I attempted to stay at the Hyatt Houston North after a flight cancellation left me stranded in Houston late at night. The United Airlines agent who booked my room was told there would be an approximately 30-minute wait for he shuttle. I immediately went to the ground transportation waiting area. In 40 minutes, the shuttle had not arrived, so I called the hotel. The employee who answered said that the shuttle driver had returned from his last run and would not be making any more runs, and I should just get United to pay for a taxi for me. When I returned to the United agent, she called the hotel and was told that the shuttle driver came but I was not there, when in fact I never left ground transportation. After a long day of international travel, I was exhausted, stressed, and in tears at this point. The United agent was instead able to book a room for me at the Hilton Houston North, where they were exceptionally friendly and helpful, and promptly sent a shuttle for me. I will never consider the Hyatt Houston North for accommodations during my frequent travels to Houston. This experience was beyond a disappointment, it was a travesty.
- Official Description (provided by the hotel):
- The Hyatt Regency North Houston invites guests to rest comfortably. Ideally situated in the heart of the North Houston business and medical district, our hotel provides easy access to George Bush Intercontinental Airport (IAH) as well as Houston's most popular area attractions and major businesses. While lodging in Houston, Texas, hotel guests can enjoy visiting exciting attractions such as Houston's Downtown Aquarium and the Toyota Center. Less than ten miles from our Houston accommodations, travelers can also visit Splashtown Water Park or attend a horse race at the famous Sam Houston Race Park. Business travelers can appreciate our North Houston hotel's location near the Greenspoint Business District. Nearby corporations include Halliburton Energy, Smith International and Baker Hughes. Our hotel also offers over 27,000 sq. ft. of meeting space along with high-speed Internet access to accommodate our guests' business needs. During your visit, we hope you can take advantage of our Houston hotel's free airport shuttle from the Houston Airport. Relaxing amenities include an outdoor, tropically-landscaped swimming pool, a 24-hour business center, fitness center and a full-service restaurant. ... more less
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- Also Known As:
- Crowne Plaza Houston North - Greenspoint Hotel Houston