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SureStay Plus By Best Western Hotel Houston Medical Center
Ranked #158 of 516 Hotels in Houston
The Hill Country, Texas
Level 4 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Just right”
Reviewed November 16, 2012

I stayed here for four nights while attending the International Quilt Festival at the George R. Brown Convention Center downtown. The room was very comfortable, exceptionally comfortable bed, clean, quiet, easy check-in and checkout, and very nice staff. I enjoyed the fridge and microwave in the room and was able to stock up on groceries at a nearby Kroger so could pack a lunch every day and have dinner in my room--much healthier than relying on restaurants. The bathroom is a bit small with very little counter space, but there is another counter and mirror right outside the bathroom. The desk and chair were also very nice. A nice breakfast is provided with a variety of hot and cold items. The location made the drive to and from the convention center exceptionally easy. The free parking was a great bonus. My only complaint is the door to the hotel faces a fire lane and the parking is on the opposite side. There is no easy and legal way to load and unload luggage with this arrangement. For the comfort, price, and location--I will be back next year!

Room Tip: I was on the top floor so it was very quiet.
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  • Stayed October 2012, traveled solo
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Helpful?
Thank Shmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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656 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Las Vegas, Nevada
1 review
Reviewed November 14, 2012

Hotel couldnt be any better! Matthew who checked me was very professional. The other employee which had a weird hat on that day, did not know how to talk to us while we were having issues with the room. She made us feel like its not her fault that I am sick. She transfer me to a Supervisor, which took care of the situation, right away. I did not get her name, but her and Matthew made our stay perfect .Breakfast was not good, They do need to add more food to the "Hot Breakfast Deluxe" the breakfast host was no where to be found, but when we were walking towards the back parking lot..she was had a rolling basket full of dirty laundry. I wonder if she knew that people where looking for her in the breakfast room. The lady who cleaned our room, was very fast and very polite. I will come back and stay here, due to staff that help us out, not everyone was professional, but sure did made my stay descent. Hint to management: front desk agents need a little bite more training, in customer service. Matthew and the Supervisor ....were the professional, and they know how to go the extra mile and the girl that checked us out was very polite .... but the other girl with the hat on, will make everyone look bad because the way she acts with the guest.She has no respect for others going to the medical center.. Thanks.

  • Stayed November 2012, traveled with family
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Helpful?
Thank charles j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
1 review
Reviewed November 13, 2012

The hotel is a great place to stay in, if your going to any of the hospitals in Houston. I checked in about 8:30 pm, the lady who checked me in was very professional and very very polite (she was wearing glasses). The other girl was trying to study and reading out loud while the girl ( which had glasses) was trying to over talk her, when she was explaining where to park . I had asked about getting to the airport, my mom was flying in, and the other girl was insisting to take a town car that she recommended and she kept on insisting, for us to take it. when I came down the second time to see if the other girl (with glasses) had more information in a better transportation. She told me that my mom can take a airport shuttle. Which by the way, that fitted our budget. Our stay was very pleasant, I just did not feel comfortable in how the other girl was acting, that is not professional. Rachael was very polite and help us get the shuttle. This stay would of been better, every one was in the same page.

Room Tip: The parking is very awkward, but when you check in they will give you more information .
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  • Stayed November 2012, traveled with family
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Helpful?
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garfield, Arkansas
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 21, 2012

We stayed here while a relative was having open heart surgery at TX Childrens' Hospital. Seemed expensive to us since it was on the list from hospital of places that had "special prices" for patient's families. It was cleaned and breakfast decent. Within walking distance of the hospital. It could be expensive if a family had to stay for a long period of time.

  • Stayed October 2012, traveled with family
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Helpful?
1 Thank nancuj85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 5 Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 19, 2012

We were visiting Rice Univ. and this hotel location worked great for us. The hotel is pretty quiet and the rooms are clean with comfortable beds. We left the fan on to drown out any street noise. The location is in proximity to multiple hospitals too. There are some fast food and casual restaurants near-by plus a CVS. Parking is a little awkward but once you have a hotel key you can enter the hotel from the back side of the building. Breakfast was a little weak but overall our stay was absolutely fine.

  • Stayed October 2012, traveled with family
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Helpful?
1 Thank CindyW2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conroe, TX
Level 6 Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 13, 2012 via mobile

Room smelled musty and pillows are crumbly foam. Bed was comfortable. Ask for a room with a small number as the elevator at the back close to the parking lot is "elevator is temporally out of service" at night. Ask for a floor the ice machine is working. Not very accomidating for guests spending hours at the Med Center. It's cheap and breakfast is good. Never saw the shuttle? Sping for Residence Inn just a bit further.

  • Stayed October 2012
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Helpful?
Thank ftloos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Center, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 26, 2012

We had a very nice stay on 9/17-19/12. The rooms,staff,breakfast were very nice and clean. We were able to walk to the doctors office and Methodist Hospital.
We had only two small complaints, the indoor pool was cold and the hotel really needs
better parking or atleast a way to come in instead of walking around to the front.
Will be staying again when we come to the Medical Center area.

Room Tip: Beds are wonderful and just a really nice place to stay.
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  • Stayed September 2012, traveled with family
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Helpful?
1 Thank Kimberly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SureStay Plus By Best Western Hotel Houston Medical Center

Property: SureStay Plus By Best Western Hotel Houston Medical Center
Address: 6700 South Main Street, Houston, TX 77030 (Formerly Best Western Plaza Hotel & Suites At Medical Center)
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#73 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Number of rooms: 125
Reservation Options:
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Also Known As:
Best Western Plaza Hotel And Suites At Medical Center Houston
Houston Medical Center Hotel
Best Western Houston
Houston Best Western

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