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“Charm and Character”
Review of The Lancaster

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The Lancaster
Ranked #1 of 510 Hotels in Houston
Certificate of Excellence
San Antonio, Texas
Level 6 Contributor
147 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Charm and Character”
Reviewed January 5, 2013

12-21-2012 stay
Hotels downtown location is close to everything. Staff is knowledgeable, efficient, kind, friendly.
The Hotel/dinning areas were nicely decorated for the Holiday's. The hotel was offering package which included breakfast. Breakfast consisted of fruit, yogurts, danish, eggs, bacon, toast upon request, cereals (hot & cold). The dinning room was very well kept. The bar area, open in the evenings, is well stocked. The bartender is a gentleman. Valet people are very helpful, too.
The hotel is going to undergoing updating in 2013 so we look forward to seeing the changes. Just hoping it won't loose any of it's old charm in the process.

Room Tip: Be sure to look at the books in the lobby of the hotels history.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank botanicalsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, January 7, 2013
Dear Guest,

We are thrilled to learn of your recent favorable stay. As you know, we offer an array of amenities and packages and we are glad that you enjoyed this. We hope to welcome you again in the future and we thank you for the kind comments.

Sincerely,

The Lancaster Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (304)
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English first
Austin, Texas
Level 5 Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 4, 2013

This establishment occpies a building that has been a hotel for almost 100 years. In Houston, that's quite a long time. When this hotel was opened, it created the only space of authentic anglophile traditional lodging in downtown Houston. I have stayed there many times and have seen some changes and variety in staffing, amenities, restaurant menu, and the like, but not a decline in helpful staff, an interest in maintaining solid quality, and a respect for a business traveler's need for some quiet time. A rock 'n roll heaven it is not. The small restaurant/bistro seems to be exactly the right size for the guests (both those staying in the hotel and Houstonians who drop by for a meal or a drink). And, at least for now, the commitment to a truly authentic (almost prototype) continental atmosphere, is welcomed. If I wanted to look for little things to carp about, I suspect that I could find them. But, of all of the options now in downtown Houston, the Lancaster remains my first choice.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank WFSAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, January 7, 2013
Dear Guest,

Many thanks for your comments and feedback regarding your recent stay with us. We are so very honored to serve you. We strive to ensure a comfortable stay for you during your business travels. We thank you for choosing The Lancaster as your preferred hotel in the Houston area and we look forward to serving you again.

Sincerely,

The Lancaster Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Katy, Texas
1 review
Reviewed January 4, 2013

My husband and I stayed at The Lancaster for a weekend "honeymoon". It was FABULOUS! I loved the ambiance. The staff was very friendly and accommodating. We loved it so much we want to make it our anniversary getaway!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, January 7, 2013
Dear Recent Guests,

We are so honored to have served you during such a memorable time. We strive to ensure that our services are top notch and we want the guest experience to be charming and special. We look forward to serving you again in the future and we thank you for your wonderful comments.

Sincerely,

The Lancaster Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level 4 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed December 29, 2012

I first stayed here on the recommendation of a friend who is a very high-end traveler, who raved about this place. I've now stayed at the Lancaster three times, and it's my go-to place when annual business brings me to Houston. It's lived up to everything he promised.

The place is full of history and character, and gives a strong sense of place. The rooms are friendly and cozy and have all the amenities you could ask for. The little bistro downstairs is elegant and friendly if you don't want to venture out (and there's not that much else in the neighborhood, especially at breakfast).

But the real strength here is that they know how to treat a woman traveling alone. I'm invariably given a little extra attention, and the clear sense I'm being looked after. They don't try to shunt me off into a converted closet somewhere at the back of the second floor, like a lot of hotels do; instead, I get a nice room with a view without having to ask for it.

If it comes down to a choice between here and the Magnolia down the street, I'd say: go here.

Room Tip: The high floors have great views.
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  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank RedAhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, January 3, 2013
Dear Frequent Guest,

It is an honor to serve you and we truly appreciate you keen comments. We are here for you and we want you to experience a home away from home when your travels bring you to Houston. We look forward to welcoming you again and wish you a happy new year!

Sincerely,

The Lancaster Management Team
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houston
Level 6 Contributor
232 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed December 29, 2012

Every year around the Holidays me and my bride of 26 years take a night or two and do a local staycation. This year we chose The Lancaster Hotel on Texast in the theatre district. Why, I don't know. We were not planning on seeing a show and had no other plans downtown, but stay we did. The lobby and entarnce to the Hotel is beautiful. The quiet small dining room is charming. We had the limited buffet breakfast in the morning, but the food was fresh and tasty.

We did have to be moved to a different room after we checked in as the one they put us in was horrid, musty and not at all up to a boutique hotels standards. They did however redeem themselves by putting is in room 507. A wonderful large corner room over looking the corner of Texasand Louisiana Street.

There are a ton of renovations going on and signs everywhere say that all new rooms will be in place summer of 2013.

Unfortunately, there are not any amenities at the Hotel and not much close by, but if you are seeing a show or have plans downtown, this hotel will be fine.

Room Tip: corner king rooms are the only way to go
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VIEQUESBEACHBUM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, January 3, 2013
Dear Recent Guests,

We apologize for the inconvenience you experienced upon check in - we were happy to upgrade you to a Deluxe King Corner Room. Yes, we are undergoing a renovation that includes both guest rooms and public areas. As you know, we are in the heart of the theatre district, located just one block from the Wortham, Alley Theatre, & Jones Hall. There are also a number of restaurants within walking distance. Thanks for choosing the Lancaster for your staycation.

Sincerely,

The Lancaster Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviewed December 19, 2012

Recently used this as a hotel for a two-day business meeting and the staff, especially Cathy Sanchez, Food & Beverage Manager, were very helpful and obliging. The meeting was a big deal for me and it was great that it went so well. None of my guys stayed overnight, so I can't comment on the acommodation, but everyone seemed pleased.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank HarrietMCS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, December 21, 2012
Dear Recent Guest,

We were so honored to serve you for your recent business meeting. We have such a great banquet team and we wish to host your group again in the future.

Sincerely,

The Lancaster Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Willis, Texas
1 review
Reviewed December 18, 2012

I was impressed with the hotel. It is very nice, especially the lobby and bistro. The room was quite small, but I wasn't spending much time there so it didn't bother me. Bathroom was nice. Breakfast buffet was above average for being included with the room. The hotel staff were very helpful and welcoming. I would stay here again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miranda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, December 19, 2012
Dear Guests,

The holiday decor is an added touch that our patrons always enjoy - we are glad you liked it! Thank you for the kind comments regarding our staff and service. It is our honor to serve you and we wish to do so again in the future.

Sincerely,

The Lancaster Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lancaster

Property: The Lancaster
Address: 701 Texas St, Houston, TX 77002-2712
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Houston
#1 Luxury Hotel in Houston
#4 Business Hotel in Houston
#6 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Lancaster 4*
Number of rooms: 93
Official Description (provided by the hotel):
Recently accepted into the Historic Hotels of America with Stately elegance and Outstanding service in a Historic Downtown location with Luxurious accommodations. These are the hallmarks of The Lancaster hotel. Here at The Lancaster Hotel in Downtown Houston, Texas, classic luxury and a grand tradition of hospitality blend perfectly with modern technology and warm, personalized service. Our stylish boutique hotel combines classic modern design, pampering services, amenities and superior comfort to exceed the expectations of the discriminating business or leisure traveler. The Lancaster is perfectly situated in Houston’s theater district near all the entertainment in downtown Houston, including Houston’s finest culinary, cultural and entertainment destinations. Experience luxurious comfort in our 93 tastefully appointed guest rooms and suites designed with the amenities and ambiance you have come to expect from a luxury boutique hotel. Unwind in the plush comfort of down duvets and feather pillows, Crabtree & Evelyn toiletries, plush bathrobes; complimentary wireless high-speed Internet, complimentary courtesy car service to nearby attractions and businesses and much more. Relax with the knowledge that we are completely at your service. ... more   less 
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Also Known As:
The Lancaster Hotel Houston
Lancaster Hotel Houston
Lancaster Houston

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