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Sheraton Suites Houston Near The Galleria
Ranked #106 of 508 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
Madison, New Jersey
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great”
Reviewed July 19, 2012

The room art was a little weird. "is that painting a bird? an elephant in a salad?" but otherwise a great hotel with great memories for more reason than just the room.

  • Stayed August 2011, traveled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Matthew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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528 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
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English first
Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 18, 2012

I was only in Houston for a short time but ended up spending quite a bit of time at the hotel working between meetings. The staff at the Sheraton Suites was really top-notch. I encountered people from dining, room service, concierge, front desk, valet, and management and they were just all incredibly gracious, friendly, and helpful. Honestly, it felt like I was their most important guest ever. I expect that kind of treatment when I stay at the Ritz or Four Seasons but this was a really welcome surprise for one of the "lower" Starwood brands. It was obvious that this hotel is extremely well managed.

I will agree with previous reviews that the rooms are outdated (it looks like carpet was done recently but case goods and bathrooms should be soon) but my room was very clean and large (obviously, they're all suites). Even though it wasn't a luxurious stay room-wise, the team at the hotel more than made up for that aspect.

Room Tip: The hotel is right off one of interstates (which my room overlooked) but I could not hear a thing.
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  • Stayed July 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Alexandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 17, 2012

I stayed in this hotel for 8 nights for a business trip since it was close to were all my team members were staying. The hotel is very well placed, 5 minutes walking distance from The Galleria. There are loads of restaurants around this area as well. The breakfast in the hotel is pretty alright, but the pool is very very small. The rooms are suites and they have a small living area and a bed room. The one TV each in the living area and the bedroom which is pretty good. But the whole hotel has a old feel and really needs renovation. The bar is quite nice as well. They even have a free pick up and drop service in 3 mile radius. Over all a decent stay might stay here again if I get a good deal.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shakirmeah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 16, 2012

This hotel was advertised as a 4-star facility and it comes no where close to such a rating.

Check in process and hotel clerks were fast and efficient. No problem with either.

However both the hotel common areas and the rooms themselves are dirty and aged. Hallway carpets were worn and dirty. The room itself had a couch with massive stains and was so worn and broken down that it would not have been possible to actually sit on it. The room was hot and had a very stale smell to it. We complained and requested a second room. The next room was a step up, but still well below par. This couch didn't have a collapsed seat but it also had multiple stains and appeared quite worn. The carpet was worn and dirty and the bathroom mirror had smudges and dirt all over it, suggesting that it hadn't been properly cleaned in quite some time.

The hotel swimming pool is TINY and about the size that one would find at a local budget motel. It is nowhere close to being large enough to accommodate a hotel of this size. With just a couple of dozen people on a Saturday afternoon, the pool was overwhelmed and we quickly decided to spend the day off site instead. Even without the people, the murky water would have worried us.

There is a Steakhouse restaurant on location but as of Saturday evening, there was only a solitary diner. I don't know if it is the pricing or the food quality but obviously, this restaurant doesn't have much of a reputation by either the locals or the people who stay here.

There is a bar here although it barely qualifies. Small and located in a hallway leading to the restaurant and pool, it looks more like an airport waiting area than any sort of pub.

We received a drastically reduced price for this hotel through a third party broker. Obviously, as we learned, you get what you pay for. Compare this hotel to other three and four star hotels in the Houston Galleria area and you will quickly realize that... there is no comparison.

Room Tip: Rooms on the East side face the main freeway. However, noise was minimal and it wasn't a major...
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank PetroAg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MyronW, Manager at Sheraton Suites Houston Near The Galleria, responded to this review, July 19, 2012
I am in receipt of your concerns as it relates to your recent visit here at the Sheraton Suites Houston. I would extend a sincere apology for the inconvenience you experienced while visiting with us. We're currently planning for a multi-million dollar renovation that will address your concerns. I hope that otherwise your visit was an enjoyable one and you'll offer us the opportunity to host you and your family in the future.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 9, 2012

If what you are looking is a hotel close to Galleria with a very comfortable room, good gym, a basic restaurant, this is your place. nice van service in the area, the suites are large, with a nice desk and small fridge.

Room Tip: choose a high floor counter-front to avoid the noise from the 610.
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  • Stayed June 2012, traveled on business
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Helpful?
Thank Breadno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
669 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 270 helpful votes
Reviewed July 8, 2012

Right next to the mall!!! Good shopping and easy access to the highway. The rooms are very nice more like suites with the two rooms. A bit tough to find since there really wasn't a big sign outside or on the building, so make sure you have the address. The pool is a bit small but it has a workout room.
They will run you around within 3 miles so don't worry about getting to someplace close by. That was a nice touch. Don't forget to tip the van driver, it'll make him happy, plus he will look forward to taking you again in the future.
Bathrooms are very nice and so is the ironing board. They didn't get this one from the dollar store.
The only complaint I had, and believe me it was a small one, was the desk chair was just that a chair. It's sometimes nicer to have one of those office chairs you can adjust up and down.

if you liked this please make sure you check it off.
Thanks
Berny

Room Tip: a room facing the street has the best view but has noise, so you'll have to decide... noise or v...
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BaronFoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 30, 2012

The suites are big in space but are old and outdated. It feels you are in an 80's room, the bathroom is dark and mine did not have a tub, a lot of water went running out to the outside.
For the money I don't recommend it, plus add the $14/day for self-parking and the slow free internet.
This hotel would be great after a total renovation since all rooms are suites but until then stay next door at the Intercontinental or Marriott.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Franklin101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Houston Near The Galleria

Property: Sheraton Suites Houston Near The Galleria
Address: 2400 West Loop S, Houston, TX 77027-4204
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Green Hotel in Houston
#32 Luxury Hotel in Houston
#133 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Suites Houston Near The Galleria 4*
Number of rooms: 283
Official Description (provided by the hotel):
Surrounded by the glamour of uptown Houston, Sheraton Suites Houston Near The Galleria is ready to greet you with a pleasant and comfortable stay. Our full service, all-suite hotel puts you close to the excitement at the George R. Brown Convention Center, NRG Park, Minute Maid Park, Toyota Center, BBVA Compass Stadium, Museum District, downtown Houston, and the world renowned Texas Medical Center. Spend the day browsing Galleria Mall's extravagant shops and day spas, just two blocks away, and then return for a refreshing swim in our outdoor pool. After, share in some delightful food and conversation at our restaurant or lounge. Fully unwind in one of 283 spacious suites, beautifully appointed and full of all of the ingredients for a memorable stay. Find a great hotel convenient to Houston’s major airports at the Sheraton Suites Near The Galleria. ... more   less 
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Also Known As:
Sheraton Suites Houston Near The Galleria Hotel Houston
Sheraton Houston
Houston Sheraton

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