenating place to stay on any future visits to the Houston Galleria area.

With kindest regards,

Analia Croatto
Guest Relations Coordinator

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Reviewed April 15, 2014

There are two Westin properties at the Houston Galleria, which can be confusing. The Westin Oaks is conveniently located in the Galleria mall with good access to shops, restaurants, and nearby attractions. The rooms are a standard Westin experience, yet the rooms are much more spacious than other Westin properties I've stayed in. Request a room on the side of the hotel that doesn't not face busy Westheimer Rd to avoid issues with vehicle noises and freeway noises,

  • Stayed: April 2014, traveled on business
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Thank wanderlust678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Analia C, Guest Relations Manager at Westin Oaks Houston at the Galleria, responded to this reviewResponded April 18, 2014

Dear l0vebug,

We thank you for your four-star review at our Westin Oaks. We are thrilled to hear that our room and location assisted in providing you with an excellent stay with us. We hope to continue being able to provide you with a rejuvenating place to stay on any future visits to the Houston Galleria area.

With kindest regards,
Analia Croatto
Guest Relations Coordinator

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Reviewed April 7, 2014

We have been coming here for years and ALWAYS this hotel stands above the rest! Miquel was so nice and helpful at check- in and went above and beyond. Thanks also to Michael who was helpful and courteous and clearly wanted to make our stay the best! I am still amazed at the size of the rooms and all the little extras! Cheesecake Factory next door is a must!

  • Stayed: April 2014, traveled with family
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Thank Sherri1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Analia C, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this reviewResponded April 24, 2014

Dear Sherri1950,

Thank you for taking the time to review your recent stay. We are very appreciative for your five-star review at the Westin Oaks. It is exhilarating to hear that our staff assisted in providing you with a memorable stay with us. Thank you for your recognition to Miguel and Michael, we are lucky to have them on our team and will make sure your praises are shared throughout the hotel. We look forward to having the honor of hosting you in your future travel to the Houston Galleria area.

With kindest regards,

Analia Croatto
Guest Relations Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd., Houston, TX 77056-5602
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Luxury Hotel in Houston
#112 Business Hotel in Houston
Price Range: $132 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Official Description (provided by the hotel):
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria District and offers the perfect setting for those who are seeking the ultimate in leisure, dining and entertainment. ... more   less 
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin

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