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“Good experience”

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SpringHill Suites Houston Medical Center/NRG Park
Ranked #158 of 518 Hotels in Houston
Reviewed February 10, 2014

We were part of a wedding party and stayed here for 2 nights. The check-in process was very quick. The staff were friendly. A limited variety for breakfast. Having said that, it was sufficient to keep us going. A good experience. The room was spacious and the proximity to Reliant park was an advantage. The elevators take a long time to come. We were on the top floor- 7th.

  • Stayed: February 2014, traveled with family
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Thank VRR103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this reviewResponded February 13, 2014

VRR103,
Thank you for sharing your experience with us at SpringHill Suites Houston Reliant Park. We're pleased to know you had an enjoyable stay and found our amenities and service to meet your satisfaction. We hope you'll have an opportunity to visit us again in the future. Thanks again!

Sincerely,
Dwan Lightfoot, General Manager

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170 - 176 of 290 reviews

Reviewed January 16, 2014

as I noted before our stay was average we were directed to 2 handicap rooms 1 u have a problem with mold n your bathroom 2 your carpet sticky - otherwise your room was average Stand by your name Mar..

Room Tip: Clean floors - moldless
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  • Stayed: January 2014, traveled with family
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1  Thank IVY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this reviewResponded January 22, 2014

IVY C,
Thank you for writing. We appreciate your feedback and sincerely apologize for the areas we fell short of exceeding your expectations. Your valuable comments have been shared with our team and appropriate steps have been taken to correct the issues you encountered with comfort and cleanliness. We hope to have an opportunity to provide a more positive stay in the future. Thank you again.

Sincerely,
Dwan Lightfoot, General Manager

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Reviewed January 10, 2014

The rooms were comfortable and very clean, the breakfasts were fine and the price was reasonable. The location is what makes this hotel a win for us. It's a 5 minutes walk to the light rail train stop which took us to the heart of the museum district and to the Ensemble Theater. There were nice restaurants in the museum district, so we really didn't need to use our car. the parking was ample.

  • Stayed: December 2013, traveled with family
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Thank sablatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this reviewResponded January 22, 2014

sablatt,
We appreciate your review and complimentary feedback from your stay with us at SpringHill Suites Houston Reliant Park. It's fantastic to hear that our location perfectly suited your travels, and you found our clean and comfortable accommodations to meet your satisfaction. Please plan to visit us again soon. Thank you again for writing.

Sincerely,
Dwan Lightfoot, General Manager

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Reviewed December 27, 2013 via mobile

So clean and Great beds!! Memory foam. Love them. Fresh baked cookies in the afternoon and popcorn too! The breakfast buffet was fresh and good. Eggs. Sausage. Oatmeal. Cold cereal. Yogurt. Fresh fruit. Toast. Bagels. Coffee. Juice. Really nice!! The staff was very friendly even on Christmas day!!

Stayed: December 2013
Thank hashharrietps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this reviewResponded January 1, 2014

hashharrietps,
Thank you for choosing SpringHill Suites Houston Reliant Park. We appreciate your complimentary feedback on all the aspects that made your stay enjoyable. We're happy to have been a part of your holiday travels, and we hope you'll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Dwan Lightfoot, General Manager

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Reviewed December 24, 2013

Suite was nice but small. Bathroom kinda tight. It states it's a king but really isn't but bed was comfortable. Ice machine on my floor didn't work the last two days of my stay. Lots of parking, staff was very nice and helpful. Really impressed that they had turkey bacon for breakfast one day. The room only has one mirror in bathroom only. Overall, ok.

  • Stayed: December 2013, traveled as a couple
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Thank tiana t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this reviewResponded December 31, 2013

tiana t,
Thank you for writing a review from your stay at SpringHill Suites Houston Reliant Park. We're happy to have been a part of your travels, and we're glad you enjoyed a comfortable stay. We appreciate your feedback on opportunities for improving our guest experience and we thank you again for writing. We hope you'll visit us again in the future.

Sincerely,
Dwan Lightfoot, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

I stayed here at the Springhill Houston Medical Center for the first time on business this past month. Overall, I was quiet impressed. Above all, their staff is above and beyond all that one would expect of any Marriott. They were attentive, helpful, engaging, friendly, fun, and genuinely caring without exception. Kudos most of all to to Chris at the front desk who went out of his way again and again for me. It is an older property but has clearly been well maintained. The rooms are spacious and well planned. The property is nicely located between the stadium and the medical district. It is an easy 20-25 minute commute to downtown even during rush hour by either car or the light rail. The only complaint is that the internet, both wireless and fixed, were a bit on the slow side. Nonetheless, it was a welcoming stay. I'll be back.

Room Tip: Note that this property is very close to Reliant Stadium. Depending upon the purpose of your trip...
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  • Stayed: December 2013, traveled on business
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Thank TexasVoyager_BW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this reviewResponded December 23, 2013

TexasVoyager_BW ,
Thank you for selecting SpringHill Suites Reliant Park for your business travels this past month. We're pleased to hear you enjoyed your stay and found the sincere hospitality and excellent service of our staff to exceed your expectations. I'll be certain to share your compliments with our team and will also award Chris with a special commendation for his outstanding service. We look forward to welcoming you back again in the future. Thanks again.

Sincerely,
Dwan Lightfoot, General Manager

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Reviewed December 2, 2013

This is the 3rd time I have stayed at the Springhill Suites Medical Center/Reliant Park. After my previous stay, I gave this hotel high praise. Our experience was different this time.

Evidently the rooms have been redecorated. There was only one mirror in our room and that was over the bathroom sink. It was nice to have another sink in the space that connected the bedroom portion to the sitting portion but there was no mirror over that sink. Considering that our room could have easily slept 4, I believe there should have been at least one other mirror. There is also no door to close off the two potions of the suite. When I got up early to read in the sitting portion, the light awakened my husband who was still in the bedroom portion.
We had one small chest of drawers in the bedroom portion but it needed repaired. My husband thought the bed was way too soft.

There must not be any monitoring of the halls or guests arriving late at night or early morning. A woman knocked loudly on a door down the hall from us at 3 in the morning and woke us up. When I mentioned the incident to the person at the front desk, she proceeded to tell me possible reasons for the noise down the hall - drunk, domestic violence, sleep walking, etc. She did not, however, tell me what the policies of the hotel are for noise at that time at night or if there is any monitoring. I was up at 3:00 am for the day!

The breakfast scene during our stay was less than pleasant. I had picked this Springhill Suites facility,in part, because breakfast was included. The egg dish was almost continuously empty because of the large number of guests trying to eat breakfast. If one wanted cereal or bread items - the quantity seemed to be sufficient. The arrangement of the food items, however, was not good for the number of people trying to get to the breakfast food. The hot dishes were empty each time I checked during our 2 day stay so we ended up eating out each morning. Why did the staff think tone medium sized pan for eggs and one for vegetarian sausage (first morning) or potatoes (second morning) would be adequate for such a fully booked hotel. The pans were emptied again as soon as they were put out.

The last surprise was the large gap under the doors of the two connecting rooms. Luckily, the people in the room connecting to ours were relatively quiet. We could, however, hear their conversations when they conversed even in normal voices.
There are many other choices of where to stay in the same neighborhood.

Room Tip: Might be OK if light occupancy and if you are a sound sleeper.
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  • Stayed: November 2013, traveled with family
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Thank VPMarketing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this reviewResponded December 6, 2013

VPMarketing,
We appreciate your return visit and sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. I'm sorry for the inconveniences you experienced during your stay. Your feedback is important to us and I assure you we will take your comments into consideration for improving our property and overall guest experience. We do hope you'll give us another chance to provide you with a more positive stay in the future. Thank you once again for writing.

Sincerely,
Dwan Lightfoot, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Houston Medical Center/NRG Park

Address: 1400 Old Spanish Trl, Houston, TX 77054-1816 (Formerly SpringHill Suites Houston Medical Center/Reliant Park)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#146 Business Hotel in Houston
Price Range: $93 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Houston Medical Center/NRG Park 3*
Number of rooms: 190
Official Description (provided by the hotel):
Among Houston Medical Center hotels, the Springhill Suites Houston Medical Center/ NRG Park hotel offers the refreshing services you deserve. Our spacious suites are a breath of fresh air that offers modern decor in our separate bedroom and living areas that includes a mini-fridge, microwave & 32" flat screen TV. SpringHill Suites Houston Medical Center/ NRG Park hotel will help you revive with our new complimentary hot breakfast buffet. At this Marriott Houston hotel take advantage of the outdoor pool & whirlpool, fitness or business center & one meeting room perfect for gatherings of up to 50 people. SpringHill Suites Houston Medical Center hotel is ideally located in the heart of the Texas Medical Center and NRG Park section of Bayou City. This Houston hotel is near Reliant Stadium/ NRG Park, Hermann Park Zoo and Toyota Center. With some of the friendliest staff among Houston hotels, the Springhill Suites Houston Medical Center/ NRG Park hotel is ready to exceed your expectations! ... more   less 
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Also Known As:
Springhill Suites Houston Medical Center/Reliant Park Hotel Houston
Springhill Suites Reliant Park

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