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“One glaring fault”

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Hilton Houston Westchase
Ranked #70 of 504 Hotels in Houston
Certificate of Excellence
Calgary, Canada
Level Contributor
698 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
“One glaring fault”
2 of 5 bubbles Reviewed April 12, 2013

Check in friendly and helpful, nice free apples on the counter and water in the room.

Room - quite nicely renovated, absolutely fantastic bed and nice linens. Bathroom ok with good toiletries and good shower.

Meeting space - really very good with excellent breakfast and lunches with great selections of fruit and interesting stuff and abundant water, sodas and ice.

With all this it really sounds like a 5 star review yet isnt because of one appauling fault that meant I would never return, noise insulation or lack of it - doors to corridor, ceiling and room to room, I was woken up countless times by other guests getting ice, talking on the phone or just doing general stuff - dont stay here if you're a light sleeper, in fact dont stay here if you like a good night's sleep

Rob

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OmanRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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704 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
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English first
Virginia Beach, Virginia
2 reviews
5 of 5 bubbles Reviewed April 5, 2013

Restaurant service a little slower than expected. Hotel staff very helpful. Outside of peak shower times (early morning or late evening) the hot water took 8-10 minutes to get to a temperature where you could shower. Stayed at hotel for business, 11 nights.

Room Tip: Request a room away from main road. Main road is kind of noisy at night. You could hear a lot of tru...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twokayaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock Arkansas
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

I am always pleased to write a review when I have a positive guest services experience. The Hilton Westchase has one of the best front-in service personnel I have seen in a long time. Facility is clean, beds are comfortable, fantastic restaurant.....but here's what made my stay. I went to take a shower around noon. There was no hot water. I'm not crazy about cold showers, but I made it through. As I was leaving for lunch, I stopped by the front desk to let them know about the hot water. They were extremely apologetic and before I knew I had a printed letter with a $75 credit for dinner at their great restaurant. I wasn't expecting it and I told them that it wasn't necessary, but they insisted. That, my friends, is great customer relations. Kudos to the staff and Hilton. They rarely fail to impress.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greg2263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heraklion, Greece
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed March 25, 2013

Excellent service and this hotel. Hot breakfast not to be recommended, particularly the sausages and the bacon which where cooked to destruction. Coffee somedays okay other days terrible. Staff excellent. Reception staff excellent. Rooms very nice but television receptrion indifferent. Would recommend this hotel for a stay. Will return next time I am in Hoiuston

Room Tip: family room - excellent
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barrie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
4 of 5 bubbles Reviewed March 16, 2013

I stayed at the Hilton Houston Westchase for three days last week. The service was excellent at the front desk. Every time my co-worker and I walked through we were greeted graciously. The rooms were a good size and clean. I thought the a/c was a little noisy but soon it just blended in. I loved the shower as it was larger than most hotels. It was easily accessible from the interstate and we were able to map out our appointments quite easily. I'll definitely stay there again!!!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NOLA_Girl1106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ca
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 11, 2013

GREAT LOCATION! Everything is located on this street - restaurants, grocery stores, shopping strips. The Galleria Mall is about a 15 minute drive down the street. The hotel is clean and well appointed. We had a diamond room with two queen beds which was larger than the regular rooms. The way the building is structured each side of the building has windows that point out from the structure forming a point/diamond. So that creates extra space in each room. The customer service was great and friendly.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tip70ton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durango, Colorado
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed March 5, 2013 via mobile

Was this really a Hilton? I paid $270/night here. I should have stayed at a Holiday Inn at $55/night. The bath drain is disgusting, which barely covered the filth that was contained below. Also, the garbage truck decided that it would be appropriate to empty the dumpster early in the morning just below my hotel room. Very inappropriate. Sorry, Hilton Westchase. Your hospitable attitude won't overcome the quality and lack of value of your accommodations. This place sucks. I'll stay at the Doubletree or Embassy Suites next time.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mpingle2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Houston Westchase

Property: Hilton Houston Westchase
Address: 9999 Westheimer Rd, Houston, TX 77042-3802
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Romantic Hotel in Houston
#66 Family Hotel in Houston
#83 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Houston Westchase 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Located in the stylish Westchase district just off Sam Houston Tollway, this Houston hotel is located 30 minutes from both major airports, Hobby (HOU) and George Bush (IAH). We're ideal for business travelers and guests of ABB, Halliburton, SAP, Phillips 66, etc. We offer panoramic views of the city from the floor-to-ceiling windows of your guest room, spacious suite or executive level upgrade. Our hill country-inspired steakhouse, Rio Ranch, is located on the property and boasts mesquite wood-grilled steaks and Texas cuisine, perfect for a special occasion, business dinner or private party. ... more   less 
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Also Known As:
Hilton Houston Westchase Hotel Houston
Hilton Hotel Houston
Houston Hilton

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