Booked a meeting with 50+ sleeping rooms and an all day meeting at the hotel. They screwed up the rooming list (and blamed us until they found they updated list that they never entered). Told participants they didn't have reservations, hotel was full, they would have to find somewhere else to stay. Some were checked in and then found that their rooms were dirty and never cleaned after the last guest checked out.
The sleeping rooms were musty and old. Bathroom fixtures all chipped and stained. As previous posters have said, the air conditioning leaves alot to be desired. I had it set to 60 and it never, ever got close to that. The AT&T wifi in the rooms was down more than it was up. (They blamed AT&T). The toilet in my room had a dripping noise that didn't stop for 2 days.
For the meeting in the ballroom, the food was the only positive. Breakfast and lunch were good. That being said, the room was a mess when they set it up. Several of the linens on the tables were stained and dirty.
Overall, can't believe how bad this hotel was. Not only was the facility disgraceful, the level of service was unbelievably bad. At every corner the hotel staff didn't care. They said it was our fault or just simply moved on. Only after speaking with the hotel manager did I see any results. (That being said, I saw her in the hallway the next day and she averted eye contact and didn't even acknowledge me or ask how our meeting was going.)
They did mention they are about to renovate. That might help the facility - but they need to renovate the staff a bit as they were rude beyond belief.
They promised a bunch of Starwood points for the meeting and all the problems. We'll see. I'm not holding my breath.
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- Also Known As:
- Sheraton North Houston At George Bush Intercontinental Hotel Houston
- Intercontinental North Houston
- Sheraton Houston
- Houston Sheraton