We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Quaint”
Review of The Lancaster

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Lancaster
Ranked #1 of 511 Hotels in Houston
Certificate of Excellence
Perth, Australia
Level 5 Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Quaint”
Reviewed March 24, 2013 via mobile

Stayed for nights after a long haul from Australia. Staff extremely friendly and helpful (esp Russell on front desk). Breakfast and dinner very tasty and well prepared. Only problem being that the front desk could not provide information regarding location of a doctor, so hubby had to call 911 as I was quite ill the 2nd day. Not really a downside as the 4 young blokes who came to my rescue were terrific!

Stayed March 2013, traveled as a couple
Helpful?
Thank Sythie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, March 25, 2013
Thank you for your comments and feedback! We are glad that you particularly enjoyed the Bistro! Thank you for bringing this to our attention, as we will have better contact information for local clinics and doctors. We wish you safe travels! -Michelle M., Sales Mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,468 reviews from our community

Traveler rating
    1,194
    188
    34
    21
    31
See reviews for
181
601
90
412
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (305)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tulsa, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 20, 2013

I booked The Lancaster for a quick business trip to Houston and I look forward to doing so again. The staff was excellent and the hotel provides free breakfast in their great bistro as well as free wifi. The Lancaster has the charm of a boutique hotel, far from the cliche chain hotels I usually stay at. The hotel is undergoing renovations, but I look forward to visiting again when they are complete. Great price, great service, and a great stay!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Calvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, March 21, 2013
Dear Recent Guest - We are so glad that you chose The Lancaster Hotel during your recent trip to Houston. We hope to be your preferred hotel in the downtown area and we look forward to welcoming you again in the future. Many thanks for your comments and feedback. -Lancaster Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level 5 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 18, 2013

First of all I will start by saying this a great location for a hotel. Right in the heart of the cultural district in Downtown Houston. I would recommend this hotel to family and friends, but I would also want people to be aware of the experience we had on our stay.

Service - The hotel staff were really good. The valet attendants had our car ready in 10 minutes or less and they do tell you to contact them 15 minutes prior to leaving. The valet is 30.00 per night with unlimited in and out privileges. I thought that was a little steep but after walking around downtown all other lots are 40.00 or higher for the daily max with no in and out.
The front desk employee, Russell, was a really nice guy. He made sure we were taken care of and did a speedy check in process. He also gave us a coupon for a free appetizer at the Aquarium restaurant. He did tell us that there was an 8.95 fee per guest for the "free" breakfast buffet that would be charged on our bill. I wasn't too happy with this charge as we did not go to the breakfast bar at all on our 3 day stay. When I asked to have the charged removed I was denied. That is the one problem I had with the service during our stay. Russell also informed us that they were in the middle of a renovation on the hotel and its rooms, but that the movers would only be working during a 10am to 5pm shift. This was false, I was woken up every morning by people moving furniture at 7:30 - 8:00 am. Normally I wouldn't care, but this was a getaway weekend and we wanted to sleep later than normal. This also caused a problem on the two elevators in the hotel. We were forced to wait 4 or 5 times on the elevator because it was full of furniture being moved from one floor to the other.

Room - We had a queen room on the 5th floor. The room was nice, but quiet small. The bed was very comfortable and the pillows as well. The TV in the room is very small, but sufficed for the amount of time we were actually in the room. The room was very clean and tidy. The furniture and fixtures are kind of worn in some areas. I know this is a historic hotel, but updating ammenties would be a good thing. There is free WiFi in every room which was a nice. The bathroom was clean, but it was a little small as well. The closet with the ironing board was actually attached to the bathroom with little to no clearance when opening the closet door. You had to close the bathroom door and then open the closet door to have enough room to move. Kind of tough...

I would recommend this hotel as it was a nice stay. I complain a little, but overall the attitude of the staff and the location of the hotel made up for its cons.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, March 19, 2013
Dear Recent Guest - We appreciate your comments and feedback. Thank you for the detailed review. Please contact our reservation department directly and we would be glad to offer you an upgrade on your room type, as it looks like you received a queen room during your last stay. We would love to host you again upon the completion of our renovation so that you can experience the renovated guest rooms and amenities. We apologize for any inconvenience you may have experienced and we hope to make it up to you the next time. Sincerely, Lancaster Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 16, 2013

You know, I've shared the parade information from Houston; however, I failed to mention where Better Half and I stayed--the Lancaster Hotel...

I wanted to stay close to the parade route, googled the address of the way it was going and decided on this hotel. Located just two blocks from the route and after reading reviews, I knew this one was the one...

I was right...

Upon entering the foyer (for lack of better description) I smelt fresh flowers, wood and leather...A great combination, especially when horses and parades are on one's mind...See the rest of this review at CharmingSouthernTrails.com

Room Tip: Enjoy supper there...the restuarant is very delicious...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stglady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, March 18, 2013
Dear Guests - The rodeo parade is such a special event in Houston and we are glad you chose The Lancaster during your leisure time downtown. Throughout the years we have housed a number of guests that partake and enjoy the Rodeo Parade and we look forward to hosting you and your "better half" again in the future. Look out for the renovated rooms and public areas coming July 2013! Sincerely, Lancaster Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumont, Texas
Level 1 Contributor
1 review
Reviewed March 15, 2013

I have been staying at the Lancaster for over 20 years. Right in the heart of Houston, this amazing, posh hotel will not disappoint you. I first started going when I was a young woman the hotel was the center of the party. Now as I have matured it provides a relaxing environment that always brings me back home. The rooms have gone from quintessential southern to a clean industrial lines. Luxurious in every way possible.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, March 18, 2013
Dear Loyal Guest - We appreciate your loyalty throughout the years and we consider it an honor to serve you. We are glad to be a property where you can have a home away from home. Thank you for the comments and feedback. Sincerely, Lancaster Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, OR
Level 5 Contributor
85 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 14, 2013

There are certain hotels that remind you of the classics - the Waldorf Astoria in New York, the Palmer House in Chicago. Those are large institutions that somehow retain a classic feel. The Lancaster is a small hotel that feels the same, but in a sense even better because of the cozy, old (but not run down) feel. Don't expect over-the-top luxury, but instead everything is "just right." The room was small but perfectly adequate and everything worked fine. The dinner service was excellent, if a bit pricey and a hot buffet is included in the room price (as is internet - are you listening large hotel chains?). Apparently, The Lancaster is about to begin a renovation project which will only make this establishment better.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mdwpdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, March 15, 2013
Dear Recent Guest - Thank you for your wonderful comments and feedback. We thrive to be an establishment where guests can experience a historic charm and elegance that is unmatched. Yes, with renovations underway we hope to retain such classic charm with modern amenities and technology. We are honored to serve you and we hope to see you again in the future.
Sincerely, Lancaster Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 13, 2013

We have enjoyed staying at this hotel several times. The restaurant is good, the rooms are nice and bedding excellant.
We love the location as directly in the theater district, they have some shuttle service within 5 mi. Good restaurants within walking distance.
$30. charge for parking but now the breakfast is included.

Room Tip: Rooms on the front side give you the opportunity to see the walkers below going to the threaters.
See more room tips
  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank louann g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, March 14, 2013
Dear Loyal Guests - We hope that you have experienced a home away from home at The Lancaster. It is our honor to serve you and we look forward to welcoming you again!
Sincerely, Lancaster Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Houston hotels
Downtown
The Whitehall Houston
The Whitehall Houston
#8 of 511 in Houston
427 reviews
Downtown
JW Marriott Houston Downtown
Show Prices
Show Prices
Show Prices
Great Uptown
Hotel Granduca Houston
Hotel Granduca Houston
#2 of 511 in Houston
790 reviews
Downtown
Hotel ICON, Autograph Collection
Hotel ZaZa Houston
#6 of 511 in Houston
1,661 reviews
Show Prices
Show Prices
Show Prices

Been to The Lancaster? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Lancaster

Property: The Lancaster
Address: 701 Texas St, Houston, TX 77002-2712
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Houston
#1 Romantic Hotel in Houston
#4 Business Hotel in Houston
#6 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Lancaster 4*
Number of rooms: 93
Official Description (provided by the hotel):
Recently accepted into the Historic Hotels of America with Stately elegance and Outstanding service in a Historic Downtown location with Luxurious accommodations. These are the hallmarks of The Lancaster hotel. Here at The Lancaster Hotel in Downtown Houston, Texas, classic luxury and a grand tradition of hospitality blend perfectly with modern technology and warm, personalized service. Our stylish boutique hotel combines classic modern design, pampering services, amenities and superior comfort to exceed the expectations of the discriminating business or leisure traveler. The Lancaster is perfectly situated in Houston’s theater district near all the entertainment in downtown Houston, including Houston’s finest culinary, cultural and entertainment destinations. Experience luxurious comfort in our 93 tastefully appointed guest rooms and suites designed with the amenities and ambiance you have come to expect from a luxury boutique hotel. Unwind in the plush comfort of down duvets and feather pillows, Crabtree & Evelyn toiletries, plush bathrobes; complimentary wireless high-speed Internet, complimentary courtesy car service to nearby attractions and businesses and much more. Relax with the knowledge that we are completely at your service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Priceline, Travelocity, TripOnline SA, Hotwire, Cheap Tickets, Cancelon, getaroom.com and Evoline ltd so you can book your The Lancaster reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Lancaster Hotel Houston
Lancaster Hotel Houston
Lancaster Houston

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing