We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Review of Westin Oaks, Houston, TX”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Westin Oaks Houston at the Galleria
Ranked #129 of 508 Hotels in Houston
Ballinger, Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Review of Westin Oaks, Houston, TX”
Reviewed April 21, 2013

I stayed here because that's where my company held their end of year meeting. They couldn't have picked a nicer place. The beds were very comfortable to the extent that I don't believe I even moved until it was time to get up. The rooms were exceptionally quiet. I didn't hear anyone on either side of me. The staff was friendly and accomodating. It took a little time to navigate the elevators, but once I did they were easy. Within walking distance, across the street or next door or in the Gallerina, to really good restaurants. The food that was provided by Westin Oaks for our breakfast and dinner meetings was very good. Not the quality you would normally expect to find from a hotel. I would stay here again and I would not feel embarrassed to recommend this establishment to anyone.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Soderwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review, May 1, 2013
Greetings Soderwall,

Thank you for taking the time to share your recent experience with us. We greatly appreciate your kind words regarding our staff, our location, and your experience with the meeting facilities. I will be sure that your commendations are passed along to these teams so that they can share in your comments. We are thrilled that you enjoyed your stay and we look forward to the opportunity to have you as our guest again in the future.

With kind regards,
Benjamin M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

732 reviews from our community

Traveler rating
    212
    255
    155
    67
    43
See reviews for
149
114
57
329
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
Reviewed April 20, 2013

From the minute I approached the property, property was clean the doorman attentive and helpful, the representative at the front desk was very knowledgeable and very eager to assist me in every way possible, the room was impeccable. And my overall experience was excellent

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeLeon19041020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review, April 28, 2013
Greetings DeLeon19041020,

Thank you for your recent five star review and for taking the time to share your experience. We greatly appreciate the kind words regarding our staff and our property. We work diligently to create a welcoming and rejuvenating atmosphere for our guests and we are thrilled that we delivered on this commitment. We invite you to be our guest again and look forward to the opportunity to have you as our guest in the future.

Thank you and be well,
Benjamin M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed April 20, 2013

After a very hard day, the Westin Oaks did a fabulous job of making me forget all of my stress. The valet was very courteous, check-in was a breeze, and I was amazed that we received an spectacular upgrade. Our stay was in celebration of my daughter's 13th birthday and we could not have asked for more. The suite was AMAZING! It reminded us of the celebrity suites that we see in movies. The beds were super comfortable. Everything was so clean. Everything is so convenient because the hotel is attached to the Galleria. Late dinner and early breakfast are just steps away! The Westin Oaks made my weekend! I cannot wait to return (without the kids :) )

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danne1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review, April 24, 2013
Greetings Danne1999,

Thank you kindly for the recent five star rating on Tripadvisor.com. We are thrilled to hear that you enjoyed your stay. Thank you for the kind words regarding our staff and accommodations! It is rewarding to hear that we aided in creating a happy celebration for you and your family, and it was our pleasure and honor to be a part of this memory. We look forward to having you as our guest again soon.

With warm regards,
Benjamin M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
Reviewed April 20, 2013

I stayed at this hotel in March 2013 for 9 nights. Was there on a business visit so did not spend too much time in the room. The employees are very friendly and helpful. The rooms are fairly large and clean. The bathroom however needs to a renovation. Very outdated and old style- clean however. The shower was fantastic- 2 showerheads with soft powerful jets. The toileteries too can be improved- Tea tree oil soaps were quite smelly really and not appealing at all.

I do like their breakfast fruit plate with banana walnut bread and greek honey yogurt.

The conceirge did not give us the right directions or maybe my colleague did not follow them well. Eitherways, we spent a large part of the saturday afternoon lost and walking away from the waterwall :( Did not see it even after 10 days in Houston :(

The best part of this hotel is the Galleria. It is connected to one of the biggest malls in America. There are tons of food options availble. So, we pretty much ate a different cuisine every night.

Do try the Cheescake Factory, Oceannaire, La Madelaine, Rainforest Cafe etc.etc. You will not be disappointed!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunflower080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review, April 28, 2013
Dear Sunflower080,

Thank you for your recent comments regarding your stay at the Westin Oaks Houston. We appreciate the kind words concerning our staff, location, and the size and cleanliness of your guest room. We are also pleased that you found the Heavenly Showers to be to your satisfaction. We strive to create a restful and serene atmosphere and we are pleased that we fulfilled this commitment during your stay.

It is unfortunate that you did not get to experience all of the sights and destinations you were attempting to visit. We hope to have you as our guests again in the future and if we can be of any assistance with future travels to the Houston Galleria area, please feel free to contact us at wecare@westin.com. It would be our privilege to provide you with a renewed impression of our property and surrounding area.

With kind regards,
Benjamin M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
Reviewed April 19, 2013

I recently stayed at the Wetin Oaks and was pleased with the quality of the hotel and the Service levels. It is a recently renovated Westin hotel with large rooms, I found the employees to be knowledgeable and pleasant. I also enjoyed the connection to the Galleria Mall to do some shopping during my free time. All in all a pleasant experience, I will visit again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 4, 2013

I have stayed at this property several times. Each time my experience is different, but each time the service excellent and rooms are nice.

I often have to stay in the Galleria area and have tried many hotels. This is one of the preferred hotels for my company and I prefer it to the other Westin on the south side of the Galleria Mall (yes, there are two different Westins that are part of the Mall). To me of the two this Westin seems a little more modern and the parking, if you want to self-park, is slightly more convenient.

The last time I was there they had an event at the pool area and I happened to have a room overlooking the pool. It was incredibly noisy but fortunately ended around 10 pm.

If you are planning to self park, the parking situation is challenging and frustrating (especially during peak shopping times). It took me a few trips before I figured out the best way to find a parking space convenient to the hotel.

The elevator seems odd to me; to call the elevator you have to put in which floor you are headed to and the lobby is not on "1" (which confuses many people).

The rooms are typical Westin rooms and there are rooms available with a treadmill in the room (I got one of those on one trip).

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TarheelTraveler9198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review, April 10, 2013
Dear TarheelTraveler9198,

I am pleased to hear that you enjoyed your stay and on behalf of our staff, thank you for your continued loyalty to the Westin Oaks Houston. We appreciate the kind words regarding our service and the guest rooms. The disruptions from the event at the pool are an exception to the normal atmosphere of the hotel and we do hope they did not create a negative impact during your stay. In regard to the parking, our guests are always welcome to take advantage of our complimentary parking, and if you are ever in need of directions, our valet staff is more than happy to direct you to the entrance. We again thank you for your feedback and sharing your experience on Tripadvisor. We look forward to your next visit to the Westin Oaks and your next visit to Houston.

Regards,

Benjamin M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NORTH YORK
Level Contributor
4 reviews
4 hotel reviews
Reviewed April 3, 2013

I stayed at the Westin Oaks Houston at the Galleria for a business trip in October 2012, and this truly was an amazing experience.

First of all, the hotel was exactly as depicted on the web site. The amenties were superb and the service impeccable. I like to work out when I travel and this hotel offered me not one, but two well equipped, clean and spacious gyms. The hotel is conveniently located (attached to) Houston's famous Galleria Mall which provided a great diversion with shops like Prada, Armani, Saks 5th Avenue and Neiman Marcus to name a few. There are restaurants close by and the people in Houston were extremely friendly.

Room Tip: All of the rooms were execellently appointed. I had a room next to the elevators and was not disturb...
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danito46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review, April 10, 2013
Greetings Danito46,

Thank you kindly for your recent four star rating on Tripadvisor.com. We were privileged to have you as our guest and we certainly appreciate the kind words regarding our hotel. Our location in Houston affords many options to our guests and it is wonderful that you found them all so convenient. We look forward to your next visit to Houston and our next opportunity to have you as our guest.

With kind regards,
Benjamin M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Houston hotels
Great Uptown
Westin Galleria Houston Hotel
Great Uptown
Sheraton Suites Houston Near The Galleria
Great Uptown
JW Marriott Houston
JW Marriott Houston
#31 of 508 in Houston
847 reviews
Show Prices
Show Prices
Show Prices
Great Uptown
Hyatt Regency Houston/Galleria
Great Uptown
Hyatt Place Houston/Galleria
Great Uptown
Hilton Houston Post Oak by the Galleria
Show Prices
Show Prices
Show Prices

Been to Westin Oaks Houston at the Galleria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Westin Oaks Houston at the Galleria

Property: Westin Oaks Houston at the Galleria
Address: 5011 Westheimer Rd., Houston, TX 77056-5602
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Luxury Hotel in Houston
#112 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Official Description (provided by the hotel):
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria District and offers the perfect setting for those who are seeking the ultimate in leisure, dining and entertainment. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Starwood, Hotels.com, Travelocity, Hotwire, Cheap Tickets, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your Westin Oaks Houston at the Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing