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“Wonderful hotel, great amenities and location”

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Westin Galleria Houston Hotel
Ranked #121 of 507 Hotels in Houston
Phoenix, AZ
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Wonderful hotel, great amenities and location”
Reviewed April 29, 2013

The hotel was very enjoyable. This was a business trip but due to location and other amentities it was also relaxing and invigorating.
The workout area is very well organized and the fruit in the am is a bonus.
Rooms are quiet, (mine was right by the elevator and I heard nothing) and very comfortable.
Worth the price and location into the mall was so convenient!!!

Room Tip: All rooms were fine. Don't need to worry about location, they are quiet and very comfortable.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lathrops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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954 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
El Campo, Texas
2 reviews
Reviewed April 29, 2013

Our stay at the Westin Galleria in Houston was wonderful! Our check-in was handled efficiently and by very friendly people! The valet drivers and bellboy were great, too! The room was spacious and very nice!

Room Tip: We were on the 10th floor and had a great view of the Galleria.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
1 review
Reviewed April 27, 2013

Was in Houston on business. Hotel and service was great! Great location, great price. connected to the mall, but you would never know it. Had a treadmill and workout equipment in my room (dumbells) in my room! Front desk and conceriege were very helpful. Would stay again.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cjmnp2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clara, California
Level Contributor
391 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed April 26, 2013

Recently held an event at this hotel. While it is located right in the Galleria Mall and, therefore, in a good neighborhood, the property is tired and in need of a facelift. They recently went 'green' so the dreary hallways are even more so now with the flourescent lighting everywhere.The catering and events staff was not as responisve as one needs when putting on an event.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alice W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, April 30, 2013
Dear Schm00py,

We appreciate you taking time to provide us with insight on your recent stay and even at the Westin Galleria. We value all guest feedback as it allows us a platform to provide better service. We regret and apologize for the lack of responsiveness from our Sales & Catering Team. Please be assured that I have sent these comments to the corresponding party. We hope you will allow us the privilege of mending your impressions of hotel and invite you back. If there is anything I can ever assist you with in future stays, please do not hesitate in contacting me.

Best Regards,
Jennifer Rincon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mexico
1 review
Reviewed April 22, 2013

we had a wonderfull stay in houston at the westin galleria, the consierge got a electric car for my father who has problems of mobility, with this he could go to all the stores in the galleia and help us a lot in our stay
We e mail them in advance and at our arrival the electric car was ready for us

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacotali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, April 30, 2013
Dear Jacotali,

Thank you for taking the time to review your recent stay at the Westin Galleria. We are very appreciative for your 4-star review. It is exhilarating to hear that our concierge was able to accommodate your needs for an electric car. We strive in providing a personal and instinctive service to each of our guests and we are pleased to have fulfilled our commitment to you. We look forward to many more memories made here at the Westin Galleria!

Best Wishes,
Jennifer Rincon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio, United States
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 20, 2013

Houston can be a bit confusing, with 2 Westin hotels a short distance from each other. Both are connected to the Galleria, but there again, confusion reigns. If you are not a native, plan to ask for directions often. Hotel is nice, rooms are quiet, well-insulated and the corridors are short so no room s too far from the elevators, and even those close to the elevator are sound-proofed, The set up is a bit unusual for business meeting since the conference center requires that you walk out of the hotel, across the Galleria to the ballroom side.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaryAnneM1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, April 30, 2013
Dear MaryAnneM1007,

We thank you for your kind 4-star review of the Westin Galleria. We regret that there was confusion between the two hotels and hope that our staff was able to assist in directing you. We do offer many meeting rooms with the Ballroom being one of our largest venues just across the hall from our entrance inside of the mall. It gives us great pleasure that you enjoyed your accommodations with us and hope to have the privilege of hosting you again should your travels bring you back to the Houston Galleria area.

Best wishes,
Jennifer Rincon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Folsom Louisiana
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 19, 2013

This location was so convenient. My family of 5 was there at a convention and there was something to do for all of us. My family enjoyed the pool, actually very quiet for this time of year meaning we were the only ones out there besides one other family. This was my second stay here and I will stay again. I caught so many sales, items for a few dollars that was normally $40+.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DMing0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, April 30, 2013
Dear DMingo,

Thank you for your 5-star rating of the Westin Galleria. We are elated to hear that your family was able to enjoy our pool area and that our convenient location assisted in providing you an exhilarating visit with us. It thrills us to hear that everyone in your family was able to enjoy their time with us while also attending a convention. We hope to continue being able to provide you with instinctive memories!

Best regards,
Jennifer Rincon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Galleria Houston Hotel

Property: Westin Galleria Houston Hotel
Address: 5060 W. Alabama St., Houston, TX 77056-5801
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Luxury Hotel in Houston
#125 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 469
Official Description (provided by the hotel):
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center, it is the only place to stay for ultimate leisure, dining and entertainment. ... more   less 
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Also Known As:
Westin Houston
Houston Westin

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