Really enjoyable stay. We got a great rate and had a room on the 18th floor. The room was clean and recently refurbished. Good quality bedding and fittings as well as starbucks coffee as one would expect from Westin. Staff polite and helpful, great location for the Galleria and reasonably close to downtown if you want to explore Houston.
There was a power outage affecting the whole Galleria complex on our first night. Staff were very assistive, helping guests etc. Shirley on the concierge desk was a true star, recommending various places to try that may have power. She even took the time to walk out to the front of the hotel to direct us. Much appreciated!
Only downside was the extractor fan in the bathroom was out of action and the room safe was locked. We rang around 9am and was told someone would be up asap, no one turned up and as we wanted to explore downtown we left, returning in the evening the safe hadn't been unlocked. It took two calls to get the room safe unlocked. This was the only disappointment during a very enjoyable stay!
- Official Description (provided by the hotel):
- Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center, it is the only place to stay for ultimate leisure, dining and entertainment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Travelocity, Splitty, Hotwire, Orbitz, TripOnline SA, getaroom.com, HotelsforEveryone, Cancelon and HotelQuickly so you can book your Westin Galleria Houston Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westin Houston
- Houston Westin