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“Nice hotel experience”

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SpringHill Suites Houston Medical Center/NRG Park
Ranked #153 of 504 Hotels in Houston
Mexico City, Mexico
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice hotel experience”
4 of 5 bubbles Reviewed October 5, 2013

This is a nice hotel in a well located area close to the Medical Center. Not as close as others but they have shuttle service. The staff is kind and helpful. Maurissa was specially kind. I believe this is a key issue for those, like us, who visit the area for medical reasons.

The room (a king size with kitchenette and a bed-sofa) was spacious and clean. And the hotel offers a few services/details, which may be considered irrelevant, but that places the hotel apart from others: the offer things like bottled water, tap water, popcorn and a happy hour (Monday to Wednesday, 5-7:30) free of charge.

We would definitely return to this hotel whenever we go back to the Medical Center area. Actually, we moved here from the Wyndham hotel, on Main St and Holcombe. Probably the only disadvantage of the hotel is that it needs improvement in its looks and other details (the bathroom tap was broken although we could use it; the doors of the closed were working but needed arrangement). All in all a good experience if visiting the Medical Center.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roberto_Castellanos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this review, October 21, 2013
berto_Castellanos,
Thank you for sharing feedback regarding your experience with us at SpringHill Suites Houston Reliant Park. It's fantastic to receive your compliments regarding our amenities, but most importantly our staff. Each member of our team strives to provide the most positive experience for our guests. I look forward to sharing your kind comments with Maurissa, and having an opportunity to recognize her with a special commendation for her outstanding service. We appreciate you choosing our hotel while visiting the Medical Center, and we hope to extend our hospitality to you once again should you return to the area. Thank you again for writing.

Sincerely,
Dwan Lightfoot, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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272 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Wake Forest, North Carolina
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 17, 2013

On a recent trip to Houston for an event at the Reliant Center, we had the pleasure of staying at the Springhill Suites. It is in easy walk to Reliant Park, as well as a few blocks from stores and restaurants. All of the staff is very friendly and courteous. The room looked to be recently renovated. Even though they seemed quite full the hallways and rooms were very quiet. We would definitely stay at this property again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NCDoxies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this review, September 25, 2013
NCDoxies,

We’re happy to hear of your pleasant stay at our SpringHill Suites Houston Medical Center. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We enjoyed having you as our guest and we look forward to your next visit with us.

Sincerely,

Dwan Lightfoot
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
200 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 bubbles Reviewed September 12, 2013

The hotel is nothing to look at from the outside and the neighborhood is not a nice place as well. The hotel inside looks nice and is decorated very colorfully. The staff was nice and pleasant and the morning breakfast was ok. They ran out of supplies and didn't want to refill them since it was 30 minutes before the breakfast was to end. The room was nice and big and the bed was comfortable. The internet was up and down which was very aggravating to say the least.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DonnaKronmiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this review, September 25, 2013
DonnaKronmiller,

Thank you for sharing your experience with us at our hotel. We appreciate your feedback on both positive comments and opportunity to improve our service to our guests. We appreciate your patronage and we hope to see you again.

Sincerely,

Dwan Lightfoot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

My wife and I attended the Saints Texans preseason game a couple of weeks ago and stayed at the Springhill Suites. We had a great stay, the only problem was the bathroom had a cracked vanity...sometimes crazy things happen...it was hard to actually see the hairline crack and it could have been overlooked! I put the plastic waste paper basket under it to catch the water and at breakfast (which was pretty good) mentioned it to the front desk when I turned in my keys...they looked truly embarrassed that they had missed it...they adjusted my invoice to make-up for the inconvenience, nice touch that they didn't have to do...I will go back when I need to stay near Reliant.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SUPERDOME5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this review, September 23, 2013
SUPERDOME5,
Thank you for sharing feedback on your experience at SpringHill Suites Houston Reliant Park. We’re happy to have had you and your wife stay with us while attending the Saints Texans pre-season games. We’re glad you had a great stay and found our staff responsive to your concerns. Your feedback is important to us. We appreciate you bringing these concerns to our attention. We look forward to seeing you the next time you travel to the area. Thanks again.

Sincerely,
Dwan Lightfoot, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed September 1, 2013

Just returned from a few nights stay at Springhill Suites Houston Medical Center/Reliant Park. Purpose of stay was for game at Reliant Stadium and this location was excellent. You walk out the hotel and turn right at the next street, continue to Reliant Park. It only took about 15 minutes to walk. The breakfast offered in the mornings worked for our group. The pool area is a bit small, but we enjoyed it. We flew out of IAH and the drive was about 40 minutes.

We did have an issue with the AC in one of our rooms. It ran very loud when it was on. We reported it the first morning and it seemed to run a bit quieter, but was still running loud. Reported it again on our way out and hopefully it was repaired for the next guests.

All in all would stay there again especially if we were attending another game. The front desk staff were excellent.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eser1174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this review, September 20, 2013
Eser1174,

Thank you for sharing your experience with us at our SpringHill Suites Houston Reliant Park. We appreciate your feedback on both positive comments and opportunity for improvement. I sincerely apologize for the loud air conditioner and any inconveniences you experienced as a result. We’re pleased to hear you had an enjoyable stay otherwise, and we're glad you found our hotel location well suited for your travels. Please plan to visit us again the next time you travel to Houston.
Sincerely,

Dwan Lightfoot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
230 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 bubbles Reviewed August 2, 2013

I attended an annual medical conference meeting this year and one of the hotel properties recommended was this property. The hotel is located in the Houston Medical Center area just south of downtown. I arrived to be informed that the Houston Texans football team (rookies) were being housed at the property (top three floors of the hotel) and discovered as well that renovations were occurring at the property too! I asked the front desk why such conditions were not noted on the Marriott website....they could not provide an answer. My last day featured power tools, carpenter staff working on suites adjacent to mine ….. not good ! The suite itself was comfortable however the air-condition unit located in the bed room wall below the window was very noisy even at low fan. Do want to acknowledge the Housekeeping Staff and Morning Breakfast Crew for doing a super job! My room was serviced well daily, and the free breakfast with the room always done right ! I regret however the surprises made this stay a disappointment. I should also acknowledge as a Marriott Platinum Guest , the promised perks were not delivered. I don't recommend this property and will not return.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MEProfenno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this review, August 19, 2013
MEProfenno,
Thank you for writing a review about your stay with us at SpringHill Suites Houston Reliant Park. We appreciate you choosing to stay with us while attending your annual medical conference and for your kind comments about our great staff. We sincerely apologize for your disappointment with your stay and any inconveniences you experienced as a result. Your feedback provides many opportunities for improving our guest experience. We value you as our guest and hope you’ll consider staying with us again to see our improvements. Thank you again for writing.

Sincerely,
Dwan Lightfoot, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Charles, Louisiana
Level Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed July 28, 2013 via mobile

This location exceeded all of my expections. Fresh, clean, and a shuttle to the medical center. The service was good, the rooms were spacious. Parking is plentiful, and the entrances are readily accessible. I will be returning!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigDaddy083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this review, August 11, 2013
BigDaddy083,
Thank you for taking the time to write a review about your experience with us at SpringHill Suites Houston Reliant Park. It’s great to receive your complimentary feedback on our spacious accommodations, friendly staff, and complimentary shuttle service. We’re pleased to hear we exceeded your expectations and you enjoyed your stay. We look forward to seeing you on your return visit with us at SpringHill Suites Houston Reliant Park.

Sincerely,
Dwan Lightfoot, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Houston Medical Center/NRG Park

Property: SpringHill Suites Houston Medical Center/NRG Park
Address: 1400 Old Spanish Trl, Houston, TX 77054-1816 (Formerly SpringHill Suites Houston Medical Center/Reliant Park)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#146 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Houston Medical Center/NRG Park 3*
Number of rooms: 190
Official Description (provided by the hotel):
Among Houston Medical Center hotels, the Springhill Suites Houston Medical Center/ NRG Park hotel offers the refreshing services you deserve. Our spacious suites are a breath of fresh air that offers modern decor in our separate bedroom and living areas that includes a mini-fridge, microwave & 32" flat screen TV. SpringHill Suites Houston Medical Center/ NRG Park hotel will help you revive with our new complimentary hot breakfast buffet. At this Marriott Houston hotel take advantage of the outdoor pool & whirlpool, fitness or business center & one meeting room perfect for gatherings of up to 50 people. SpringHill Suites Houston Medical Center hotel is ideally located in the heart of the Texas Medical Center and NRG Park section of Bayou City. This Houston hotel is near Reliant Stadium/ NRG Park, Hermann Park Zoo and Toyota Center. With some of the friendliest staff among Houston hotels, the Springhill Suites Houston Medical Center/ NRG Park hotel is ready to exceed your expectations! ... more   less 
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Also Known As:
Springhill Suites Houston Medical Center/Reliant Park Hotel Houston
Springhill Suites Reliant Park

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