Starting to doubt the westin brand as this is the 2nd mediocre westin i have been to recently. Absolutely terrible service level. The toilet ran for 3 days in our room (and we did call to get it fixed, to no avail). The pool is centered in the middle of a concrete deck with literally 5 lounge chairs (yes five)....... I expected more maybe that is why I am irritated. This is a solid 3.5 star hotel and no better. Lastly, they have a Escalade which they use to run people around locally and so we were offered a ride to dinner and was told the ride usually was $15 for cab fare so I paid the gentleman $15. On a "real" cab ride found out it was $6-7 max. Only good thing was proximity to the mall and I am not sure that is a plus.
- Official Description (provided by the hotel):
- Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center, it is the only place to stay for ultimate leisure, dining and entertainment. ... more less
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- Also Known As:
- Westin Houston
- Houston Westin