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“Mediocre Westin”

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Westin Galleria Houston Hotel
Ranked #122 of 507 Hotels in Houston
Seattle
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Mediocre Westin”
Reviewed April 26, 2010

Starting to doubt the westin brand as this is the 2nd mediocre westin i have been to recently. Absolutely terrible service level. The toilet ran for 3 days in our room (and we did call to get it fixed, to no avail). The pool is centered in the middle of a concrete deck with literally 5 lounge chairs (yes five)....... I expected more maybe that is why I am irritated. This is a solid 3.5 star hotel and no better. Lastly, they have a Escalade which they use to run people around locally and so we were offered a ride to dinner and was told the ride usually was $15 for cab fare so I paid the gentleman $15. On a "real" cab ride found out it was $6-7 max. Only good thing was proximity to the mall and I am not sure that is a plus.

Stayed April 2010, traveled on business
Helpful?
Thank Bufind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westin_oaks, Guest Relations Manager at Westin Galleria Houston Hotel, responded to this review, May 25, 2010
Dear Bufind,

We are sincerely sorry your experience in our hotel was not as pleasant as it should have been. The level of service you received on this occasion is unacceptable and we empathize with you. There is absolutely no reason as too why the toilet was never fixed during the duration of your stay with us, and sincerely regret your calls went unanswered by our staff. We understand your views regarding our outdoor pool and we understand you expect more, especially in a hotel of our caliber. Please know that this experience is not the standard, but an exception. Thank you for taking the time to provide us with feedback, and we truly regret the experience you had with us was not typical of a Westin. If, you would like to give us another opportunity to make a better impression please send me an email to Galle@westin.com.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Oakland, California
2 reviews
Reviewed April 19, 2010

I traveled with friends on short notice and managed a terrific room during a friend's wedding weekend. The staff was terrific and accommodated our every need. The hotel is centrally located with easy access to all you need in the way of shopping and dining. Terrific!

  • Stayed March 2008, traveled with friends
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Helpful?
Thank rainbowwig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westin_oaks, Guest Relations Manager at Westin Galleria Houston Hotel, responded to this review, May 25, 2010
Dear Rainbowwig,

We are thrilled to know you and your friends had a pleasant experience while in our hotel. At Westin, our staff aims to consistently deliver the highest quality of service and we are very pleased to know our staff was terrific and accommodated your every need. The location of our hotel is undoubtedly the best in the city with being attached to the fourth largest mall in the United States and we are delighted our location was very accommodating for you. Thank you for taking the time to communicate your thoughts regarding your experience in our hotel, and we are truly pleased in knowing you had a pleasant experience while being our guest.
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Houston
1 review
Reviewed April 18, 2010

We have stayed many times at the Westin Galleria. Sometimes for a night get away from the Kiddos or for a special birthday weekend. The rooms are extremely comfortable. I keep on telling myself to buy the heavenly bedding and pillows for home. I always look forward to the comfort of the Heavenly bedding when I stay at any Westin. The staff is exceptionally nice at the Westin Galleria. It is our home away from home and will return for years to come. Thanks Westin Galleria for taking such good care of us each time were are there.

  • Stayed August 2009, traveled as a couple
    • Value
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Helpful?
Thank Vargajo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westin_oaks, Guest Relations Manager at Westin Galleria Houston Hotel, responded to this review, May 25, 2010
Dear Vargajo,

At Westin, we take pride in delivering the heavenly bed line and products to our guests and we are thrilled to hear the comfort of our heavenly bed, bedding and pillows have made your stay serene and tranquil while rejuvenating. Our staff is very consistent in delivering the best customer service anyone has to offer, and we are pleased they continuously deliver on our promise. We are delighted in knowing your stays in our hotel have been positively consistent and we are truly humbled to know you will continue to stay with us for years to come.
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kingwood
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 17, 2010

What a great place to spend the weekend, felt like we were on vacation. Great location so much to offer as far as entertainment and shopping.
Room was great and the Heavenly Beds are Heavenly.

  • Stayed October 2009, traveled as a couple
    • Value
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Helpful?
Thank annieKingwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westin_oaks, Guest Relations Manager at Westin Galleria Houston Hotel, responded to this review, May 25, 2010
Dear Anniekingwood,

The Westin Galleria hotel has just recently completely a ten million dollar transformation and along with being attached to a prestigious mall, we are glad you had the opportunity to experience our new hotel. We are delighted to know our new rooms were great and we are extremely delighted you were very satisfied with our heavenly bed. Thank you for providing us with such nice feedback, we truly appreciate you taking the time to post a review regarding your stay with us.
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Abilene, Texas
1 review
Reviewed April 16, 2010

I attended a conference previously in the Westin Oaks and stayed in the Galleria. It was the best conference hotel because it met all of my needs in a single location. I hate Houston traffic and the location of the Westin Galleria was so easy to locate and I felt safe in the area walking around and shopping. The parking had excellent lighting and appeared so much safer than some of the dark outdoor parking I have been forced to use over the years. I have enjoyed the hotel a few times in the last few years. I rarely travel to Houston. Finding the Westin Galleria has eliminated the need for searching for a safe, clean and centrally located hotel. All the amenities are beyond normal expectations. The "Heavenly Bed" is just that...the bath and toiletries make you feel special in that the robe, towels, provided toiletries and shower are all a bit better than you expect. There is a plentiful choice of restaurants and the entrance to the mall provides many options while taking in the shopping! The Daily Grill was a great option with no wait, a relaxed atmosphere and a unique menu. The trout was fantastic. The shopping at and around the mall is exceptional with so many options and quality stores. Although i am not a typical Gucci, Jimmy Choo, Tiffany's or Valentino customer, it was great to look while shopping at my normal choices.Macy's, Nordstrom, Starbucks, La Madeline, Borders, Bakers, so many great shops are located in one spot. The athletic club is great for your workout and numerous salons offer a little "me" time. There are several stores across the street from the mall on the Westin Oaks side. Their conference facilities are also above normal expection. I hope we will utilize the Westin Galleria for future conferences. My stays for family and couple time have also been enjoyable. Room service was great and the large flat screen in the room was nice for tv time. The Westin Galleria has always been a great choice with such a PERFECT location and a relaxing night's sleep. Their new renovations will definately push them into the top hotel in Houston for quality, safety, convenient central location, and SHOPPING.

  • Stayed April 2010, traveled on business
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Helpful?
Thank txrunner2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviewed April 9, 2010

Having stayed twice in three weeks, the renovation is stylish and contemporary and the staff went out of their way to make us feel welcome. The rooms are all a good size, beds and pillows great and the location is fabulous.

  • Stayed April 2010, traveled with family
    • Value
    • Location
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Helpful?
Thank jetjackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westin_oaks, Guest Relations Manager at Westin Galleria Houston Hotel, responded to this review, May 28, 2010
Dear Jetjackson,

We are thrilled to know you had a pleasant experience in our newly transformed Westin Galleria Hotel. Our staff is very consistent in delivering world class service and we are exhilarated to know you experienced this first hand while being a guest in our hotel. With big comfortable rooms and a prestigious location, our newly transformed hotel is truly something to experience and escape to. Thank you for taking time to provide us with kind words, and we are glad the drastic changes our hotel has undergone are being noticed.
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Corpus Christi, TX
Level Contributor
3 reviews
Reviewed April 2, 2010

I stayed at the Westin Galleria in Houston for a Texas distance learning conference during March 2010. Mine was an enjoyable and satisfying stay. As one of the participants in the conference, my experience was excellent in every way--the tastefully-done rooms, the service, the food (The conference food was some of the best I've ever had, and the service was top-notch!)--the whole package. It was a good location for a conference. And we had a lot of technology going--several of the meeting rooms were set up for "hands-on" computer use. The conference room rate was also very attractive and cost effective given all the amenities. For those interested in shopping, the location is ideal as it is in the middle of the Galleria--a huge shopping playground. Wonderful visit!
Denise in Corpus Christi

  • Stayed March 2010, traveled on business
    • Value
    • Location
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Helpful?
Thank Dennie_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Galleria Houston Hotel

Property: Westin Galleria Houston Hotel
Address: 5060 W. Alabama St., Houston, TX 77056-5801
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Luxury Hotel in Houston
#125 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 469
Official Description (provided by the hotel):
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center, it is the only place to stay for ultimate leisure, dining and entertainment. ... more   less 
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Also Known As:
Westin Houston
Houston Westin

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