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“Information Systems Audit and Control Association - ISACA meeting”
Review of The Lancaster

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The Lancaster
Ranked #1 of 506 Hotels in Houston
Certificate of Excellence
Houston, Texas
2 reviews
“Information Systems Audit and Control Association - ISACA meeting”
Reviewed October 22, 2012

We hosted the regional meeting for ISACA chapters at the Lancaster the weekend of October 20, 2012. Excellent experience both with accomodations and the catered food for breakfast and lunch. We expected the quality of food to be good and found it to be excellent. Service was excellent as well. Marketing was great to accomodate our needs. very nice and unique facility - almost private that we prefer.

Room Tip: Close to so many fun things, across the street is Jones Hall, on the side is Alley Theater, catty co...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, October 24, 2012
Dear Mike,

Many thanks for your feedback and comments regarding your recent stay with us. We’re so glad to hear your experience was a positive one and we were so happy to host your meetings. We look forward to working with you in the future as it was a honor to serve the ISACA group.

Sincerely,

The Lancaster Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,395 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (295)
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English first
New York
1 review
Reviewed October 22, 2012

I really like this hotel - location is fantastic for business meetings; cosy, human-scale feel amid the high rise surroundings and the food is excellent as well. It's a gem. You can fit in multiple downtown meetings in a day and still walk back to the hotel to relax if necessary.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Andrea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, October 24, 2012
Dear Andrea,

We thank you for your recent stay. We strive to make The Lancaster a place that is elegant yet comfortable for business travelers. We hope you return when your travels bring you back to Houston. Look out for our renovated lobby and guest rooms which will be completed by July 2013...Don't worry, our doors will stay open and just one floor at a time will be remodeled.

Sincerely,

The Lancaster Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Woodlands, Texas
1 review
Reviewed October 17, 2012

I have stayed at the Lancaster four or five times over the past several years, and have had some business meetings there as well. Good facilities, excellent location, good food in restaurant, and the staff could not have been more helpful. And of course most important, good bed and good shower!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, October 22, 2012
Dear Bob W.,

We truly value your business and your loyalty to The Lancaster Hotel. We consider it an honor to serve you as we strive to make your stay exceptional each and every time. We look forward to welcoming you again. Look out for our remodeled rooms and public space that will be completed in July 2013!

Sincerely,

The Lancaster Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
1 review
Reviewed October 17, 2012

We checked in with no issues, our stay was great, the room was quiet and the service was awesome. No complaints. We would stay there again in a minute.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Easytobook.com

Helpful?
Thank Albert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, October 22, 2012
Dear Albert,

We are so glad to hear that you had a great stay. We look forward to welcoming you again and we appreciate your feedback.

Sincerely,

The Lancaster Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colleyville, Texas
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 14, 2012

The black woman that ran the front desk was HORRIBLY rude. The smell of the sewage is getting worse. I will not stay there again until you get that smell contained and it smells healthy.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Cyndi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, October 17, 2012
Dear Recent Guest,

Thank you for alerting us to your recent less than favorable stay. We completely understand your frustration. There is some road construction nearby the hotel and we are working to resolve these issues. The construction process as you noted has resulted in some unfortunate side effects, such as the unpleasant scent you referred to as well as the other issues you have mentioned. We greatly apologize for the inconvenience this caused you during your stay.

As a gesture of goodwill, I would like to offer you a complimentary dinner and bottle of wine at the Bistro during your next visit, as well as an upgrade along with a special thank you gift. Please don’t hesitate to us me directly with any further questions or comments you may have regarding your accommodations or to make reservations for future accommodations.

Again, thank you for choosing The Lancaster Hotel and we hope to see you again soon.

Sincerely,

The Lancaster Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, Georgia
Level Contributor
128 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed October 11, 2012

This hotel is located right in the heart of theater district and down town. Easily accessible off the highway and to all downtown business. The staf was very courteous and friendly. Sarah the you lady who checked me was very helpful and guided me to some local food choices. I should have listen to her because I had mediocre BBQ at Pappas instead of the great Mexican she recommended. Next visit Sarah! The only negative I have is the room decor and furnishings need to be updated. I was in room 1002 and dresser was well worn, my desk lamp did not work and the tub shower was confined with old straight curtain rod. Minor but at $158 a night its something that should be made aware and addressed by management and for the reasons I did not give a full 5 rating.

Room Tip: choose high floors that have views of the city
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kjay67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, October 17, 2012
Dear Recent Guest,

We appreciate your comments and feedback. We will be launching a renovation in February 2013 in which both sleeping rooms and public areas will be renovated. Rooms will be completely updated! Again, thank you for your comments and we look forward to welcoming you in the future.

Sincerely,

The Lancaster Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
2 reviews
Reviewed October 9, 2012

I am an avid travler for work and leisure and this hotel has the nicest staff. The rooms were clean and simple , nice rooms and the hotel is in a great central location downtown. There is a quaint historic feel and love the old pictures throughout the hotel. What will make me return again is the friendly and helpful staff. , and genuinely nice - not that "fake" customer service but the hotel made me feel as though I was guest in thier home not renting a room.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, October 11, 2012
Dear Paul,

We are thrilled to hear that you enjoyed your recent stay at The Lancaster. It is great to hear that you particularly enjoyed the historic aspect of the hotel, as we are part of the Historic Hotels of America and we are one of the first hotels in Houston. Independently owned and operated, we offer top customer service and we go above and beyond to ensure guest satisfaction on every level. We look forward to welcoming you again when your travels bring you to Houston.

Sincerely,

Lancaster Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lancaster

Property: The Lancaster
Address: 701 Texas St, Houston, TX 77002-2712
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Houston
#1 Luxury Hotel in Houston
#4 Business Hotel in Houston
#6 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Lancaster 4*
Number of rooms: 93
Official Description (provided by the hotel):
Recently accepted into the Historic Hotels of America with Stately elegance and Outstanding service in a Historic Downtown location with Luxurious accommodations. These are the hallmarks of The Lancaster hotel. Here at The Lancaster Hotel in Downtown Houston, Texas, classic luxury and a grand tradition of hospitality blend perfectly with modern technology and warm, personalized service. Our stylish boutique hotel combines classic modern design, pampering services, amenities and superior comfort to exceed the expectations of the discriminating business or leisure traveler. The Lancaster is perfectly situated in Houston’s theater district near all the entertainment in downtown Houston, including Houston’s finest culinary, cultural and entertainment destinations. Experience luxurious comfort in our 93 tastefully appointed guest rooms and suites designed with the amenities and ambiance you have come to expect from a luxury boutique hotel. Unwind in the plush comfort of down duvets and feather pillows, Crabtree & Evelyn toiletries, plush bathrobes; complimentary wireless high-speed Internet, complimentary courtesy car service to nearby attractions and businesses and much more. Relax with the knowledge that we are completely at your service. ... more   less 
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Also Known As:
The Lancaster Hotel Houston
Lancaster Hotel Houston
Lancaster Houston

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