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“Great service and location.”

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Westin Galleria Houston Hotel
Ranked #122 of 504 Hotels in Houston
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great service and location.”
5 of 5 bubbles Reviewed November 17, 2012

Stayed 4 nights for a conference at the hotel. Check in staff was very helpful, rooms were very nice, and location at the galleria was awesome. A bit expensive, but i understand why, given the location. There is also another Westin at the galleria, but this one seemed to be the newer of the 2.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, November 19, 2012
Greetings JoeZ,

Thank you for the five star review that you recently posted to Tripadvisor. We appreciate your kind words regarding our front desk staff, comfort of your guest room, and proximity to the Galleria. We are thrilled that you enjoyed your stay and that we were able to deliver on the experience you expected. We look forward to the privilege of having you as our guest again in the future.

Regards,
Benjamin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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944 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Kansas City
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed November 12, 2012

We had a business conference here. Everything is up to Westin standards (including the great Westin/spa shampoo and conditioner), good rooms, good beds, good service. Upstairs lobby doors open into huge shopping center; if you find yourself at either end of it, you'll miss your meeting trying to find your way back. No restaurant in building; to get to hotel's place you have to come out into shopping mall. About a half a block away in the mall is Starbuck's, the closest coffee. This mall has all the big names, so if you want to spend a ton of money on a shopping spree, this is the hotel for you. Right across the street is a park with the Waterwall, a sixty foot (or more) tall C-shaped two sided waterfall.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KeAka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, November 17, 2012
Greetings KeAka,

Thank you for your four star review of the Westin Galleria on Tripadvisor.com. We are pleased that you found your stay with us to be at the Westin standards you have come to expect. We appreciate your kind words regarding our room amenities, heavenly beds, and the service of our staff. We look forward to the privilege of having you as our guest again in your future travels to the Houston Galleria area.

Regards,
Benjamin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed November 7, 2012

After spending $149 per night and $27/day for valet parking...I still think this was the worst deal I had to suffer because when I went to return my rental car I realised that the valet parking people had made a dent in the car. I even gave the guys a decent tip...and they did not have the courtesy to let me know that they caused a dent.
The other thing to note if you are travelling with small children is that the TV does not have any childrens channels. Even a La Quintas would have had a better selection of kids channels. There was no refrigerator or Microwave in the room....and...there was no vent in the bathroom either.
Some of the table surfaces and the hair dryer were filthy. The building seems old and the staff is rude.
I usually don't write reviews good or bad....but I had to let y'all know about my experience. DO NOT WASTE your money...this place is not even as upscale as it is spoken about.

Room Tip: Just choose another hotel please
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank M G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, November 9, 2012
Dear M G,

We appreciate you taking time to share your experience on Tripadvisor. We value all forms of feedback and use comments like yours to improve on the service we provide. We would like to speak with you in more detail in regard to the events and observations you mentioned. Please feel free to contact us at GALLE@WESTIN.COM so that we can gather more detail about your experience. Please reference your review and user name in the communication. Please also feel free to include any other details of your stay such as arrival date and or confirmation number. We look forward to hearing from you soon.

Kind Regards,
Benjamin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
102 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

This hotel is a great business hotel. Easy access to plenty of companies. Safe, clean, and a great nights sleep (I've stayed lots of times and never been disturbed by noise from other rooms or outside).

There is direct access to the Galleria, a huge shopping mall.

The beds are fantastic.
Staff friendly.
Rooms clean.

Gym reasonably well equipped.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlennMans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, November 9, 2012
Greetings Glenn M,

Thank you for your recent four star review of the Westin Galleria. We greatly appreciate you taking the time to post your feedback. We value every form of feedback and use these comments to improve on the service we deliver. We are thrilled that we exceeded your expectations regarding the friendliness of our staff and the comfort and condition of our rooms. We look forward to your next trip into the Houston Galleria area and the privilege of having you as our guest again in the future.

Warm regards,
Benjamin
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Russellville, Kentucky
Level Contributor
8 reviews
3 hotel reviews
4 of 5 bubbles Reviewed November 4, 2012

The hotel was nice and clean. The only negative thing is when I checked in I was told that my room was next to the elevator and would that be ok...I asked if I could hear the elevator in my room and she said no. I said fine..no problem. Well be advised that you can hear the elevator running and the ding each time it stops. Not too big of a deal but I am a light sleeper so it was a little annoying. Next time I will know to say NO to being next to it :) All the staff at the hotel were very friendly and professional. The room was very clean! I loved being connected to the mall. I was there for doctor appointments so it was nice in between all that to be able to wander around the mall.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BelindaH1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, November 7, 2012
Greetings BelindaH1954,

Thank you for taking the time to post your feedback regarding your stay at the Westin Galleria and for the four star review. We are thrilled that your overall experience was pleasant and that you enjoyed the cleanliness of the guest room. We do apologize for the misunderstanding upon check-in regarding honoring your room request. We regret any inconveniences this created. If you find yourself in the Houston Galleria area again, we hope that we have an opportunity to provide you with a better impression of our service.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed November 1, 2012

The hotel is beautiful. The rooms were very nice, bedding was great, the gym was very nice, etc. The galleria has incredible shopping and it's nice to be able to walk out the door and go to any store you want. Parking is confusing because they are on a 1 way street. You can pay to valet for $30 a night, or park for free in the Macy's brown parking lot and walk along the road with your bags to get in.
24 hour wifi was $10 a night for "standard" service or you could upgrade to a higher speed for a higher price.
The front desk was excellent - service was excellent. I wish they had a hotel lobby bar or attached restaurant, but I guess they consider the restaurant in the mall up the escalator to be enough of a hotel restaurant for them.
Overall I'd stay here again on business - only because I booked to the room at $100 on Hotwire. I think it's regularly $249.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theblondegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, November 7, 2012
Dear theblondegirl,

Thank you for your recent four star review of the Westin Galleria Houston. We are pleased that you found the service, room quality, hotel amenities, and in-room comforts to be satisfying. We appreciate your feedback on your stay and look forward to having you as our guest again in the future.

Warm regards,
Benjamin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johnson City, Texas
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed October 27, 2012

Have stayed multiple times at both the Westin Oaks and Westin Galleria, and they are virtually twins of each other. Good Westin experience at both, with comfortable bedding. A pet peeve of mine is that neither the Galleria nor the Oaks have plug ins available near the nightstands. This is a little thing but noticeable to me.

The hotel was quiet. No restaurant in the normal hotel sense, but they have a deal with the Daily Grill just inside the mall area that allows direct room charges--and that is an excellent substitute for typical hotel diners!

If you need to be at or near the Galleria Mall or Williams Tower, this hotel is fine. Just don't expect a higher-end Westin.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pletchm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, October 31, 2012
Greetings pletchm,

Thank you for taking a moment to provide your review on Tripadvisor.com. We value all forms of feedback and appreciate your comments. We are happy to hear that your sleeping accommodations met your expectations in regard to comfort. We will be sure to pass this information regarding the nightstands along as we are always looking for opportunities to improve in every aspect of our Westin experience. We look forward to the privilege of having you as our guest again in the future.

Warm regards,
Benjamin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Galleria Houston Hotel

Property: Westin Galleria Houston Hotel
Address: 5060 W Alabama St, Houston, TX 77056-5801
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Official Description (provided by the hotel):
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 
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Also Known As:
Westin Houston
Houston Westin

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