I stayed two nights in February 2013. My second day there I knew my business would be finished early so at 7:45 am I requested that Housekeeping make up my room early. Front desk lady assured me, no problem. By 1 pm the room was still not made up, despite my personal request to the maid on the floor. So I ran an errand and wandered the mall for a while. By 3 pm it was STILL NOT MADE UP, so I asked the maid again. Yeah, Yeah, was more or less her attitude. At 4 pm I had had enough and went to the front desk (which I guess I should have done earlier). They got the manager involved and assured me it would be serviced in 45-60 minutes. At 5:30 I returned to the room and she had just finished it. They said they would give me 25,000 additional points to my Starwood Account. I said OK but my private reaction was, "Big deal."
Given the general high quality of Westins, this was surprisingly poor service, to say the least.
Especially since most of the other rooms on my floor that she cleaned first had, I am quite sure, been vacated by departing conference attendees. Shouldn't guests remaining for the night get priority service, especially when you ask for early cleaning?
- Official Description (provided by the hotel):
- Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center, it is the only place to stay for ultimate leisure, dining and entertainment. ... more less
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- Also Known As:
- Westin Houston
- Houston Westin