Thankfully I paid the conference price for my stay, otherwise I would have been severely disppointed to have paid full price! This is an old Westin revamped with new bed linens (white and stain-free!!) and a curved shower curtain bar. If you have stayed at newer Westins, prepare to be disappointed.
First, let's just get the bad stuff out of the way. The website advertises a happy hour type event called "Unwind" at Shuckers with appetizers and beer tasting, so I inquired about it at the front desk and no one knew what I was talking about. Come to find out that Shuckers is a bar halfway down the mall and there are no appetizers or beer tasting, just discounts on a few beers on tap. Back at the room, I decided to freshen up before the meeting and found the water in the bathroom to be scorching hot! Would be great for pouring a cup of tea and steaming the wrinkles out of my clothes, but there is no fan or heat lamp in the bathroom, so even a plain shower builds up enough steam to impair sight and set off the smoke alarm. Figured out that cracking the door open for a half hour or so will clear out the bathroom without setting off the smoke alarm. As for sleeping, the bed was too firm for me and the walls are paper thin. There was a salsa competition/party until four in the morning that day, and I sure had wished that I had brought earplugs.
The conference facilities were rather dark. And if they section out the ballroom, the air circulation is so bad that one section is cold while the other is hot. The sit down meals were fantastic though! The box lunch on the last day was horrendously bland and very uncharacteristic of the meals we had enjoyed all week.
All that being said, the hotel's main redeeming quality is that it is in the middle of the fourth largest mall in America. I only left the premises once all week to go the Space Center. And I'm not that crazy about malls, but this one was worth exploring (i.e. getting lost and trying to find my way back!) Also, in Westin fashion, there is a bowl of apples on each floor for the guests to enjoy. There was also a bowl of fruit in the gym. And yes, the lobby is nice with lots of sitting room if you plan to hang out there. Although the staff is not so knowledgeable on all things Westin, they were still very courteous.
All in all, it was an average stay.
- Official Description (provided by the hotel):
- Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center, it is the only place to stay for ultimate leisure, dining and entertainment. ... more less
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- Also Known As:
- Westin Houston
- Houston Westin