I recently stayed at The Lancaster and i have to say i have never experienced such poor customer service in a long time. From my initial arrival to my departure i felt that the staff which i encountered (with the exception of breakfast staff) were very unhelpful and rude. As a paying guest i found this extremely unacceptable. The management were uninterested and unapproachable and i was shocked at their attitude when dealing with issues during my stay. I would recommend that you don't stay in the room that is near the 'leisure room' as you will be kept awake at night with the sounds of rickety treadmills and weights being dropped on the unpadded floor.. and don't count on getting a relaxing long lie in the morning as you will be rudely awoken by the same bangs and crashes. Breakfast wasn't much better.. a scrapeful of scrambled egg..no bacon or hasbrowns for ten minutes,no pastries,1 yoghurt and no orange juice was a little too much. Granted it was 9am and maybe a little busy..but surely this should be accounted for in the staffing levels. Very poor i would say for the price that is charged for breakfast. Watch out for the 'incidentals' they are very sneakily added in and you may get a shock at the end of your stay!!
- Official Description (provided by the hotel):
- Recently accepted into the Historic Hotels of America with Stately elegance and Outstanding service in a Historic Downtown location with Luxurious accommodations. These are the hallmarks of The Lancaster hotel. Here at The Lancaster Hotel in Downtown Houston, Texas, classic luxury and a grand tradition of hospitality blend perfectly with modern technology and warm, personalized service. Our stylish boutique hotel combines classic modern design, pampering services, amenities and superior comfort to exceed the expectations of the discriminating business or leisure traveler. The Lancaster is perfectly situated in Houston’s theater district near all the entertainment in downtown Houston, including Houston’s finest culinary, cultural and entertainment destinations. Experience luxurious comfort in our 93 tastefully appointed guest rooms and suites designed with the amenities and ambiance you have come to expect from a luxury boutique hotel. Unwind in the plush comfort of down duvets and feather pillows, Crabtree & Evelyn toiletries, plush bathrobes; complimentary wireless high-speed Internet, complimentary courtesy car service to nearby attractions and businesses and much more. Relax with the knowledge that we are completely at your service. ... more less
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- Also Known As:
- The Lancaster Hotel Houston
- Lancaster Hotel Houston
- Lancaster Houston