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“Excellent hotel for parties!”

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Westin Galleria Houston Hotel
Ranked #108 of 517 Hotels in Houston
Reviewed April 8, 2013

This hotel could not be in a better location, inside the Houston Galleria mall. There are several restaurants nearby and free parking. The rooms are also well appointed. Staff was also very welcoming. Will definitely stay here during my next visit to Houston

  • Stayed: April 2013, traveled solo
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Thank princzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this reviewResponded April 15, 2013

Dear Princzz,

We are thrilled you enjoyed your last stay at the Westin Galleria. It delights us that our location assisted in providing you with an instinctive and memorable Westin Experience. It would be our privilege to host you in the future and look forward to attributing to many more memories.

Best regards,

Jennifer Rincon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed April 2, 2013 via mobile

This hotel could not be in a better location, inside the Houston Galleria mall. There are several restaurants nearby and free parking. The rooms are also well appointed. Staff was also very welcoming. Will definitely stay here during my next visit to Houston.

  • Stayed: March 2013
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Thank TravelGrl727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this reviewResponded April 11, 2013

Dear TravelGrl727,

Thank you for your four- star rating of the Westin Galleria. We are thrilled to hear that our staff and location assisted in providing you an exhilarating stay! We look forward to having the privilege of providing you with a rejuvenating atmosphere to unwind in the near future.

Best Regards,
Jennifer Rincon

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Reviewed March 30, 2013

We arrived at the hotel after a 10 hour flight and heavy traffic from airport looking forward to relaxing...when we tried to check in we were informed that they could not find our booking even though we had the printed voucher! After standing waiting for 30 minutes whilst they put the booking in the system we were eventually given a room. The rooms are spacious, comfortable and clean and after the initial problems at check in, we found the staff to be very helpful. The galleria is right on the doorstep with fantastic shops and restaurants to keep you happy...even an ice rink! I would recommend this hotel however would advise contacting them prior to arrival to confirm your booking.

Room Tip: Ask for a room away from the elevators as they are quite noisy...also rooms higher up have less traf...
  • Stayed: March 2013, traveled as a couple
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Thank Jan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2013

What a super nice hotel. Perfect location for shopping and dining. My room was huge and the bathroom was enormous. Beds were very comfortable and our view was nice. Our shopping weekend was made perfect with easy access to the Galleria. Will definitely stay here again.

  • Stayed: March 2013, traveled with friends
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Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

I'm from Houston, but I booked this room for a mother-daughter weekend. We chose the because it is connected to the Galleria, so we never had to get in the car and drive anywhere to shop. The hotel is very nice, very large rooms. The breakfast room service was OUTRAGEOUSLY expenisive though!!

  • Stayed: February 2013, traveled with family
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Thank Scarlet4Houston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this reviewResponded March 30, 2013

Dear Scarlet4Houston,

Thank you for sharing your experience with us and we certainly appreciate the five star rating on Tripadvisor.com. We are thrilled that you enjoyed your mother-daughter weekend and we are happy that you found our location conducive to your needs. We apologize that you found the room service pricing to be below your expectations and we will ensure that this feedback is passed along to the appropriate department. We strive to accurately communicate the pricing of all Room Service items through the in-room dining menu and apologize if this was not your impression.

Again, we are thrilled you enjoy your stay and look forward to your next venture to the Houston Galleria Mall and the opportunity to have you and your family as our guest again. Please feel free to contact me at WECARE@WESTIN.COm if we can assist with any travel arrangements.

Thank you and be well,
Benjamin M
Guest Relations Coordinator

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Reviewed March 20, 2013

We stayed in this hotel for the second time this past weekend for a dance competition and convention. The hotel was sold out due to this event, so I won't include the logistics of dealing with the overcrowding as part of my review. However, we booked months in advance at a group rate, and were given a rate of $200 per night for a double deluxe room. Basically, a double deluxe room is a standard, two-double bed room with no special amenities. As a matter of fact, internet access at a basic rate was $9.99 per night, $20 if you want a higher speed. Only two out of five elevators were working on the first night, and then they finally had all five working the second night. The escalator between the lobby and the second floor was broken the entire time. The elevators would not have been an issue, except that we were given a room on the 21st floor.

The positive things about the hotel are that the rooms and public areas were clean and nice, the workout facility is nicely equipped and very clean, and there is easy access to the Galleria shopping.

Wireless access is provided for free in the hotel lobby, but the speed is very slow.

There is room service available and a restaurant in the Galleria that is affiliated with the hotel, but both are quite expensive. We opted for the food court, Starbucks, and other restaurants in the Galleria.

  • Stayed: March 2013, traveled with family
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Thank Greg P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this reviewResponded March 30, 2013

Greetings Greg P,

Thank you for taking the time to provide us with your four star rating. We greatly appreciate the time you took to share your experience and impression of our hotel. We are pleased that you found the location to be to your liking, and that you found our facilities to clean and well maintained. We strive to provide a clean and relaxing atmosphere and we are thrilled that we delivered on your expectations in this regard. We do apologize for the challenges you experienced regarding the elevators at the hotel. Unfortunately during the past few dance competitions, we experienced issues with the elevators due to overloading and large numbers of convention attendees attempting to place too many people into the elevators at one time. As a safety precaution, the elevators feature a mechanism that will prevent operation if the weight load is tripped. Unfortunately, when this happens, we must have an offsite technician release the safety mechanism and inspect the elevator. We do apologize for any inconveniences this caused during your stay.

Again, we are pleased that you enjoyed your overall experience and apologize for the disruptions you encountered regarding the elevator and escalators. We look forward to any future opportunities to host you and your family again. It will be our privilege to have you as our guest if your travels bring you back to the Houston Galleria area.

With kind regards,
Benjamin M
Guest Relations Coordinator

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Reviewed March 18, 2013

I was here for an event and it turned out to be fine. The location of course is great, you can get anything you need in or around the mall. The hotel itself was ok, very fast wired internet and friendly staff. Some things that could have used some work, my toilet was running and leaking when I arrived, so I had to call the front desk. They sent someone pretty quickly (despite it being around 8 at night) but it wasn't something I wanted to deal with after a long day of flying. They also have beds that are just ok, I was expecting a cloud-like Westin experience and found the bed to be pretty stiff. I also happened to be on the 5th floor facing the pool so I got not only the noise from people, but the noise from the motor. All in all the hotel was ok, but I think your experienced is based on the room you get.

Stayed: February 2013, traveled on business
Thank tevans14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this reviewResponded March 30, 2013

Greetings tevans14,

Thank you for taking the time to share your experience with us. We value all forms of guest feedback and appreciate you providing us with an opportunity for improvement. We are pleased that your event was pleasant and that you found our internet connectivity to be to your expectations. We also appreciate you warm comments regarding our friendly staff. It is unfortunate that you encountered challenges during your stay that caused a negative disruption to your Westin experience. We would greatly like to do more research into which room you occupied so that we can work to resolve the challenges you mentioned. Please feel free to contact us at WECARE@WESTIN.COM so that we can work to alleviate these issues. Again, we thank you for your feedback and look forward to any future opportunities to have you as our guest again in the future.

Sincerely,
Benjamin M.
Guest Relations Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Galleria Houston Hotel

Address: 5060 W. Alabama St., Houston, TX 77056-5801
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
Price Range: $161 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 469
Official Description (provided by the hotel):
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center, it is the only place to stay for ultimate leisure, dining and entertainment. ... more   less 
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Also Known As:
Westin Houston
Houston Westin

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