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“Another Success”

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Crowne Plaza Houston - Brookhollow
Ranked #173 of 516 Hotels in Houston
Houston, Texas
Level 2 Contributor
5 reviews
“Another Success”
Reviewed February 14, 2012

We have several functions per year and have had tried many hotels., none can compete with the service we get at the Crowne Plaza Brookhollow in Houston. The rooms are always clean and taken care of. The Staff is always so helpful.. We will not go anywhere else for our functions.

Room Tip: The Poolside rooms are wonderful..
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  • Stayed February 2012, traveled with friends
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Helpful?
Thank cindi h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, February 15, 2012
Thank you for your continued support of Crowne Plaza Brookhollow. We look forward to hosting your functions in the future and continuing our outstanding relationship.

Dave Comerota
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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534 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
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English first
Sunnyvale, Texas
2 reviews
Reviewed February 13, 2012

I wanted to recognize the Employees at this hotel. I've been staying at this property for the last 4years. I have many chooses to pick from when it comes to staying at hotels. The staff has always been very friendly and consitant. Always smiling when you go check in they call you by your last name and that means alot to guest when we may not be having the best day but the staff recognizes you that is very meaningful to the guest. If all other hotels had this same mentality it would mean the world to everyone. I would like to recognize some associates at this property. Rizwan Front office Mgr. Henry Front office,Julier Breakfast/ Pm/. This young lady has been with this hotel for over 30yrs. She is the best that money can buy when it comes to her personal attention to the guest. She is always smiling never sad. She give's the hotel the It factor.

  • Stayed February 2012, traveled on business
    • Value
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Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, February 15, 2012
Thank you for your kind comments, I understand the importance of a warm welcome when you are on the road. I will pass on your comments to the hotel team to reinforce the importance of these practices.

Dave Comerota
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
1 review
Reviewed February 13, 2012

The hotel was very nice and clean and were very accommadating of our group. We were able to use the work out facilites at a nearby gym which was very nice.

The best thing was the Front Desk Manager Rizwan, Rita. He called me by my name each time i came to the desk and was extremely helpful with transportation around the area.

I will visit this hotel again the next time I'm in Houston!!

  • Stayed January 2012, traveled on business
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Helpful?
Thank Slader959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 13, 2012

This was a business trip for me and I was made welcome as soon as I arrived.
Nice hotel and rooms were lovely and cleaned everyday.
Friendly staff on reception especially Nicole who transported me about everyday via the courtesy hotel bus.

  • Stayed February 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuftonboro, NH
Level 6 Contributor
132 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 9, 2012

I used to stay here a couple of years ago, and went back because I had fond memories of manager's happy hour I the club room, much like the Marriot Residence Inn happy hour, snacks and drinks were served for a couple of hours at the end of the day. Alas, things have changed and the bean counters have gotten involved. The Priority Club Platinum members are now given a couple of coupons for a drink, instead of the open bar that was there before. The front desk staff couldn't have been nicer however, and room was spacious and comfortable. Overall, not a bad place to stay still, but not worth going out of your way for as it used to be.

  • Stayed January 2012, traveled on business
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Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, February 10, 2012
Thank you for taking the time to comment on your stay at The Crowne Plaza Houston Northwest. We take great pride in being able to offer our guest quality service and upgraded amenities exclusive to our Priority Club members. We apologize if this did not meet your standards. Thank you for your feedback about the staff as they strive to enhance your guest experience.

Thank you
Dave Comerota
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 6, 2012

I travel every week , and always look forward to my time in Houston, Texas, at the Crown Plaza. From the greeting from Henery at the front desk, calling you by name, to the rest of the staff that just want to make your stay enjoyable. Ordering room service Ali is always cheerful, greeting you with a good hand shake and a smile.
I recomend this property to all my coworker that travel to this area of Houston.

Room Tip: The tower rooms, even number pool side odd street side
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  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, February 7, 2012
Thank you for taking the time to comment on our hotel team. I take great pride in the commitment of the team members such as Henry and Ali.
Also, thank you for your patronage and I believe you will meet other team members as friendly on your future visits.

David Comerota
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrenton, Missouri
1 review
Reviewed February 5, 2012

I wanted to take the time to inform the Leadership staff that they have an amazing employee working for them. I typically do not take the extra time to fill out accomodations but this employee deserves a huge compliment.

I met Aurelia Gaskin approximately a month ago when I traveled to Houston for business. She greeting me at the counter with a smile on her face. She asked me several questions to ensure she was accomodating all my needs while I was here. She even took the time to sign me up for the priority club membership since I would be spending several weeks in the Houston area. Lastly, Aurelia always made it a point to say hello as she seen myself and my employees walk through the hotel.

This experience has provided me a sense of feeling like I am at my second home. I feel very comfortable staying at your hotel because of people like Aurelia. I recently lost my husband and times have been very trying for me lately. It is always great to see people who help brighten my day and that is exactly what she does for me.

Thank you,
Ms. Stephanie Boschenreither
[--]

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boschenreithers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Houston - Brookhollow

Property: Crowne Plaza Houston - Brookhollow
Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#88 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Official Description (provided by the hotel):
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston

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