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All reviews jones hall the theater district mezzanine level complimentary snacks hobby center boutique hotel f b beautiful hotel favorite hotel valet parking the general manager visit houston valet service the entire staff bed was very comfortable definitely stay here again yogurt
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Reviewed August 6, 2019

Recently stayed with The Lancaster. The staff is incredible starting with Sonny and Eric greeting me at my car and then Daniel and Russell at the front desk. There was nothing they wouldn't do to make our stay pleasurable. Our evenings were spent in the trendy restaurant bar with Bobby making world class cocktails and Tiffany and Amy making sure we had everything we needed. The guest suits were amazing and the turn down service from Maria was excellent. I will definitely be returning soon!

Date of stay: July 2019
Trip type: Traveled with friends
Thank lroseideal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LancasterManagement, General Manager at The Lancaster, responded to this reviewResponded August 11, 2019

Thank you for complimenting our incredible staff. We are thrilled that you had a memorable experience and we can't wait to serve you again.

Tom Harwell, General Manager

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Reviewed August 6, 2019

If you appreciate comfort with high style at a reasonable price then this is place for you. The staff is experienced in how to serve guests with a personal touch. The art everywhere along with contemporary decor make this nearly 100 year old hotel a respite from hectic life. The dining experience as well as presentation at breakfast is above expectations. They just do it right.

Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
Thank tcher25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LancasterManagement, General Manager at The Lancaster, responded to this reviewResponded August 6, 2019

The Lancaster Hotel is a gem amidst the hustle and bustle of downtown Houston. We are an oasis for weary travelers, business travelers and the like and we are thrilled to have made a lastly impression on you. Thank you for the 5 star review.

Tom Harwell, General Manager

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Reviewed August 5, 2019

The hotel is in downtown, very near from Hard Rock Café and the Aquarium Downtown.
The decoration is classy and beautiful, the hotel was renewed just one year ago.
The suite size is very good, the bathroom is so beautiful with Bvlgari's amenities! =)
I just didn't like so much the breakfast... When we arrived (about 9:45am), there was no clean tables available, it seemed to me there was too many guests for few atendents. And the food was not replaced... =(
Special attention for attendent Russel: He was simply amazing, so nice and funny! He made the difference in our staying, for sure. Thank you, Russel!
Definitely I recommend this iconic hotel! We loved it!

Date of stay: August 2019
3  Thank ErikaTGarcia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LancasterManagement, General Manager at The Lancaster, responded to this reviewResponded August 6, 2019

Our hotel is conveniently located in the heart of Houston's theater district, just a few steps from the places mentioned above. Our sincerest apologies for the inconvenience that you experienced at breakfast. We will address this with our team. We are thrilled that you enjoyed that rest of your stay and we look forward to serving you again.

Tom Harwell, General Manager

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Reviewed August 4, 2019

We booked a room here for a wedding 2 blocks over. Everyone was amazing from beginning to end. Would definitely stay again. Breakfast was great. Late night snacks were complimentary after having a few drinks. 😁

Date of stay: August 2019
Trip type: Traveled as a couple
Thank Curious50102770306
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LancasterManagement, General Manager at The Lancaster, responded to this reviewResponded August 6, 2019

It was so nice to have you with us and thank you for choosing The Lancaster Hotel while in town for a wedding. Guests love our gourmet breakfast and in room snacks. Many thanks!

Tom Harwell, General Manager

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Reviewed August 4, 2019 via mobile

We often get away for the weekend in Houston, staying at various hotels. We now have a go to hotel! This place is awesome!!! Service is on point and room is wonderful! What a great place and worth every penny!
The only thing that I would ask them to fix is the sign on the 4th floor when we were going to our room. Our room number is not on a sign, but it is there. No biggie.

Date of stay: August 2019
Trip type: Traveled as a couple
Thank danbran25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LancasterManagement, General Manager at The Lancaster, responded to this reviewResponded August 6, 2019

Thank you for your comments and feedback. We will certainly take them into consideration. Thank you for choosing The Lancaster Hotel. It was our pleasure to serve you.

Tom Harwell, General Manager

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