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“max3515”

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Westin Galleria Houston Hotel
Ranked #114 of 511 Hotels in Houston
Buffalo, New York, United States
Level 1 Contributor
4 reviews
“max3515”
Reviewed October 1, 2013

An wonderful experience although rooms could use updating. Service was excellent and staff was quite helpful. The Galleria mall is a wonderful place to shop have all the best stores. Corridors are very cold I used a shawl when I left the room. The restaurant next to the hotel was OK , not a place I would dine if other choices were near by. As I was in Houston for conferance my time was limited as to how far I could go, and the food court was not an option.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Max3515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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959 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
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  • Arabic first
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English first
Arlington, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2013

The hotel overall is pretty nice with nice facilities and good customer service. However, the hotel corridors and halls are kept at a ridiculously cold temperature, even for a city with Houston's climate. The cold is so bad we could faintly see our breaths in the hallways. Time after time, I would run into people in hallways and the elevators who were stunned by the frigid hotel temperature. I complained about the cold to the front desk, but nothing ultimately was done.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NoVATarheel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Level 5 Contributor
69 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 22, 2013

I was in Houston for a conference. The hotel is attached to the Galleria mall which could easily be described as a mall on steroids. In addition to numerous stores the mall has an ice skating rink and you can rent skates. I did not dine at the hotel restaurant. The room was comfortable, with large oversized beds and WiFi access. The AC was a bit temperamental and the hallway was cooler than my room. The engineer came up to look but could not figure out despite the thermostat set to a cooler temperature, the room was a little warm. Attentive desk and concierge who were friendly and very helpful.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank plm54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 20, 2013

An excellent all around stay.
Valet helpful on a very busy day. Front desk and concierge very courteous. Quality of finishes was nice. Best part was the comfortable bed linens. Best I've ever felt. Everything in the room worked as intended.

Definitely the place to stay for shopping at the Galleria. Don't have to even go outside.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim8018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anita J, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, September 23, 2013
Greetings Jim8018,

We appreciate your very kind words regarding the level of service you received from our staff. We are always delighted to learn how we make such an impact on our guests and thrilled you thoroughly enjoyed your stay with us. We hope your travels bring you back to our area so we have another opportunity to have you as our guest!

With Kind Regards,

Anita Jain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 20, 2013

I thouroghly enjoyed my stay and would recommend this hotel to anyone interested staying in the area. Very clean, modern rooms with excellent staff to accommodate your every need. I enjoyed having everything I wanted to do so close, didn't have to drive anywhere. Definitely the only hotel I plan on staying at in the Houston area.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bckate08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 16, 2013

After 4 days, of 2 movies that had refunded, 1 previous engineer from hotel,
Jose--fixed the problem faster than a Nascar pit crew---brought the part with him,
in & out in less than 12 mins--City Grill Restaurant--solid breakfast menu, speedy
takeout in the morning---

Stayed September 2013, traveled on business
Helpful?
1 Thank 374bhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 15, 2013

During my business trip this hotel with its position inside to Galleria Mall
Room very large and excellent outdoor swimming pool.
Most comfortable bed and a lot of quite in the room.
Excellent service and transport dedicated to Aramco

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DAVE77BA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Galleria Houston Hotel

Property: Westin Galleria Houston Hotel
Address: 5060 W. Alabama St., Houston, TX 77056-5801
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Luxury Hotel in Houston
#125 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 469
Official Description (provided by the hotel):
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center, it is the only place to stay for ultimate leisure, dining and entertainment. ... more   less 
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Also Known As:
Westin Houston
Houston Westin

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