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“Great Location”

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Sheraton Suites Houston Near The Galleria
Ranked #128 of 517 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
Reviewed May 8, 2013

We stayed there for my daughters wedding reception being held near by. Was impressed by the spacious rooms, separate sitting area, a great bathroom with lots of counter space. The hotel went above and beyond in taking several guests in their shuttles to the venue at no extra cost and even offered to bring us back to the hotel when we were ready to leave. When we came back to the room there were beautiful carnations tucked into our towels, I have traveled to many states and countries and that was a first. We all went to breakfast the next morning and they were very accommodating handling such a large group. I am looking forward to coming back, to enjoy the galleria area and not having to drive back to Kingwood till the next day.

  • Stayed: March 2013, traveled with family
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Thank annieKingwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSHG, Director of Sales at Sheraton Suites Houston Near The Galleria, responded to this reviewResponded June 4, 2013

Dear Guest,

We appreciate you taking the time to post such positive comments - it's always great to hear that we exceeded your expectations in every manner.

Thank you for your review, and we look forward to welcoming you back in the future!

Sincerely,
JamalM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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307 - 313 of 557 reviews

Reviewed May 7, 2013 via mobile

I stayed here for 10 days late April/May. All in all it was a good stay.

Pros:
-Close to the highway so you don't have to deal with the Westhiemer traffic.
-Very close to Galleria mall
-Omaha Steakhouse has a nice breakfast spread
-large room
-Starbucks coffee in room
-2 TV's
-separate sitting area
-24 hour gym ... With chilled towels for your post workout
-free wifi
-super comfortable bed

Cons:
-the room is a bit dated
-no Safe in the room...I found that really annoying
-happened to be on the second floor with a nice view of the roof; so stay on higher floors
-the gym has only one nautilus set and dumbbells only go up to 50 lbs

  • Stayed: May 2013
    • Value
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    • Rooms
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    • Service
Thank Rbingrbong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSHG, Director of Sales at Sheraton Suites Houston Near The Galleria, responded to this reviewResponded June 4, 2013

Dear Guest,

We appreciate you taking the time to post such positive comments - it's always great to hear that we exceeded your expectations in every manner.

We would like to inform you that we will be completing a extensive 7 million dollar renovation of the hotel over summer 2013, in which our guest suites will be getting completely refurbished.

Thank you for your review, and we look forward to welcoming you back in the future!

Sincerely,
JamalM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

Convently located near the Galleria, comfortable all suites property. Staff were very accommodating and courteous. Self parking or valet parking available. Omaha steak restaurant located inside property. Facility great value.

Room Tip: We are SPG preferred so we stayed on e preferred floor. All rooms are suites. We happened to be on...
See more room tips
  • Stayed: May 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Thank NGerding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSHG, Director of Sales at Sheraton Suites Houston Near The Galleria, responded to this reviewResponded June 4, 2013

Dear Guest,

We appreciate you taking the time to post such positive comments - it's always great to hear that we exceeded your expectations in every manner.

Additionally we are pleased to inform you that we will be completing a 7 million dollar renovation of the hotel over the course of summer 2013, in which our guest rooms will be getting completely refurbished.

The restaurant and bar will also be getting a completely new look. With the addition of the Sheraton Club on the 15th floor and the new look and feel of our 8,000 square feet of meeting space; you will definitely see a brand new Sheraton Suites Houston near the Galleria.

Thank you for your review, and we look forward to welcoming you back in the future!

Sincerely,
JamalM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

I used to frequently stay here for business so booked the hotel for a weekend night due to an event I had to attend in Houston. The hotel has slipped a bit in maintenance as the first room we were given had a ceiling of mold in above the far corner of the shower and a couch with seat cushions that slumped backwards at a 45-degree angle (not the design of the couch). The staff was very attentive when we called to point this out and gave us another room. The new room had a dirty bathroom door that turned out to be just heavily stained as housekeeping was sent to the room to clean the door. I was told they will be undergoing renovations shortly, and none too soon.

  • Stayed: May 2013, traveled as a couple
    • Value
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Thank DawninDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSHG, Director of Sales at Sheraton Suites Houston Near The Galleria, responded to this reviewResponded June 4, 2013

Dear Guest,

Thank you for taking the time to review our hotel. I am sorry to hear of your experience. We have shared the feedback you provided with all of our associates.

We are pleased to inform you that we will be completing a 7 million dollar renovation of the hotel over the course of summer 2013, in which our guest rooms will be getting completely refurbished.

The restaurant and bar will also be getting a completely new look. With the addition of the Sheraton Club on the 15th floor and the new look and feel of our 8,000 square feet of meeting space; you will definitely see a brand new Sheraton Suites Houston near the Galleria.

Thank you for your review, and we look forward to welcoming you back in the future!

Sincerely,
JamalM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2013

Stayed here for business for one night. Pleasantly surprised when I got to my room. It is actually 2 rooms, living & bedroom with huge bathroom area. Very clean. Comfy bed. Nice toiletries supplied. 2 TV's. However, there was no safe in the room, disappointing there.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank wrinkldogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSHG, Director of Sales at Sheraton Suites Houston Near The Galleria, responded to this reviewResponded June 4, 2013

Dear Guest,

We appreciate you taking the time to post such positive comments - it's always great to hear that we exceeded your expectations in every manner.

We are pleased to inform you that we will be completing a 7 million dollar renovation of the hotel over the course of summer 2013, in which our guest suites will be getting completely refurbished. On your next visit to Houston we look forward to welcoming you to a brand new hotel to relax and connect to what is important to you.

Thank you again for your review!

Sincerely,
JamalM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2013

Pros- Suite style room was clean, comfortable, and layout good for work travel with a separate bedroom / living room. Close to Exxon office if you need to do business with them.
Cons- No complimentary breakfast which is helpful for work travel to save time. Hotel over-all shows some wear.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ReallySadie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSHG, Director of Sales at Sheraton Suites Houston Near The Galleria, responded to this reviewResponded June 4, 2013

Dear Guest,

We appreciate you taking the time to post such positive comments - it's always great to hear that we exceeded your expectations in every manner.

We are pleased to inform you that we will be completing a 7 million dollar renovation of the hotel over the course of summer 2013, in which our guest suites will be getting completely refurbished.

On your next visit to Houston we look forward to welcoming you to a brand new hotel to relax in and connect to what is important to you.

Thank you again for your review!

Warmest regards,
JamalM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013 via mobile

We were upgraded to the Club floor (no cost) without even having to ask. Check in was quick, easy and pleasing. This was my second time staying at this hotel; the first being approximately 5 years ago. It seemed nicer back then. It could use some new wall paper/painting in the rooms and the bathroom and dressing area is need of updating. They have refrigerators but no microwaves. Other than these minor things the room was very comfortable and hotel staff was friendly and accommodating.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Nikki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSHG, Director of Sales at Sheraton Suites Houston Near The Galleria, responded to this reviewResponded May 3, 2013

Dear Guest,

We appreciate you taking the time to post such positive comments - it's always great to hear that you enjoyed the Uptown Galleria area.

Additionally for the next time you travel to Houston you will be pleased to know that we will be completing a multi-million dollar renovation of the hotel over the course of summer 2013, in which our guest rooms will be getting completely refurbished. The restaurant and bar will also be getting a completely new look. With the addition of the Sheraton Club on the 15th floor and the new look and feel in our 8,000 square feet of meeting space; we look forward to welcoming you back!

Sincerely,
JamalM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Houston Near The Galleria

Address: 2400 West Loop S, Houston, TX 77027-4204
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Green Hotel in Houston
#35 Luxury Hotel in Houston
#133 Business Hotel in Houston
Price Range: $109 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Suites Houston Near The Galleria 4*
Number of rooms: 283
Official Description (provided by the hotel):
Surrounded by the glamour of uptown Houston, Sheraton Suites Houston Near The Galleria is ready to greet you with a pleasant and comfortable stay. Our full service, all-suite hotel puts you close to the excitement at the George R. Brown Convention Center, NRG Park, Minute Maid Park, Toyota Center, BBVA Compass Stadium, Museum District, downtown Houston, and the world renowned Texas Medical Center. Spend the day browsing Galleria Mall's extravagant shops and day spas, just two blocks away, and then return for a refreshing swim in our outdoor pool. After, share in some delightful food and conversation at our restaurant or lounge. Fully unwind in one of 283 spacious suites, beautifully appointed and full of all of the ingredients for a memorable stay. Find a great hotel convenient to Houston’s major airports at the Sheraton Suites Near The Galleria. ... more   less 
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Also Known As:
Sheraton Suites Houston Near The Galleria Hotel Houston
Sheraton Houston
Houston Sheraton

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