The quality of Crowne Plaza Hotels has declined. I have stayed with 2 different locations in the Houston area, and have been repeatedly disappointed. The staff is unprofessional, unkept and at times displaying a lack of education. I have never seen this much rust in a bathroom. Walls are patched and unpainted. Carpet is sticky even with socks on. Entire facility is unclean, and a layer of filth on everything. Door did not lock or shut properly (1st floor). An entire "tower" had exterior access doors, in the back of the property. I have stayed in roadside motels with better accomodations. Every response from the Front Desk Staff was read from a manual, in response to my concerns. Not a good stay. They were more concerned about this review survey, than the comfort of this guest.
- Official Description (provided by the hotel):
- The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more less
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- Also Known As:
- Crowne Plaza Houston - Brookhollow Hotel Houston