I chose The Lancanster due to the availability of a shuttle and I love to stay at historical hotels. I was attending a concert at the Hobby Center and the location was also important. I knew that there was some construction going on, (which stopped at 5pm) but the rooms had already been remodeled. Speaking of the rooms...fabulous! The bed was most comfortable and the room was big enough for a sofa, chair, coffee table, and desk. I had 4 other people visit my room and there was plenty of area for everyone. Not much to look out from the window, but that is not a concern for me. The bathroom was really pretty, small, but ok for one person at a time. Now, the reason for the title of my review. it started with the young lady that I spoke with when making my reservation. Andrea was kind and did her best to make me happy with my reservation, which she accomplished. The front desk guy, please forgive that I don't remember his name, was the best! Always, I mean always, kind, considerate and even found me an item that I requested, because I had forgotten to bring it. He had some of the worst conditions to work in, a folding table and chair as the front desk, but never complained or stopped smiling. The Bistro, the restaurant located within the hotel, had great food and again, excellent service. There is a breakfast buffet that was really nice. The guys at Valet were very nice, never rude, although I know they were really hot standing outside. The shuttle was no problem and it even waited for us after the concert. For those that find it important, like me, the Wi-Fi is included with the price of your hotel room. Does the television matter to you? My room had a large flat screen hanging and can be swiveled to watch from the bed or the living room. Another important thing for me is that the room was cooled down before I walked in. It is the little things that matter to me. Do notice there is no pool which is of no importance to me, but may be to a family with children. I recommend this beautiful hotel and will stay there any time I am in the Theatre/Downtown area.
- Official Description (provided by the hotel):
- Recently accepted into the Historic Hotels of America with Stately elegance and Outstanding service in a Historic Downtown location with Luxurious accommodations. These are the hallmarks of The Lancaster hotel. Here at The Lancaster Hotel in Downtown Houston, Texas, classic luxury and a grand tradition of hospitality blend perfectly with modern technology and warm, personalized service. Our stylish boutique hotel combines classic modern design, pampering services, amenities and superior comfort to exceed the expectations of the discriminating business or leisure traveler. The Lancaster is perfectly situated in Houston’s theater district near all the entertainment in downtown Houston, including Houston’s finest culinary, cultural and entertainment destinations. Experience luxurious comfort in our 93 tastefully appointed guest rooms and suites designed with the amenities and ambiance you have come to expect from a luxury boutique hotel. Unwind in the plush comfort of down duvets and feather pillows, Crabtree & Evelyn toiletries, plush bathrobes; complimentary wireless high-speed Internet, complimentary courtesy car service to nearby attractions and businesses and much more. Relax with the knowledge that we are completely at your service. ... more less
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- Also Known As:
- The Lancaster Hotel Houston
- Lancaster Hotel Houston
- Lancaster Houston