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“Clean and Courteous”

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Westin Galleria Houston Hotel
Ranked #108 of 517 Hotels in Houston
Reviewed October 16, 2011

Our stay at the Westin Galleria was very positive. The staff was helpful, very courteous and the room and overall facilities were very clean and a pleasant stay.

  • Stayed: September 2011, traveled on business
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Thank James Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westin_oaks, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this reviewResponded October 17, 2011

Thank you James Y. for your inspiring comments regarding your recent experience in our hotel, the Westin Galleria Houston. We appreciate your nice review and we hope you return soon for another pleasant experience.

Best Regards,

Danny

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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712 - 718 of 971 reviews

Reviewed October 12, 2011

Houston's Galleria is known for great shopping and Westin is known for heavenly beds and dual-head showers, but if you're headed to stay at the Westin Galleria, don't expect to find any bargains (except in the mall parking garage, where hotel guests can self-park for free.)

The hotel room was spacious and well-appointed, but smelled musty and mildewed. The legendary beds were wonderful as ever, but the floor to ceiling windows were covered by custom blinds that had seen better days and the wall above the fire alarm was badly stained. The room did have a mini-fridge but it was inoperable. This hotel has wonderful conference facilities, but hotel hallways were kept at near-arctic temperatures, which oddly did nothing to chase the stagnant air.

The workout room was closed for remodeling, and the hotel has no onsite restaurant, referring guests instead to the Daily Grill next-door, where breakfast entrees with eggs start at $12.95 and dinner entrees run twice that. To get a late night drink, we were directed to the lobby bar at the Westin Oaks property (also at the Galleria) where a single vodka shot cost a whopping $9. (Helpful hint: pack a flask and skip the lobby bar!) The Westin Galleria is in a prime location, but one may find better-scented, full-service luxury accommodations nearby for less.

  • Stayed: October 2011
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1  Thank eva2691
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2011

I go to Houston for work about 4 times a year. This is my first stay at the Westin Galleria.

Pros:
- great beds, as with all Westins.
- direct access to Galleria Mall, which offers a lot of eating options. you can eat on a budget at the food court or step up and dine at one of the better restaurants located inside the mall.
- spacious fitness center with up to date machinery and also has some free weights.
- Starbucks is located a few steps away inside the mall.
- free parking at the mall garage lot. but kind of a hard to find the nearest entrance at first.
- Galleria area is the best and only place to stay in Houston.

Cons:
- front desk staff and concierge weren't the friendliest. service in general was pedestrian.
- the hotel is supposed to be non-smoking, but my floor had distinct cigarette odor in its hallway.
- business center charges an arm and a leg to print documents. better off to go to the kinko's across the street on Westheimer and get them printed there, if you have the time.

I would stay here again, if the price was right.

Room Tip: stay away from the elevators. map out where the closest mall garage lot entrance is beforehand.
  • Stayed: September 2011, traveled on business
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1  Thank Henry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2011

The location attached to the Galleria Mall is wonderful, and the rooms are quite nice. My issues with housekeeping and the front desk were horrible, however. I was asked when I checked in if I wanted to participate in their "green" program, and I said yes. I did not understand that this means you will NEVER have your room serviced, even if you ask housekeeping, front desk managers, and so on. It took days and many, many requests to get anything done, even just getting additional shampoo. I will not stay here again.

  • Stayed: April 2011, traveled on business
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1  Thank FSTraveler99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2011

Ok, I will start off by saying I am SPG Platinum and have stayed in MANY Westin Hotels, W's, Sheratons etc. This in one of the worst values for the money you can get by Westin. The positives first.

1. Free parking at the mall
2. One of the front desk guys (new guy) was friendly
3. attached to the mall

Now the bad:

1. Asked about green rewards at check in and they looked at me like I had two heads.
2. Elevators took forever.
3. NO club lounge (even though they have a perfect space for it upstairs)
4. Hotel outdated and lobby not very nice (compared to Westin standards).

Now for the really bad. I had to print out one lousy email while I was there. Since there is no club lounge there is no business center for SPG gold and platinum AND it costs something like $7 for ten minutes in the business center for internet. In order to print one page even as SPG it would cost me $7. I brought up how dissaponted I was to the front desk who took my name and number and said the manager would call me about it. Never ever heard from anyone. I stayed at the Sheraton Suites across the street the last time and it had a very nice FREE breakfast, clean spacious modern rooms, AND a business center for less money. You make the call.

  • Stayed: September 2011, traveled on business
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3  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2011

Great hotel in terms of location, size of room, cleanliness and service of staff. Area has many restaurants of high quality to choose from in addition to good quality hotel restaurant.

  • Stayed: September 2011, traveled on business
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1  Thank Wim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2011

Big room, excellent food! Great location, attached to Galleria Mall. Rooms are pricey, but worth the price. A little confused upon my arrival since there are 2 Westin hotels at the Galleria. Overall, good experience.

  • Stayed: September 2011, traveled on business
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1  Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Galleria Houston Hotel

Address: 5060 W. Alabama St., Houston, TX 77056-5801
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
Price Range: $161 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 469
Official Description (provided by the hotel):
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center, it is the only place to stay for ultimate leisure, dining and entertainment. ... more   less 
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Also Known As:
Westin Houston
Houston Westin

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