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“Outstanding Service”

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Crowne Plaza Houston - Brookhollow
Ranked #145 of 504 Hotels in Houston
Dallas, Texas
1 review
“Outstanding Service”
5 of 5 bubbles Reviewed October 14, 2011

The staff at the Crowne Plaza are amazing. Thier attention to a travelers needs, hospitality and over all commitment to excellenes are second to none. Mr. Marfani and his dedicated team have made my numerous stays outstanding. I would recommend anyone traveling to Houston to stay at the Crowne Plaza Brookhollow.

Steve

Room Tip: Rooms on the south side are quieter
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, Front Office Manager at Crowne Plaza Houston - Brookhollow, responded to this review, October 21, 2011
Thank you for taking the time to post a comment about your recent stay with us! I am glad that my front office team was able to be so accomodating. We take pride in making sure all of our guest have a pleasant and comfortable stay with us. We look forward to seeing you back!

Rizwan Marfani
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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530 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Wokingham, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 6, 2011

Stayed for a few nights. Nice clean rooms, nice bed, only thing that let it down was the noisy air con coming on now and again. Would stay again.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnGalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, October 14, 2011
Thank you for your comments about the Crowne Plaza Brookhollow. I am pleased that you will recommend our hotel and that you will return in the future.
The air conditioners in the guest rooms are in the process of being replaced. I will personally check the rooms that have not been replaced to guarantee that the problem is resolved.
I look forward to your next visit to our hotel.

David Comerota
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dandridge, Tennessee
Level Contributor
208 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed September 28, 2011

I have stayed at the Crowne Plaza Brookhollow several times now, all on company trips...specifically for oilfield related work, which the location is good for. It takes about 15-20 minutes to get to the industry area of town off of Beltway 8.

Now, I don't think I would ever choose this hotel to stay at for a vacation, but it's good for business trips. It is definitely an older hotel, and hasn't been modernized the way many Crowne Plaza's have been. My biggest complaint with the rooms is that there is not central air/heat...the individual air conditioner is noisy and just cannot keep up with the Texas heat.
Other than that, the beds are comfortable, the bedding is nice, and the room is spacious.

The restaurant is not bad...but again, if I were paying out of pocket, I would probably be disappointed. On a recent trip, I ordered the Veggie Pizza at the restaurant, and it was $12. I am 99% certain that the pizza I received was a DiGiorgio Pizza from the grocery store, where it would have cost around $3. Despite that one instance though, I've been happy with the food selection. My one real complaint about the restaurant/bar is that they have a real problem with flies.

On the whole, the Crowne Plaza is good for business travelers, the front desk is friendly and helpful, and if you're a Priority Club member, they hand out coupons for drinks like candy.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marinerjess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waco, Texas
1 review
5 of 5 bubbles Reviewed September 21, 2011

I have stayed at this hotel several times on business and have been well impressed with the customer service and accomodations. In fact, it has been quite awhile since I stayed anywhere else in Houston because Crowne Plaza Brookhollow's staff exceed all expectations. I seldom am able to book far in advance, but despite this, Kristen Skille and her team are usually able to provide exactly what I request and are more than flexible. I have also found that the room service is quck and delicious. What I enjoy the most is that the staff (particularly the front desk folks) takes the time to learn your name and treats everyone like a VIP.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, Director of Sales at Crowne Plaza Houston - Brookhollow, responded to this review, September 26, 2011
Thank you so much for your continued support and patronage. We value your feedback are delighted to know we are your hotel of choice when coming to the Houston area. We will continue to strive to exceed your expectations and look forward to your return. On behalf of all the Ladies and Gentlemen at the Crowne Plaza Houston (Brookhollow) we appreciate your business.
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Natchitoches, Louisiana
1 review
4 of 5 bubbles Reviewed September 17, 2011

First off, let me say that I was in hotel management for ten years. This is a very well-run, guest service-oriented hotel. The staff is exceptional. Management is highly visible and attentive. The complimentary happy hour for Priority Club members is outstanding. Room service and the hotel restaurant also far exceeded my expectations.

It is an older property. Renovations to public areas and some room upgrades have been done (i.e. new mattresses & bedding). The guest baths are a bit dated--but extremely clean & well maintained.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank JThompson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, September 23, 2011
I would like to thank you for your kind words the hotel leadership does work hard to be visible and available to our guest. A renovation should take place in 2012 and the guest bathrooms will be a priority. This renovation will be done with minimal disruption to our guest. Again, thank you for your comments and I look forward to your next visit to the Crowne Plaza.

Dave Comerota
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln City, Oregon
Level Contributor
157 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed September 16, 2011

This is one of those hotels that survives by being adjacent to buildings housing large companies. There is nothing wrong with the hotel, but there is not a whole lot positive to say about it either. The room service menu is extremely limited and the food isn't that good. The rooms are clean and comfortable, except that the old-fashioned air conditioner is noisy enough to justify the earplugs supplied by the hotel. The staff is very pleasant. The wine list at the bar is actually pretty good. For guests who register with their awards program, the hotel provides free drinks and appetizers each evening. That's definitely a plus. Ask for your coupons.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank djess55555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
1 review
5 of 5 bubbles Reviewed September 13, 2011

My company, Reunions by Class Act, coordinated the 25-year reunion for the Jersey Village Class of '86. We had the reunion at Remington's (the hotel bar). Everything went so well - the food was good, the admosphere in the room was great and the staff did a fabulous job keeping everything running smoothly. The hotel's staff is a pleasure to work with and we'll be back next year.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Cathy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, September 21, 2011
Thank you for your continued support of the Crowne Plaza Brookhollow. It has been a pleasure to host your annual event for the past several years.
I have distributed your comments throughout the hotel team and want to thank you for the kind words. I look forward to your next event and continuing our relationship.

David Comerota
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Houston - Brookhollow

Property: Crowne Plaza Houston - Brookhollow
Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#88 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Official Description (provided by the hotel):
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston

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